Customer Service Manager
Resume:
HAROLD SHIELDS, JR.
Fresno, CA 93730
******.*******@*****.***
To obtain a long term employment position with growth potential in the company.
OBJECTIVE
Diversity of professional experience relative to position desired.
SUMMARY OF QUALIFICATIONS
Dedication to personal and professional excellence.
Strong sense of leadership, but with the humility to follow direction.
Ability to encourage and build positive colleague relations.
Clerical skills necessary in any professional atmosphere.
2011 Obama For America Las Vegas, NV
PROFESSIONAL EXPERIENCE
Research, formulate strategies and initiate community organization for
Community Organizer
assigned Assembly Districts.
Locate and train supporters of The President to be knowledgeable of his
achievements and future agenda.
Provide logistical support to local community groups, including holding
conference calls with volunteers, sponsoring events and house parties, using
social networking and New Media, and providing talking points.
Work to advance racial, social and economic justice, promote democracy,
teach leadership, and develop the sustainability of communities through
President Obama’s grassroots campaign.
2009-2010 Buttercup Grill & Bar Vallejo, CA
Provide customer service to guests.
Server/Bartender
Receive, place and deliver food orders.
Prepare and serve drinks, both alcoholic and non-alcoholic.
Cashiering; cash handling.
Hosting and seating guest.
Attend phone lines.
Assist night manager in closing and securing restaurant.
2008 Olive Garden Fairfield, CA
Provide customer service to guests.
Server
Receive, place and deliver food orders.
Cashiering; cash handling.
1/4
Attend phone lines.
2006-2008 Solano College Fairfield, CA
Provide customer service to students.
Peer Counselor
Provide appt. services for students w/ counselors.
Provide academic advisement and information regarding student services.
Attend to phone lines, filing, incoming/outgoing mail, and bookkeeping.
2007 The Townhouse Vallejo, CA
Provide customer service to guests.
Bartender
Receive, make and deliver drink orders.
Maintain cleanliness of the entire bar; perform custodial duties.
Cashiering; cash handling.
Attend phone lines.
Total cash and charge receipts at end of shifts.
Secure and lock up building at closing.
2006-2007 Applebee’s Fairfield, CA
Provide customer service to guests.
Server
Receive, place and deliver food orders.
Cashiering; cash handling.
Attend phone lines.
2005-2006 City of Fairfield Fairfield, CA
Organize, participate, and supervise after school activities and off-track
Recreational Leader
programs for children.
Execute parent conferences regarding relative child’s behavior.
Maintain cleanliness of work environment.
2005 Subway Chico, CA
Provide customer service to guests.
Server/Cashier
Prep food products.
Receive and prepare food for guests.
Cashiering; cash handling.
Attend phone lines.
Total cash and charge receipts at end of shifts.
Secure and lock up building at closing.
2003-2005 Asst. to Office Business Mgr. Accrediting Commission for Community &
Jr. Colleges Novato, CA
Organize and file data.
Word processing and data entry.
Bookkeeping and filing.
Transport of packages.
2/4
2004 Straw Hat Pizza Vallejo, CA
Provide customer service to guests.
Delivery Driver/Cashier
Deliver food orders to residents in Vallejo and American Canyon, CA.
Cashiering; cash handling.
Attend phone lines.
2003-2004 Whitney Hall/CSU Chico, Chico, CA
Provide customer service for students and visitors.
Food Services Associate
Prep, cook and serve food.
Maintain sanitary environment in cafeteria.
Serve and prepare meals in dining hall.
Wash and dry dishes.
2003-2004 Whitney Hall/CSU Chico Chico, CA
Provide customer service for students and visitors.
Front Desk Attendant
Attend to phone lines.
Supervise dorm lobby, coordinate with Resident Advisors to ensure safety of
students.
Coordinate with campus police in times of emergency.
2003 Cart Assistant; Course Supervisor Hiddenbrooke Country Club Vallejo, CA
Setup/disassemble carts and player profiles for tournaments.
Wash and maintain cleanliness of carts.
Provide players and club member with a vast array of customer service.
Supervise driving range and course.
2002-2003 Six Flags Marine World Vallejo, CA
Attend, care for and supervise game units.
Games Operator; Attendant
Operate games, stock prizes.
Cashiering; cash handling.
Provide customer service for guests.
2000-2002 Excel Basketball Camp Concord, CA
Organize drill stations to improve the skills of campers.
Counselor/Coach
Supervise areas of the camp grounds to ensure safety of the children.
Coach teams; coordinate, practice with and structure team competition.
2010 Vallejo, CA
VOLUNTEER WORK
Organize donations of food and clothes.
Christian Help Center
Clean kitchen and living areas.
Perform clerical tasks for office business manager.
Data entry and word processing.
Serve meals for the homeless.
3/4
2007-2008 Solano County, CA
Help create first county chapter.
Peace Jam Solano
Learn procedures and training from the international organization.
Attend seminars teaching tactics on non-violent conflict resolution.
Facilitate training of new members.
Organize; promote guest speaker lectures on peace/non-violence.
2007-2008 A.S.S.C. Fairfield, CA
Represent student body to ensure efficient services are provided.
Student Services Senator
Attend meetings, vote on student funding opportunities.
Serve on future faculty hiring committees.
Coordinate/organize student elections
Assist in campus activity organization.
2005-2007 Solano County Juvenile Hall Fairfield, CA
Create critical thinking activities for juveniles being released.
Peace Ambassador
Discuss and teach alternatives to violence.
Teach conflict resolution and mediation while providing peaceful
communication techniques.
2012 Carson, CA
EDUCATION
Psychology, B.A.
California State University, Dominguez Hills
Interdisciplinary Studies; Human Studies, minor
2010 Fairfield, CA
Psychology, A.A.
Solano College
University Studies, with emphasis is Social Science, A.S.
Interdisciplinary Studies, with emphasis in Social Science, A.S.
1999-2003 Concord, CA
Diploma received, with Honors
De La Salle High School
2007 Solano Community College
AWARDS/ACCOLADES
2007 Solano Community College
Bill Thurston Scholarship
Martin Luther King, Jr. Speech Winner
Upon request.
REFERENCES
4/4
Contact this candidate