Customer Service Representative

Location:

Posted:

March 09, 2010

Mona Fanor

Miami, Florida 33161

abnr32@r.postjobfree.com

Objective: To obtain a position as a customer service representative.

Education: North Miami Senior High School North Miami, FL

08/01-06/05 High School Diploma

Florida Memorial University Miami Gardens, FL

08/05-present

Currently majoring in nursing

Experience: IRT (Interactive response technology) Miramar, FL

09/08-04/09 Customer service representative

Inbound customer service representative handling over 50+ telecommunication calls

per day, process electronic payment such as credit card and check payment,

troubleshoot customer’s phone to fix certain problems, transferring calls to different

department.

Boston Scientific Doral, FL

01/08-08/08 Product builder

Help build medical devices which are used for surgical purposes which later on are

shipped to different hospitals in the entire world to saves lives, perform line clearance,

complete forms and documents, follow a GMP procedures, and always set up the line

for the next shift.

Victoria Secret

Aventura, FL

12/06-12/07 cashiers / sales support

Accept different type of payments method from customer’s and make sure they have

everything they were looking for before they live the store.

Skills: Bilingual (English and Creole), computer literate experience using Microsoft word.

Personal: I am reliable, a team player, serious about work, hard working, positive attitude,

willing to learn.

References: Available upon Request