Human Resources Management

Joe Bilbao

**** ****** *** *****

Manteca, Ca. **337

Home Phone 209-***-****

Cellular Phone 209-***-****

Email abnr1r@r.postjobfree.com

EXECUTIVE SUMMARY

Over sixteen years of Human Resources experience including employee relations, a strategic business partner and a visionary.

Successfully championing the development and implementation of policies and training programs through lean management principles

and best management practices for progressive companies. Qualified experience in training & mentoring including senior management

in best management practices and company policies. Effective communication skills in both English & Spanish and a major influence

on the Hispanic workforce. Developed and implemented consistent staffing & hiring processes. High comfort level in interfacing with

senior management and executives. Earned a sense of trust and cooperation from all levels of management. A proven performer who

is results driven and can envision a strategy to implementation and follow-through.

Expertise in:

• •

Employee Relations (Bilingual – Spanish) Performance Management

• •

Leadership Training & Development Coaching & Mentoring

• •

Union Avoidance/Positive Employee Relations Workers’ Compensation Administration

• •

Union Arbitration & Grievances Recruitment/Talent Acquisition & Retention

• •

Lean Management Principles Distribution & Manufacturing Experience

• Multi-Location & Different State Knowledge • EEOC & Harassment Training (Bilingual – Spanish)

PROFESSIONAL EXPERIENCE

DANA HOLDING CORPORATION, Stockton, Ca.

Title: Human Resources Business Partner September 2006 to March 2009

Company: Dana is a world leader in the supply of axles; driveshafts; and structural, sealing, and thermal-management products; as

well as genuine service parts. The company's customer base includes virtually every major vehicle and engine manufacturer in the

global automotive, commercial vehicle, and off-highway markets, which collectively produce more than 65 million vehicles annually.

Primary duties included: ensure implementation of Dana policies and standardized processes within the Dana Stockton facility,

assist Center of Excellence in defining facility strategies (i.e. training), deploy strategies and programs designed by the Dana Centers

of Excellence & Service Provider, assist and facilitate employee development programs from Dana Organization Development &

Learning Centers of Excellence, facilitate issue resolution between employees and managers, as required (employee relations),

perform employee duties, including internal grievance procedures, coordinate staffing (including recruiting, selections, and placement)

with Dana Centers of Excellence, act as a consultant to Business Leaders for Human Resource issues (i.e., career development,

staffing, discipline, performance and talent management), analyze HR metrics; create and implement action plans based on those

metrics in line with Center of Excellence and/or business objectives, ensure implementation of training strategy, work collaboratively

with Lean initiatives to ensure success of continuous improvement, facilitate employee involvement programs and community service,

ensure orientation and induction for newly hired employees and contractors is completed, perform internal investigations, prepare

necessary documentation, and testify at hearings, as required, ensure implementation of facility Health & Safety program and provide

support & training for the payroll process.

Accomplishments:

• Reduced turnover by 15% during the first year.

• Recordable accidents have been reduced by 63% since 2006.

• Successfully reduced workers’ compensation costs by $800,000.00 since 2006

• Improved positive employee relations & communication process for the team members of the plant (union avoidance).

• Successfully implemented California Work Share Program for the team members.

• Successfully implemented consistent best management practices.

• Managed all worker compensation claims including quarterly meetings with insurance company.

• Successful training for leadership development for current and/or potential Management including union avoidance.

• Successfully implementation of Toyota Production System (TPS) – lean management principles into the HR process

including Kaizens, 5-why’s problem solving approach, etc.

• Successful implementation of management changes of Dana policies through lean management principles including

attendance policy, safety, leave of absences and recruitment/hiring processes.

• Developed an HR “A3” strategy in order to further reduce turnover/retention, absenteeism, recordable accidents and

training.

• Developed and maintained a daily HR Key Points Indicator (KPI).

• Successfully performed wage and fringe surveys in order to compare the local market.

• Established a criterion for growth and development for team members.

FLEETWOOD ENTERPRISES, Woodland, Ca.

Title: Human Resources Manager February 2003 to September 2006

Company: Fleetwood Enterprises, Inc. is the nation’s largest manufacturer of recreational vehicles and a leading producer and retailer

of manufactured housing. The Company was founded in 1950 and had its initial public offering in 1965. Headquartered in Riverside,

California, Fleetwood has approximately 13,500 associates working in manufacturing facilities and retail sales centers throughout the

United States and in Canada.

Primary duties consisted developing/instilling the Human Resources Department, salary planning, succession planning, all

recruitment including exempt and managerial positions, developed potential talent, employee relations, union avoidance, managed

payroll by providing support & training, traveled 35%, coaching & advising management and implementation/communication of new

company policies/procedures.

Accomplishments:

• Reduced turnover significantly during the first year.

• Implemented consistent best management practices including positive employee relations and communication process.

• Managed all worker compensation claims including quarterly meetings with insurance company.

• Zenger-Miller/Achieve Global leadership training for current and/or potential Senior Management including union

avoidance.

• Developed & implemented Injury & Illness Prevention Program (IIPP) and other safety related programs.

• Facilitated change initiatives to develop and drive performance objectives with management.

• Strategic partner with production with regards to manning, performance through lean management/efficiencies

principles, compensation, promotions, etc.

• Successfully performed HR audits for other Fleetwood plants.

• Developed & introduced performance management programs/matrixes.

• Implemented HRIS solutions, which included talent management (development/competency), succession planning, etc.

• Partnered with Executive HR VP of corporate development team for training executives and management in best

management practices including performance reviews, hiring & retention of potential associates, developing talent, union

free environment, etc.

GE WELLNESS, Subsidiary of General Electric Financial Assurance (GEFA), Agoura Hills, Ca.

Title: Human Resources Manager May 2001 to February 2003

Company: GE is a diversified services, technology and manufacturing company with a commitment to achieving customer success

and worldwide leadership in each of its businesses. GE operates in more than 100 countries and employs nearly 340,000 people

worldwide. Primary duties consisted of developing the Human Resources Department in a newly acquired subsidiary and managing

both the Agoura Hills, CA and Louisville, KY facilities.

Primary Duties included: the development of training programs for management including diversity and quality training, new hire

orientation, succession planning, employee relations, union avoidance including training and positive employee relations, affirmative

action, salary planning, benefit administration, recruitment & development of personnel including all senior management,

implementation and enforcement of all company’s policies and procedures (organizational effectiveness). Successful implementation

of GE’s values to the Agoura Hills and Louisville sites. Implemented electronic performance review process and salary banding.

Travel 30%- 40% between Louisville, KY, Chicago, IL and Agoura Hills, Ca.

Accomplishments:

• Successful start-up from previous multi-location experience of the Human Resources Department in Agoura Hills, Ca.

and Louisville, KY.

• Successful development & implementation of staffing/hiring processes including the leverage of “GE” as the employer

of choice and the recruitment of the Vice-President of Sales.

• Successfully implementing the GE culture to Agoura Hills, Ca. and Louisville, KY.

• Managerial training for current and/or potential managers including senior management including union avoidance and

positive employee relations.

• Implemented lean management/work-focus groups (high performance teams) for management, which increased

efficiency by 20% and productivity by 35%.

• Received GE’s recognition award for integrating work processes through lean management principles and aggressive

recruitment of personnel to the Agoura Hills site, which resulted in cost savings of $1million dollars.

• Negotiated and maintained all vendor contracts.

• Six Sigma Trained – Greenbelt Certified.

• Involved in strategic planning in the development of the center of excellence at the Agoura Hills site.

• Certified as a train the trainer.

• Partnered with the development team that implemented GE values, training and best management practices to newly

acquired facilities.

• Successfully led the implementation of e-learning for senior management in newly acquired sites.

• Successfully championed and led succession planning.

METROPOLITAN PROVISIONS, INC., Vernon, Ca.

Title: Human Resources Manager March 1993 to May 2001

Company: Metropolitan Provisions was the 16th largest broad-line food distribution in the United States with sales of $486 million.

Primary responsibilities were managing the day-to-day functions of the Human Resources Department including all labor relations

in the Vernon facility, the largest of the five distribution facilities with over 250 employees. In addition, also supervised the Human

Resources functions of the San Diego (union) and Maywood (non-union) plants with a combined total of 190 employees.

Responsibilities included the development and enhancement of internal managerial training,

development/implementation/communication & enforcement of all company's policies & procedures and managing the labor relations

with both unions (UFCW & Teamsters). Partnered with C.E.O., C.F.O., and V.P. of Human Resources to further enhance all

managerial training, recruiting & retaining talent, best management practices, succession planning, and mentoring programs.

Accomplishments:

• Assisted and mentored the Vernon, San Diego and Maywood plants in order to hire and retain new and existing talent.

• Lead Negotiations on new labor bargaining agreement for the Teamsters Local 595 and United Food Commercial

Workers Local 770.

• Successfully managed all labor relations issues including grievances and arbitrations of the Vernon and San Diego plants

including acquiring multi-location experience.

• Coached and mentored Human Resources personnel.

• Successfully advised management on all employee matters including labor relations.

• Designed and implemented all training of management personnel in best management practices in the three sites.

• Developed and designed performance evaluations in order to meet goals/objectives.

• Developed and implemented best management practices in all staffing/retention policies.

• Negotiated and maintained all vendor contracts.

• Successfully managed the recruitment/development of all professional positions including senior management.

• Successfully implemented succession planning and mentoring program.

• Valued & strategic business partner.

EDUCATION BACKGROUND

• California State University, Fullerton. B.A. Degree, Major: International Business Administration, Concentration: Business

Spanish.

• Union Avoidance Training at Dana Corporation, Fleetwood Enterprises, Toyota, General Electric.

• Certified Trainer (Bilingual Spanish) – Zenger Miller/Achieve Global

PROFESSIONAL ORGANIZATIONS

San Joaquin SHRM, Stockton Chamber of Commerce, San Joaquin Toastmasters, San Joaquin Hispanic Chamber of Commerce,

Central Valley Asian-American Chamber of Commerce

OTHER LANGUAGE

Fluent in Spanish

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