MICHAEL J. SHEA Jr.

***** ******** ****: 586-***-****

Roseville, MI 48066 Cell: 586-***-****

E-mail: abnqxj@r.postjobfree.com

OPERATIONS MANAGER

Proven ability and performance in creative operations management. Skilled at directing and coordinating

various departmental functions in small to large printing companies, and a bindery/assembly facility. Detail

oriented with focus and experience in multi-project management. Strength in problem solving, suggesting

and implementing cost saving alternatives. Directly responsible for streamlining current process, new

process development, Inventory management, tracking of inventory movement inbound/outbound, vendor

relations, warehouse material flow, and flexible staffing. Effective/precise written and verbal

communication skills. Accomplished manager/leader with ability to motivate and manage a diverse

workforce. Twenty years of experience in multi-color Offset Printing, Digital Printing, Die Cutting, and

fulfillment. Extensive background in Customer service, Estimating, Procurement, ISO Certification, vendor

negotiations and account management.

• Experience in Management, Estimating, Customer Service, Purchasing, Production Scheduling, Shipping &

Receiving, Inventory Management, ISO Implementation, Auditing and Billing

• Excellent verbal and written communications skills

• Strong in layout and design with an eye on cost savings

• Ability to convert complex specs into 3D drawings for vendors/customers ease of understanding for unique die

cutting, binding, etc.

• Certified ISO 9000, 9001 and QS 9000 Internal Auditor

• PC/Internet skills in online product/vendor research and pricing, MS Office, Word, Excel and PowerPoint

PROFESSIONAL EXPERIENCE

Handy Bindery Company, Clinton Township, Michigan 2007-2009

General Manager

Managed operations in Procurement, Estimation, Customer Service, Inventory and Shipping and Receiving

within a fast paced hand assembly and warehouse operation. Developed and implemented analysis process for

quote requests to be sure customer needs were defined and met. Responsible for managing staffing

requirements, writing standard operating procedures and training of staff to insure that production goals were

met, providing high quality product and on time delivery to the customer. Effectively negotiated pricing with

vendors and purchased materials. Produced and provided accurate bids and schedules to customers.

• Streamlined processes and procedures in receiving, inventory and production that resulted in cost savings

and elimination of errors.

• Designed and implemented programs for estimating bids, generating job tickets and tracking profitability

through the use of Excel, reducing manual tracking of such functions. Researched and proposed, warehouse management or on-

line inventory systems to accommodate future growth opportunities.

• Proven leader with the skills to build highly diverse, greatly motivated, productive and engaged team,

which was demonstrated by the productivity increases and employee turnover.

• Creative troubleshooter able to quickly identify problems and implement practical/cost effective solutions

• Shipping and Receiving responsibilities included receipt verification, vendor performance tracking and

problem resolution, dock to shelf inventory management, material flow within production, outbound

shipment preparation, outbound conformance to customer specifications, routing, and load/unloading of

trucks.

• Led process improvement in product storage, identification, for both inbound and outbound inventory,

providing for flexible volume and quick flow through facility.

Clark Graphics Inc., Warren, Michigan 1991-2007

Procurement Buyer, Estimator and Customer Service Rep

Head Estimator with responsibility to interpret customer requests and provide an accurate, timely quote that

included scheduling, negotiating and all predefined outside costs. Customer service responsibilities included

coordination of customer requirements from entry of order, through delivery, utilizing detailed project

management and strong communications with internal departments and with customers to insure customer

satisfaction with on time delivery.

• Exclusive estimator and customer service rep for automotive clients for over 10 years generating long term

relations and strong customer loyalty.

• Training and mentorship provided to estimator trainees, allowing for expandable staffing at peak volumes.

• Improved communications and reduced job errors by recommending dual estimator and customer service

responsibilities. This resulted in the merging of roles and allowed for effective staffing with measured results.

• Business Acumen provided opportunity to be flexible and contribute in other areas of such as production

scheduling, billing and invoicing

• Assisted in procurement of paper, die cutting, UV, laminating, envelope conversion, mail fulfillment and

various other binding needs or outside services, this resulted in a lean, valuable supply chain with performance measured.

• ISO auditor assisted in implementing quality systems, obtaining original facility certification and renewal of

ISO certification on a yearly basis.

• Implemented and maintained the Pace Estimating program for 10 years, allowing for the conformity to relevant

yearly pricing structures, while meeting both internal profitability measures and customer request for quote requirements.

Q & Q Printing, Detroit, Michigan 1990-1991

Head Estimator/Buyer

Bland Printing, Detroit, Michigan 1987-1990

Head Estimator/Buyer

EDUCATION AND TRAINING

ISO 9000, 9001 and QS 9000 Auditing Certification Program - Completed head of class 1998

Printing Industries of Michigan Estimating Certification Program - Completed 1989

Commercial Art Major - Warren Senior High School, Warren, Michigan - Graduated 1986

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