Manager Sales

GREGORY J. KLINCZAR

**** ******* ***** **. *: 770-***-****

Powder Springs, GA 30127 *********@*****.*** M: 678-***-****

EXECUTIVE PROFILE

• Highly accomplished executive with background in outsourcing of payroll, human resources,

time and labor management, FSA & COBRA administration, as well as expertise in all aspects of

management.

• Solid track record of success that includes optimizing productivity and improving

profitability through the effective execution of virtual processes.

• Performance, process, and results-driven in commitment to quality and continuous

improvement to provide World-Class Service.

• Proven visionary leadership by introducing initiatives that are recognized and adopted

across the enterprise.

• A catalyst for change, combining tactical execution of strategic initiatives with strong

leadership of diverse functional staff.

Leadership Competencies:

• Service Focused • Innovation

• Results Orientation • Process Analysis & Reengineering

• Multi-Site Management • Organizational Leadership and Development

• Collaboration and Relationship • Productivity and Performance Improvement

Management

PROFESSIONAL EXPERIENCE

A.D.A.M., INC., Atlanta, GA 2008-2009

Director, Operations and Client Services

Oversaw client support, software implementation, and client training for A.D.A.M.’s Benergy

Communications Portal, FSA Administration, Health Content Services, and Online Benefit

Enrollment product. Managed the performance of associates in multiple locations and states.

Supported a client base of approximately 500 clients with annual revenue in excess of $15M.

Facilitated organization consolidation in order to reduce expenses and increase productivity.

Introduced and led the following major initiatives resulting in a highly efficient and quality

organization:

• Launched a centralized call center with a robust CRM tool (Salesforce.com) to

effectively track and respond to client inquires. Service Levels were consistently above

90.

• Increased productivity by 60% through cross-training of staff on multiple product

l ines.

• Streamlined the organization by standardizing processes and consolidating functions (i.e.,

eliminating silos) resulting in shorter implementation timeframes and issue resolution.

GREGORY J. KLINCZAR PAGE 2

• Developed a comprehensive Client Training Program dramatically reducing client inquiries

and improving product utilization.

• Reduced annual expenses over $350k by revamping the product implementation model.

AUTOMATIC DATA PROCESSING, Atlanta, GA 1984-2008

Vice President, Implementation Services Major Accounts (2000-2008)

Managed the performance of 100 associates spanning 7 states and 14 locations throughout the

Southeast. Oversaw the implementation of software and services for approximately 2000 clients

and $40M in new annual revenue. Led a diverse functional organization that required

adaptability to a constantly evolving work environment.

• Selected by Major Accounts Senior Staff to the DELTA executive training program –

2 005 Graduate.

• Qualified for 7 President’s Club Awards recognizing outstanding balanced performance

by a region.

• Increased productivity by 50% over with new process initiatives and organization

realignment; transformed to functionally-based from geographic.

• Consistently maintained strong associate retention (90%) with employer of choice programs.

• Led the division in the virtualization of the implementation process; reduced travel expense

and time; dramatically improved associate productivity.

• Created the following initiatives that were adopted by the Major Accounts Division:

o Data Conversion Services – Established a dedicated team to convert client employee

data efficiently and timely; removed this task from the client to expedite start-up time.

o Mid-Market Segmentation – Aligned with Sales Organization by establishing a new

implementation market segment; improved communication and synergy.

o Project Management Model – Improved the client experience by creating a Project

Manager role to oversee and coordinate the tasks of multi-product installations. By

reallocating tasks, established 60+ PM roles across the division without adding headcount.

Director of Implementation (1994-1999)

Managed the performance of 50 associates in 5 locations throughout the Southeast. Oversaw the

implementation of new products and services for approximately 1000 clients with $20M in new

annual revenue.

Major Accounts District Manager (1992-1993)

Presented outsourcing solutions to new prospects and expanded the product offerings to the

existing client base. Responsible for achieving an annual quota of over $250k. Sold the most

new units and qualified for President’s Club the first year as a District Manager.

Systems Consultant (1990-1991)

Provided technical and analytical support to the sales team; conducted a thorough in-depth

analysis of prospect needs and requirements; recommended product solutions based on analysis

findings; performed system demonstrations of all products.

Account Executive Department (1984 – 1989)

Analyzed, trained, and successfully converted new clients to ADP’s services.

EDUCATION

GREGORY J. KLINCZAR PAGE 3

B.A. Communication Studies, 1982

State University College of New York (SUNY) at Oswego, NY

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