Customer Service Human Resource

Laura Brock

* *********** ***** *********, ** ***67 631-***-**** abnr89@r.postjobfree.com

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Education:

Master of Arts Industrial/Organizational Psychology, May 2009

Hofstra University, Hempstead, NY GPA: 3.63

Bachelor of Arts in Psychology, May 2007

Dowling College, Oakdale, NY GPA: 3.96, Summa Cum Laude

Core Competencies:

Performance Management Training & Development Research Methods

Recruitment/Selection Market Research Organizational Change

Human Resource Management

Work Experience:

South Nassau Communities Hospital, Oceanside NY 5/08-Present

Human Resource Assistant (intern)

Recruiting

• Handle full cycle recruiting: review applications, conduct phone screens, schedule

interviews, perform interviews, check and evaluate references, make offers,

schedule pre-employment physicals and mandatory orientations.

• Attend Job Fairs and inform job seekers about potential career opportunities.

• Coordinate school-to-work initiatives: educate local students about careers in

healthcare to increase the pool of skilled providers.

Training & Organizational Development

• Assist with facilitating and organize/prepare for bi-weekly Customer Service

Orientation.

• Aid in the implementation and coordination of care learning, a web based

management solution and learning program for health care providers.

• Assist with the review and report of mandatory performance evaluation

compliance.

• Assist with creation and development of powerpoints and other materials for

numerous training courses available to current employees.

• Aid in gathering and evaluation of annual salary survey.

• Assist with report and data entry of quarterly exit and post hire interview surveys.

Walgreen’s Pharmacy, Smithtown NY 6/02- Present

Sales Associate/Beauty Advisor

• Responsible for sale and promotion of new beauty products.

Software:

Microsoft Office (Word, PowerPoint, Outlook, Excel), SPSS, applicant tracking system

Position Manager, Geneva, Education Tracking, Care Learning

Professional Affiliations: Society for Human Resource Management Member

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