Manager Customer Service

Dear Potential Employer,

Please allow this cover letter to serve as a brief introduction of myself. I am seeking an

employment situation which would allow me to use my extensive business experience

to assist your business enterprise to reach and retain its objectives in the Springfield

area marketplace. The diversity of my experience could lean itself well to assist in

multiple areas of your daily activities, as well as, projecting the course of future

activities in our local marketplace.

I have enclosed a brief resume of recent business activities.

Personal and business references are available upon request.

I am available for an interview at a mutually convenient time.

Sincerely Yours,

Terrence D. Cernech

Terrence D. Cernech

3701 N. Bobwhite H: 417-***-****

Ozark, MO 65721 C: 417-***-****

abnra3@r.postjobfree.com

Objective

To gain a salaried position which would afford me an opportunity to contribute significant effort toward the success of the

employer and offer fair compensation commensurate to experience and offer stimulating work with growth potential.

Experience

President/Owner CIBI Marketing Company Springfield, MO 1986-Present

• Sole proprietary operation

• Publish weekly church bulletins for respective Catholic parishes in Springfield market

• Sell advertising displayed on back cover to defray publication costs

• Market personal healthcare products over the internet

General Manager/Executive Assistant Queen City Roofing & Sheet Metal Springfield, MO June 2000 - August 2005

Prominent commercial roofing company operating throughout Southwest Missouri and bordering states of Kansas and Arkansas

• Served as assistant to President/Owner completing general business P&L responsibilities including marketing and financial

record keeping and analysis

• Served as the General Manager in Owner’s absence by maintaining continuity of operations and execution of business

objectives according to corporate guidelines

• Developed the structure and operation of a roofing maintenance and repair department within the existing operation

• Evaluated the performance of outside sales personnel and corporate marketing activities to maintain corporate presence

in marketplace

• Maintained a positive monthly cash flow through the timely billing of invoices and the issuance of A/P and payroll checks

• Significantly reduced outstanding A/R from $500,000 over 90 days to $0 over 90 days by developing and implementing a

systematic collection policy and procedure

• Negotiated reduced Work Comp rates due to improved experience factors through emphasis of Safety procedures complicit

with OSHA standards

• Responsible for the relocation of physical operations from leased premises to corporate owned facility

Unit Manager Hardee’s of Southwest Missouri Springfield, MO November 1999 - June 2000

• Oversaw operational and P&L responsibilities for a chain restaurant location

• Staffed the unit and developed hourly and salaried personnel through systematic training program

• Enforced performance to comply with corporate and Franchisor operational P&P and budgetary guidelines

• Completed timely submission and accuracy of all financial record keeping activities (daily books)

• Managed daily inventory control

• Maintained the maintenance and repair of unit’s physical plant and equipment

• Executed the implementation and performance of national marketing promotions for unit

• Developed and executed local market promotional programs and events

• Trained for the role of Area Manager in anticipation of growth and expansion (that did not materialize)

Area Manager Swisshelm Group, Inc./ Burger King of Southwest Missouri Springfield, MO June 1998 – October 1999

• Managed operational and P&L responsibilities for multiple units (4-5) of a chain restaurant franchise

• Supervised the management of each unit’s daily operations to be compliant with corporate and Franchisor operational P&P

and budgetary guidelines

• Created the development and performance of annual P&L budgets for each unit

• Submitted timely and accurate financial record keeping activities for each unit (daily sales reports/cash control/weekly

inventories)

• Ensured the maintenance and repair of each unit’s physical plant and equipment

• Hired and developed management candidates and supervised all personnel practices for compliance to P&P

• Executed the implementation and performance of national marketing promotions for unit

• Developed and exercised local marketing strategies and promotions for each unit

• Part of management team during a unit growth project increasing franchise from 22 to 34 stores

President/Owner CIBI Printing Company, Inc. Springfield, MO April 1986 – June 1998

Commercial printing boutique

• Maintained and managed the success of the business on a daily basis

• Provided complete commercial printing services (offset printing, photocopying, lithography, artwork design and preparation,

typesetting, bindery and finishing services, mailing preparation) catering to small local businesses

• Oversaw entire business enterprise: legal and regulatory compliance, personnel policy and procedures and development,

materials procurement and control, marketing efforts, operational and production standards, and customer service policies

• Maintained positive corporate presence in community

• Started with Kwik-Kopy franchise and took it into a private venue

District Manager Godfather’s Pizza Springfield, MO August 1979 – March 1986

National Pizza Restaurant Chain, Corporate & Franchised

• Managed operational and P&L responsibilities for multiple units (5-9) of a chain restaurant franchise

• Supervised the management of each unit’s daily operations to be compliant with corporate and Franchisor operational P&P

and budgetary guidelines

• Created the development and performance of annual P&L budgets for each unit

• Submitted timely and accurate financial record keeping activities for each unit (daily sales reports/cash control/weekly

inventories)

• Ensured the maintenance and repair of each unit’s physical plant and equipment

• Hired and developed management candidates and supervised all personnel practices for compliance to P&P

• Executed the implementation and performance of national marketing promotions for unit

• Developed and exercised local marketing strategies and promotions for each unit

• Part of management team during a unit growth business cycle increasing franchise from 10 to 243 stores and into corporate

ownership and operation.

Corporate Citizenship and Community Activities

• Graduate - the Leadership Springfield Program

• Past Board member - Big Brothers / Big Sisters of the Ozarks

• Past Committee member - Small Business Council - Springfield Chamber of Commerce

• Past Member - Springfield Chamber of Commerce

• Past Member - Rotary Club of Springfield – Downtown

- Founder, Annual Rotary Benefit Basketball Tournament benefitting Special Olympics and A Sporting Chance

• Board member and past Vice President and Founding Member - Springfield Executive Breakfast Club

• Past President and Founder – SCBA Irish Baseball, Inc. – an Incorporated, not-for-profit, American Legion affiliated prep

baseball program

Education

Bachelors of Arts Degree in Psychology - University of Notre Dame

Technical Skills

MS Office Suite

QuickBooks

Proprietary databases for small business accounting and P&L information and operational programs

References available upon request

Contact this candidate