Training Sales
Resume:
Jaime A. Venzon
Lihue, HI *****
*******@*****.***
Summary of EPIC Work Experience
Hawaii Pacific Healthcare July 2006 – Sept - 2007
EPIC Ambulatory Electronic Medical Record Trainer/Analyst
Participate in EPIC Ambulatory implementation, gaining a strong knowledge base on the
effective use of the electronic medical records tool.
Build SmartSets for Health Maintenance Program, Cardiology, Surgery,
Pediatrics, OB/Gyn, Urology, Internal Medicine, Family Practice, Dermatology;
Build Smartphrases and SmartLists for ENT, Pediatrics, Family Practice,
Cardiology, Bone and Joint, Internal Medicine, Dermatology; Build Letters for
OB/Gyn, Urgent Care, Surgery, Pediatrics, Dermatology.
Conducted more than 20 classroom training for Bone and Joint, ENT, Cardiology,
Health Management, OB/GYN, Surgery, Urology, Family Practice satellite clinics,
and the Internal Medicine satellite clinics; Have also done one-on-one training for
post implementation to new doctors and nurses.
Assigned ownership of the business analysis and implementation for the Surgery
Department and took responsibility for the actual Go Live implementation.
Provide technical support to the users who have gone live on EPIC. This
includes:
answering technical questions on the use of the different features and
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functions of EPIC
analyzing the basic changes on requirements and translating them for the
o
development team
implementation of build change requirements upon request from user(s)
o
Conducted post implementation evaluation and assessment on the use of the
tools by the care providers resulting in new equipment and solutions being
introduced to increase productivity.
Assisted the billing and coding with the effort of understanding the ambulatory
system to help them in assisting the care-providers document more cleanly and
accurately. The end in view for this exercise was to have a shorter claims
processing turn around time as well as increase revenue generation for each
provider.
Earned “Proficient” level certification in EPIC Ambulatory Spring 2006 release.
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Professional Experience
1) Training and Education
a) Conducted training and education for users, doctors, nurses, and receptionists on
the effective use of EPIC Ambulatory Medical Records. Environment is either
classroom training or one-on-one.
b) Redesigned training materials to fit into the working environments of the trainees.
c) Conducted basic training on Windows operations, computer operations, analysis of
needs and requirements, and hardware components and technical reporting
procedures.
d) Conducted personalized training for sales associates on cashiering, product
information, systems processes for each department, product know-how for each
department.
2) Technical Support
a) Phone and onsite support to answer technical questions regarding EPIC product(s),
tool(s), and systems and processes delivered to users.
b) Manage change requirements and corrects/builds SmartTools.
c) Builds for SmartTools designed to assist users in proper and better documentation
of patient information. Also, resulting in faster turn around time.
d) Working with the development team in the development, delivery, and installation of
defined needs and requirements.
e) Conducted post implementation evaluation of how care providers utilize the
implemented EPIC tools and solutions.
f) Conducted freelance consultancy with the users to upgrade my skills level as well
as familiarize myself with the latest developments on EPIC.
3) Customer Management
a) Interfacing and consulting with various end users of electronic medical record
system and department heads regarding needs and requirements and translating
the input into functional specifications as required by the development group.
b) Redesigning of prescribed training curriculum to fit into the operating environment
of the trainees.
c) Providing level 1 support to various levels of end users on the effective use of the
electronic medical records. Building tools needed to help the end users in
producing concise documentation regarding patient information.
d) Working in retail industry; being a direct contact of customers; providing technical
knowledge about products being purchased.
Community Activities
1. Volunteer to the Kauai Medical Reserve Corps
2. Trained and Certified on CPR/AED and First Aid by the American Red Cross
3. Authorized trainor on CPR/AED and First Aid for the American Red Cross
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4. Hazardous Materials Technician
5. Bishop – The Church of Jesus Christ of Latter Day Saints (1988 – 1992)
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Additional Professional Information
I have undergone training and passed all projects requirements, and written tests administered
by EPIC. I am certified as Proficient in EPIC Ambulatory Spring 2006 release.
Using EPIC Ambulatory and working with the users provided a stronger knowledge base that
has helped me in sharing with the users, doctors, nurses, and receptionists how to effectively
use the electronic medical records tool provided by EPIC. Involved interaction with the users,
doctors, nurses, and receptionists has given me a profound understanding of the healthcare
outpatient needs and requirements such that the tools we have built were more comprehensive
and applicable to each clinic/specialty we are implementing. I have been responsible for
SmartSet builds for HMP, Cardiology, Surgery, Urology, and Family Practice.
I conducted training for the Bone and Joint, the ENT, the Cardiology, Health Management,
OB/Gyn, Surgery, Urology, Family Practice satellite clinics, and the Internal Medicine satellite
clinics. I was assigned ownership of the business analysis for the Surgery Department and took
responsibility for the actual Go Live implementation for this department. I have also conducted
individualized training for doctors, nurses, receptionists who are assigned to the departments
that are already live on EPIC.
Technical Support included answering technical questions regarding the use of the different
features and functions of EPIC, analyzing the basic changes on requirements, transforming
these requirements into functional specifications for the development team to construct and
build, and coordinating with end users and development team the various aspects of the
development cycle. I have also made Smart Tools builds to address the changing needs of the
various users.
Consulting on a freelance capacity with the end users has given me updated skills and
backgrounds on the latest developments on EPIC, thereby supplementing my previous
knowledgebase.
Customer management and interaction is my primary responsibility within the Macy’s Dept.
Store providing the needed experience in dealing with a diversity of people, values, and cultural
background. This has strengthened my communications skill, both oral and written, as well as
my interpersonal relationships.
As an administrative assistant I have been responsible for the generation and interpretation of
certain aspects of MD productivity as well as the various departmental productivity reports. I am
responsible for coordinated efforts with the medical insurance companies with regards to
specific patient information so that patients can benefit from better healthcare.
rd
Acquisition and development of technical expertise started development with the 3 generation
mainframe technology. Responsibilities included supporting the marketing, sales, training, and
the in-house computer operations groups in the pursuit of their goals and achievements.
Conducted presales presentations, proposal preparations, installations, and
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implementations for the sales and marketing groups.
Conducted required customer training on the effective use of the mainframes and the
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operating software that go with the mainframe.
Provided the in-house computer operations group the technical expertise to implement
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and maintain the latest technology available.
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Technical skills in Object Oriented Programming were developed using tools available in the
market. This has resulted in being able to develop application software in the areas of
1) Electric Utility
a) Billing and Collection,
2) Manufacturing
a) Materials Management,
b) Production Management,
c) Maintenance Management, and
d) General Cost Accounting
3) Credit Cooperative
a) Members Loan System.
As a Sales Consultant for Information Technology I have been trained on the functional,
information, and organizational processes of the Retail (Food, Department, and Convenience
Stores), Banking and Finance, Local Government, Manufacturing, Utility, and Hospitality sectors
of commerce.
Education
EPIC Ambulatory Proficiency
Passed with Certification of Proficiency from EPIC
Philippine School of Business Administration
BS Management (3 years)
Central Colleges of the Philippines
High School Graduate
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