Customer Service Quality Control

DANIEL WILLIAM STOJEK

** ******** **** • Holtsville, NY 11742 • 631-***-**** • abnr90@r.postjobfree.com

Summary: Intelligent multi-tasker, fluent within the categories of logistics,

inventory, distribution, production planning, customer service and forecasting.

Logistics experience with exacting end temperature sensitive product and time

sensitive customers, i.e. Wal-Mart. Experience supervising upwards of sixty

people; in charge of hiring, direction, and promotion of these positions. Cost

control; maximum utilization of resources; negotiations and inventory efficiency.

Experience:

Fast Mule, Brooklyn, NY (running apparel start-up company)

Manufacturing/ Operations Manager 1/2008 – Present

• Sourcing of raw materials.

• Vetting vendors and third party manufacturers.

• Negotiation of vendor rates that resulted in record quotes.

• Involved in the daily aspects of accounting.

• Development of a self-sustaining logistics system and inventory protocols.

• Production planning and forecasting.

• Institution and enforcement of quality control/ quality assurance protocols.

• Market research, textile and manufacturing research.

Consolidated Lab Services, Deer Park, NY (wholesale medical supply company)

Operations Efficiency Consultant 2/2007 – 12/2007

• Acted as primary liaison for vendors and negotiated cost-efficient rates.

• Developed and maintained client relationships, while maintaining a high

customer retention rate.

• Conducted investment research/ progressive sourcing research and tended to QC

(quality control) concerns.

• Managed accounts receivable/payable and billing; recovered monies in excess

of two hundred thousand dollars from various delinquent accounts.

• Responsibilities included receiving, bin allocation, lot maintenance and

shipping.

Nestlé Purina PetCare Company, St. Louis, Missouri (pet supply manufacturer)

Manufacturing Efficiency Consultant 2/2007 – 10/2007

• Hired to lead research and development of production sourcing, logistics and

warehousing.

• Oversaw co-packing systems for emerging product lines.

• Determined fiscal feasibility, manufacturing locations and technical options.

• Coordinated contact between vendors and customers.

• Developed and maintained client relationships.

• My findings resulted in saving the company millions of dollars.

DANIEL WILLIAM STOJEK (p.2)

Integrated Brands, Ronkonkoma, NY (licensee manufacturing of Eskimo Pie, Smart

Ones, Welch’s and Tropicana Brand products)

Assistant VP of Operations 1/2000 12/2006

• Created efficiency programs that saved the company financially in transportation

and warehousing costs.

• Instituted streamlining of warehouses to the amount of twenty million dollars, as

well as cost reductive policies regarding raw materials company-wide.

• Responsible for three million dollars worth of product being shipped to customers

and distribution centers per day.

• Generated inventories (300 plus SKUs) derived from distribution centers and co-

packers across the continental United States and Canada that were disseminated

company-wide on a daily basis.

• Primary liaison for co-packers, carriers, customers and independent brokers.

• Maintained customer and vendor relationships.

• Directed production planning.

• Instituted lean manufacturing controls.

• Generated monthly sales and analysis reports.

• Managed customer distribution and services department.

• Reconciled and approved attendant logistics costs.

• Served as functional intermediate for insurance claims and mediation.

• Supervised projects and determined feasibility of future product development.

• Managed and tracked raw and finished goods.

• Proactively and consistently solved issues of demand against supply.

• Researched sourcing for raw goods.

Education:

Master of Language Arts. State University of New York at Stony Brook (SUNY), Stony

Brook, NY, 1997.

Bachelor of Arts in English Literature. State University of New York at Stony Brook

(SUNY), Stony Brook, NY, 1993.

Computer Skills:

Proficient in Microsoft Office Suite, Epicor; SAP and various other data systems.

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