Sales Customer Service
Resume:
MITCHELL HALCOMB
SUMMARY OF QUALIFICATIONS
Merchandising and Marketing Professional with strong knowledge of retail operations and additional experience in store
operations management, training, and logistics. Ability to recognize business needs and execute programs to increase sales, reduce
costs, improve efficiencies and enhance profits. Developed and executed numerous new product, marketing, promotional and
merchandising programs while working for a major grocery corporation that delivered profitable sales growth, customer service
and business efficiencies.
COMPETENCIES
Category Management
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Inventory Management
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Merchandising/Plano grams
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Base and Promotional Pricing
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Business Planning and Budgets
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Marketing/Advertising/Promotional Planning
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Supplier Relations/Negotiations
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Data Analysis and Interpretation
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TECHNICAL SKILLS
Skilled in the use of Microsoft Office tools; Word, Excel, Access, PowerPoint, and Outlook
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Proficient with Biceps buying systems, Inforem buying systems, Hyperion Data Warehouse, IRI, and ACNielsen data
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PROFESSIONAL EXPERIENCE
WINN-DIXIE STORES, INC., Jacksonville, FL and Atlanta, GA 1999 – 2009
Corporate Replenishment Buyer, Jacksonville, FL (2005 – 2009)
• Product supply tactics for 522 stores in 5 states shipping from 5 distribution centers.
• Purchased dairy and grocery categories with annual sales of more than $350M.
• Issued purchase orders and maintained order processing to required levels of regular and promotional stock levels.
• Maintained accurate item, cost, order processing, shipping and freight cost information.
• Replenishment Buyer of the Year for 2007.
• Golden Contribution Award for profitable sales for 2007 and 2008.
• Developed a new ordering procedure by partnering with a major supplier resulting in carrying 23% less inventory.
• Researched and indentified underlying causes to reduce aged inventory for assigned vendors by 90.6%.
• Reduced excess inventory levels for assigned vendors by 72.3%.
• Maintained service level to all distribution centers 1.85% above specified level.
• Maintained product turn rate 13.6% above department average.
• Co-led purchasing team through major vendor re-alignment with no interruption of service.
Corporate Category Operations Manager, Jacksonville, FL (2000 – 2005)
• Product supply strategies, assortment, pricing, promotions, and shelving for 1,100 store chain in 12 states from 11 distribution
centers.
• Managed frozen foods categories with annual sales of more than $800M.
• Managed breakfast/non-carbonated beverage categories with annual sales of more than $600M.
• Developed a research procedure to identify department layout and product mix to begin central procurement consolidation,
resulting in gaining a clear picture of department strengths and weaknesses.
• Implemented total category assortment and plan ogram with a total category promotion plan that resulted in sales increase of
1.64% and profit increase of 9.27%, additional result was positive customer feedback on product offerings.
• Identified market opportunities and developed aggressive promotion plans that resulted in segment sales increase of 5% while
total same store sales trended at -6%.
• Negotiated lower costs on product lines resulting in increased profits of 8% or greater.
Division Buyer, Atlanta, Georgia (1999 – 2000)
• Product supply strategies and tactics, assortment, pricing, promotions and shelving for 106 store division.
• Issued purchase orders to maintain required levels of regular and promotional inventory stock levels.
• Maintained accurate item, cost, order processing, shipping, and freight cost information.
• Managed paper products, spices, pet food, and pickles/condiments categories.
• Reduced excess inventory levels for assigned vendors by 41%.
Division Deli/Bakery Trainer, Atlanta, Georgia (1998 – 1999)
• Developed and executed merchandising plans for 106 store division.
• Communicated department goals and policies clearly to division department associates.
• Served as Liaison between technical staff from various vendors and department associates.
• Maximized sales and profits in department by instructing department managers in effective display and sales techniques,
efficient ordering, scheduling, and work planning.
• Recognized opportunities and developed sampling and suggestive selling programs that resulted in sales increases of 34%.
• Identified consumer demands and developed sandwich programs and sales contests resulting in increasing sandwich sales by
over 40%.
• Led a department retrofit for 106 stores involving store personnel, division maintenance personnel, and vendor technical staff
that was completed a week ahead of schedule while also completing one store grand opening and starting a second grand
opening.
Additional Experience (1983 – 1998)
Progressed through multiple positions with Winn-Dixie, gaining expertise in training, management, and store operations.
VOLUNTEER EXPERIENCE
LAKESIDE CHURCH OF CHRIST Orange Park, FL 2002 – 2005
Treasurer/Bookkeeper
• Developed and implemented comprehensive annual budgets, and provided accurate and timely monthly reports to control
budget overruns for an annual budget of over $550K.
• Verified and settled all accounts payable.
• Administered weekly payroll.
• Issued annual tax forms to employees and creditors.
• Recorded all payroll taxes and withholdings with the Internal Revenue Service.
• Filed necessary non-profit documentation with local, state, and federal government.
• Developed and implemented bond program for capital expenditure.
EDUCATION
Post Graduate Certificate, Accounting
Athens State University, Athens, AL
Bachelor of Science, Business Administration/Personnel Psychology
Athens State University, Athens, AL
TRAINING SEMINARS
Strategic Supplier Management and Activity Based Costing, The Partnering Group, Jacksonville, FL
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Efficient Assortment and Effective Merchandising, The Partnering Group, Jacksonville, FL
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Strategic Customer Management, The Partnering Group, Jacksonville, FL
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Best Practices in Category Management, The Partnering Group, Jacksonville, FL
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Train the Trainer, Broadwell Training Institute, Atlanta, GA
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Supervisory Skills Training, American Consulting Group, Atlanta, GA
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