Manager Customer Service

R. Ryan Parker

*** ******* **** ***** ****, North Carolina 27030

Home Phone 336-***-**** Cell 336-***-**** Email *********@**********.***

OBJECTIVE

A career with Engineering or Management applications. Particular interests include

Industrial Engineering, Manufacturing Engineering, Process/Production Control,

Computer Technology and Applications. Flexible, mechanically inclined, and can

perform a wide range of tasks.

SUMMARY OF QUALIFICATIONS

Strong work ethic and hard worker – many years of perfect attendance

Reduced customer returns by 50%, resulting in a greater net profit for the

company

Experienced auditor / lead auditor of ISO9000 quality systems

Possess common sense and problem solving abilities, anticipating problems to

help eliminate more serious situations and/or down-time

Strong computer skills using MS office products and other business systems

Perform equally well working independently or with supervision

Have worked as part of a team and understand the team approach

Ability to plan and set priorities; strong analytical ability

EDUCATION

B. S. Degree in Industrial Engineering and Operations Research

Virginia Tech, Graduated -1986

Pre-Engineering, Bluefield College 1981-1983

EMPLOYMENT

United Plastics Corp. - Quality Manager 2001-2008

• Responsible for Quality Systems operation of tier-two automotive supplier

including technical customer service

Serviced customers with technical support and corrective actions reducing

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customer returns by 50%

Worked with suppliers to resolve technical issues

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Managed daily quality operations including product inspections, product

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disposition, calibration of inspection and test equipment, PPAP submissions and

practiced many lean manufacturing techniques such as 5S, Kaizen, and Mistake

Proofing

• Developed product/process specifications using BOM, routings and

engineering drawings

Developed approved color formulas for automotive products

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Fulflex of Virginia, Inc. / Elastotec / JPS Elastomerics / JP Stevens 1986-2001

(one location)

Department Manager 2000- 2001

• Supervised 20 – 25 employees during first shift and coordinated scheduling and

production with second and third shift

Quality Manager 1998- 2000

• Responsible for Maintenance and Operation of documented ISO9000 registered

quality system

Supervised 6 employees coordinating raw material, in-process, and final testing

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Lab Manager/Supervisor 1993-1998

Specified and installed lab testing equipment complete with computer

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acquisition and statistical process control capabilities, reducing labor cost by 50%

• Wrote and implemented laboratory and production specifications and

procedures to be used in plant operations

Analyzed production and test records for the purpose of process improvements

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• Involved with implementation and use of MFG-Pro order entry, production

scheduling, inventory management and financial software

Process Engineer 1988-1993

Organized quality improvements incorporating people from all phases of the

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operation resulting in large increases in slitting capacity and improved product quality

Designed width control feature to the gauge system saving 4% material on each

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roll

Specified and maintained two Calender gauge monitoring and control systems,

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eliminating off-spec material due to product thickness

Specified a Banbury Mixer control and data acquisition system and worked

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with equipment suppliers to better understand key process parameters which

ultimately led to reducing cycle times by 1/3

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Specified and installed a bar code ticket printing system eliminating the need

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for preprinted tickets

Specified and installed chemical weighing and dust collecting equipment for

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bulk chemical handling, thus creating a better working environment and more

accurate chemical weights

Industrial Engineer 1986-1988

Experience in work methods, job measurement and setting standards

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SKILLS

Regularly use Word Processors, Spreadsheets, and Data Bases as needed

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• Successfully completed ISO9000 Lead Auditor Training Course

Completed Training in MRP II, SPC, Deming Theory, Team Building, Rubber

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Compounding

ACTIVITIES

• Active member of First Baptist Church of Mt. Airy and various committees

Serve on the steering committee for Feeding Friends Soup Kitchen

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