Customer Service Project Manager

CARL K STARK

*** ***** **** **** #**, CLEARFIELD, UTAH, 84015

801-***-**** (CELL), abnqzf@r.postjobfree.com

http://www.linkedin.com/in/carlstark

OBJECTIVE:

To obtain a position within a growing company utilizing the skills and knowledge that I have acquired from

previous experience and training.

CAREER SUMMARY:

Almost twenty years of experience working with local start up companies to major international

corporations as a customer service representative, technician, team supervisor, trainer and client relations manager.

Using the latest in techniques, computer equipment, off-the-shelf software and in-house programs to create working

solutions on time, under budget with innovative and practical answers for both customer and company. Working

with volunteer community organizations to government projects in both work and volunteer environments.

PROFESSIONAL EXPERIENCE:

SOS STAFFING SERVICES (2008 – 2009) Salt Lake City, Utah

Position: Support Technician Level II

Duties: Provided technical support for SOS employees and offices in 23 states for network issues, computer repair

and various software issues. Technical writing on various knowledge based articles. Account creation for new SOS

Employees. Additional duties as needed.

UNISYS (2005 – 2008) Salt Lake City, Utah

Position: Service Support Representative, Escalations Agent, Team Lead

Duties: Provide support to various international business clients via phone and email. Single Point of Contact for

various resolver groups assigned to oversee business systems and computer networks. Assisted with development of

new training materials. Assisted with quality control monitoring and queue flow control. Monitoring and assisting a

team of 20 techs as a supervisor. Prepared various technical and procedure documentation. Worked on federal

government projects in a supervisory role. Additional duties as needed.

IKANO (1999 – 2005) Salt Lake City, Utah

Positions: Customer Service Representative, Domain Technician, Supervisor, Trainer, and Client Relations Manager

Duties: Provide support for customers of 250+ ISP clients via phone, email and online chat. Provided support for

customers using personal websites and domains. Supervised teams of 15 support technicians. Provided training for

incoming employees, quality control and additional training of existing employees, testing of new in-house software

and providing documentation for new software. Coordinated build of new clients to use many of IKANO’s services

and goods. Project manager for many clients including setting up new accounts. Additional duties as needed.

RENT-A-GEEK (1999 – 1999) Ogden, Utah

Positions: On-site technician, Sales Representative

Duties: Travel to customer’s homes and businesses to provide technical support for various computer systems. Sold

systems to interested customers in store and over the phone. Additional duties as needed.

AMERICA ONLINE (1996 – 1999) Ogden, Utah

Positions: Customer Care Consultant, MHI Technician, Online Shopping Representative and Team Lead

Duties: Provide support for AOL customers via phone and later through online chat (Member Help Interactive)

sessions. Provided support for customers with questions about online shopping via phone and chat. Provided

training for team members on customer service and AOL products. Additional duties as needed.

MATRIXX MARKETING (1994 – 1995) Salt Lake City, Utah

Position: Customer Care Representative

Duties: Provided support via phone for customers of DirectTV and AT&T Small Business Calling Cards.

RED LION HOTEL (1990 – 1994) Salt Lake City, Utah

Position: PBX Operator

Duties: Controlled PBX System for incoming and outgoing guest calls, managed fire safety control system,

controlled system security monitors and key systems, distributed employee payroll. Additional duties as needed.

EXPERIENCE AND TRAINING:

High School: Graduate from Cyprus High School, Magna, Utah. Class of 1988

Lettered in Water Polo, Chess and Debate

Computer lab assistant and reporter for school newspaper

College: 1.5 years attending Salt Lake Community College. General Studies. Taylorsville, Utah.

Typing Speed: 64 WPM

Self Taught on Microsoft Word, Microsoft Front Page, Outlook Express, Internet Explorer, WSftp and

Paint Shop Pro 7. Some knowledge of other Microsoft products (Excel, Publisher, PowerPoint, etc.)

President of local Star Trek fan club: USS Ticonderoga (1996 – Present)

Coordinated monthly activities, promotions and community service projects. 40+ members.

Involved with local Star Trek community service groups since 1991.

Volunteer for local Science Fiction convention: CONduit (1993-1998)

Coordinated programming, media schedules and local club relations.

Trustee for Science Fiction convention: Mountain-Con (2004-Present)

Manages a group of 20+ volunteers to assemble a local SF convention. Currently serving on the

Board of Directors as a trustee. Convention chair for first three conventions.

RECOMMENDATIONS:

“Carl is a very hard worker with excellent technical abilities. I have personally watched him both

train and manage others in their position and he is very effective at this. His team-first attitude is

an asset in any organization.”

Jeremiah Zohner- Co-worker at Unisys

“Carl is great to work with. He takes on extra responsibilities to help the team and is good at

leading and developing members of the team”

Jay Kraczek- Co-worker at Unisys

“Carl has the ability and uncanny strength to inspire those he works with. An example of this is

the fact that Carl has personnel from cross groups that come to him for help and advice regarding

business objectives. Carl works towards and completes objectives based on priorities and goals.

He sees the big picture and executes based on the vision of the companies he works for. I highly

recommend Carl.”

Joseph Middelstaedt- Co-worker at IKANO

“Carl is extremely conscientious about his work, and always gives his utmost to fulfill his duties,

both to the letter and in the spirit of those duties. He is also a very good-hearted person, willing

to help his friends in any way he can. I strongly recommend Carl.”

Jackie Bolton- Co-worker at IKANO

REFERENCES:

References available upon request.

Contact this candidate