Manager Management
Resume:
Guru Kashyap
678-***-**** (Cell) • abnr4g@r.postjobfree.com •Alpharetta, Georgia 30022
Results-oriented, creative and decisive leader with an MBA and a progressive career growth
in high tech industries –seeking executive positions in product management/technology
Diverse leadership experience from both strategic and operational management roles
Proven ability to bring an entrepreneurial flavor in large corporations
Experienced in growing profitably in a small business environment
Experienced in both Business processes and Technology skills through a self-guided
rotational program working with different divisions of a multinational corporation – Supply
Chain, Marketing, Product Management/Development, IT, Customer Care and Finance
Financially-Focused, Solution-Oriented, and Technically-Savvy, creative professional, who
can create a unique blend of innovative products and solutions through cross-functional
management and viable delivery models
Demonstrated experience in successful/sustainable turnaround of underperforming products
Successfully led multi-million dollar Supply Chain/ERP programs and new product
development initiatives using 100+ member project teams
Self-motivated, analytical individual, adept at quantitative modeling, and crisis-management
EXPERTISE
• Product and Program Management • Telecom/Wireless • Product Development
• Technology Architecture & Integration • Business Analysis • Account/Vendor Management
• Business Process Improvement • Supply-Chain/ERP • Database / E-Commerce
EXPERIENCE
ESECURITEL, Wireless handset protection service provider Atlanta, GA
Senior Director of Product Management Mar 2008 – Current
• Successfully led the product management team of handset protection services, serving major
Tier-2 carriers in the wireless industry
• Built a product management team from scratch, hired and mentored top talent to support
multiple product lines – Insurance, Warranty and Roadside
• Responsible for Management of P&L metrics across accounts; Improved EBITDA by
growing key accounts profitably; Developed forecasts to model cross functional capacity
• Defined and owned the product development process to facilitate prioritization of cross-
functional projects; Developed Business cases to evaluate new strategic initiatives
• Responsible for the execution of strategic initiatives by reporting to CEO directly and
working with management committee; Experience in delivering presentations to the board
• Leading strategic business initiative to go direct to consumer by aligning market research,
positioning and product development activities in preparation for a trial/test launch
• Spearheaded the launch of a new Extended Warranty product line and leveraged the
opportunity to build the product as a platform to support new rate plans and feature codes
• Conceived and defined Customer Lifetime Value framework to segment customers that
became a strategic initiative built into the product
• Orchestrated Ideation sessions across business functions to communicate product vision and
align operational efforts
• Responsible for definition of product roadmap and led several cross-functional initiatives
Sales: Developed and maintained competitive analysis; Leveraged prior business relationships in
business development at AT&T; Attended trade shows like CTIA
Logistics: Enabled scalability to support multiple distribution warehouses and optimized shipping
costs across multiple locations
Fraud: Developed adjudication engine to detect fraudulent patterns
Legal: Worked with Attorneys in building contracts related to new product lines
Customer Care: Launched IVR channel and reduced Average Handle Time by 10%
AT&T MOBILITY, formerly Cingular Wireless Atlanta, GA
Second Largest wireless company in U.S with annual revenues over $40B
Lead Product Manager -III, CTO Feb 2007 – Mar 2008
As a Product Manager for Intelligent Network Services (Answer Tones, Smart Limits)
• Responsible for strategic roadmap, tactical planning, product lifecycle and program delivery
• Demonstrated experience in successful/sustainable turnaround of under-performing products
• Led multiple parallel programs of product life cycle through Product Development Process
• Launched a new web/mobile storefront and improved delivery of content management
• Managed a global cross functional delivery team across multiple vendors (Ericsson,
Comverse, Motricity, Amdocs) in a managed services delivery model- with proven skills in
vendor management and contract negotiations
• Lead a team of management consultants in developing an assessment for product strategy
• Contained Revenue Leakage by developing business processes for end-end purchase flow
• Responsible for management of P&L metrics and product budget
• Experienced in executive presentations to senior leadership (Vice Presidents and CXO level)
• Mentored a team of direct reports(senior managers) to build a product center of excellence
• Developed a framework to monetize product features, review business case for new products
• Personally led contract negotiations with vendors saving more than $700K
Senior Manager - II, Supply-Chain Sep 2004 – Feb 2007
As a Product Manager for Reverse Logistics
• Turned around an under-performing product(with less than 95% availability) and achieved
100% availability in three months by understanding root cause of issues and developing
standards, policies and guidelines
• Managed the implementation of Reverse Logistics to handle returns/warranties of handsets
As a Solution Manager/Owner for implementation of $5 Million Oracle 11i Planning Solution
• Led a 60 member cross functional team from Network, Supply-Chain and IT in designing
a solution to implement demand/supply planning for equipment and spares business unit
• Managed vendor relationships with professional service partners like Accenture, Oracle,
Wipro and built partnerships with key business leaders internally to influence decisions
• Provided both strategic and tactical thought leadership in business, functional and
technological areas of the program
• Worked closely with Demand/Supply planners in developing business process improvements
to optimize procurement by minimizing inter-org inventory transfers and maximizing turns.
• Responsible for day to day execution of program through effective resource management, and
creative solution generation; for timely communication of status to executive leadership
As a Solution Manager for Demand/Fulfillment Planning for Reverse Logistics
• Led a 40 member cross functional team in developing Manugistics Demand
Forecast/Collaborate solution with OEM – Motorola and Fulfillment provider - ATC
• Owned delivery and managed $1 Million budget using multiple professional service vendors
• Worked with planners in designing business process requirements for end-item substitution
• Built, mentored and motivated a team by improving talent and providing opportunities
for high potential individuals
As a Delivery/Program Manager for nation wide rollout of wireless insurance products
• Managed $2 Million project for Supply Chain and New Product Development business units
• Provided leadership and overall management for a 150 member cross-functional team across
IT professional services, management consulting resources from IBM, billing, insurance
vendors and customers in marketing, supply chain
• Instrumental for on time system launch of handset-insurance across six marketing channels
Guru Kashyap 678-***-**** abnr4g@r.postjobfree.com
•
Information Technology Manager Jul 2002 – Sep 2004
• Managed the development activities of a culturally diverse team of fifteen technology
professionals, who worked on parallel release schedules across seven enterprise applications
in domains of Call Center Management, IT Governance, Disaster Recovery, OSS/BSS and
SS7 Technologies
• Developed a business case for Subpoena Compliance program and implemented a new
Solution incorporating process changes, which generated revenue of over $1 Million
• Implemented Sarbanes-Oxley (SOX) requirements across wireless network and fraud systems
• Led a cross-functional development initiative with Network Engineering group to track GSM
vs. TDMA call usage, which resulted in cost savings of over $2 Million
• Performed vendor selection by conducting technical/financial analysis for software products
TEK SYSTEMS - Consulting with Cingular Wireless Atlanta, GA
A member of Allegis Group, World’s largest privately held staffing company
Software Architect/Consultant Jul 1999 - Jul 2002
• Implemented nation-wide rollout of systems that handled the fulfillment of pagers and
activation of users on network switch devices such as voicemail and SMS.
• Conducted gap analysis and completed the system integration of post-merger projects in
record time, which resulted in annual cost savings of $400,000 in professional services
• Worked with Bellsouth and developed architectural frameworks and design models for
Oracle database and enterprise applications using E-Commerce and Security technologies
• Led a software engineering process group (SEPG) to evaluate architectural standards and
deployed Rational Unified Process across four development groups
ALLTEL INFORMATION SERVICES Atlanta, GA
Division of Alltel, a communications company with annual revenues over $8Billion
Team Lead Apr 1998 – Jul 1999
• Led a team of four developers in tuning software modules, resulting in a 95% improvement in
performance
• Designed and developed interface components for enterprise billing system integration
RAMCO SYSTEMS Chennai, India
A global enterprise solutions provider with revenues of $25M
Analyst Sep 1996 – Mar 1998
• Conceptualized and led a new product development initiative for Virtual Conferencing – an
enterprise wide reservation system for Ramco Systems Information services
• Selected by Senior Management for a pilot team that played a key role in process
improvement, which ultimately resulted in an IS0 9001 certification
• Developed an ERP system for “Sales Forecasting and Analysis” based on mathematical
models of forecasting
ADDITIONAL CONSULTING EXPERIENCE
As a Chief Technology Adviser for Totalis Consulting Group, Atlanta – A $.5 Million company
• Provided vision and leadership in implementing enterprise-wide architectural solutions
• Developed response package based on an elaborate study for a Government RFP
• Delivered on-site customer presentations to Fortune 500 clients on solutions using Radio
Frequency technology and Wireless application programming
As a Consultant for Tek systems, Atlanta - a division of Allegis group
• Provided consulting services to BellSouth Entertainment - in areas of systems integration and
performance improvement related to address validation systems.
Guru Kashyap 678-***-**** abnr4g@r.postjobfree.com
EDUCATION
Executive MBA • Georgia State University, Atlanta, GA • May 2006 • 4.0 GPA
Bachelor of Engineering • Electronics • R.E.C, Nagpur • India- July 1996 • Merit Scholar
Certification and Training
• AIPMM Certified Product Manager (CPM) and Certified Product Marketing Manager
(CPMM)
• Product Management University • Atlanta- 2009
• Oracle 11i Financial Applications• Oracle University- 2006
• Oracle Advanced Planning Suite - ASCP and Demand Planning• Oracle University- 2006
• World Class Logistics & Supply Chain Strategy • The Logistics Institute, Georgia Tech- 2005
• Demand Planning and Fulfillment • Manugistics University - 2005
• Managing Projects in Organization • ESI International – 2000
• Rational Unified Process, Object Oriented Analysis & Design • Rational University – 1999
Honors, Publications, and Activities
• Elected for “Vice–President of Public Relations” in Cingular Speaks- a Toastmasters
International chapter in Cingular Wireless
• Authored technology articles that were published in Tek Systems journals
• Selected as one of the top twenty best speakers of the National Level Debate Competition in
India, in which 20,000 speakers from all over the nation participated
• As a Volunteer Consultant for Community Consulting Teams, Atlanta - a nonprofit
organization, helping nonprofit groups by lending them expertise on management consulting
Guru Kashyap 678-***-**** abnr4g@r.postjobfree.com
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