Kristin Zydzik

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***** *** **** **, **** S**, Kirkland, WA 98034

Phone: 425-***-**** E Mail: abnqwr@r.postjobfree.com

EXECUTIVE LEVEL MANAGEMENT: SENIOR SALES EXECUTIVE, DIRECTOR OF ACCOUNTS

10+ years successful experience providing fiscal, strategic and sales accountabilities in uniquely challenging situations

Highly organized, innovative professional with expertise in business development, delivering service excellence and managing

teams with record setting sales numbers. Strategic thinker known for uncovering and closing new business opportunities in

multiple market segments, seamless execution of complex tasks, building customer loyalty and forging strong, enduring

relationships with all business partners. Uniquely skilled with proficiency in revitalizing low performing business units and

delivering the highest commitment in service, sales and revenues. Self starter specializing in sustaining profit growth and

effectively positioning brand regardless of economic or business climate. Proactive leader who drives a culture of success

through collaborative process re engineering, strategic planning and a positive, fearless attitude. Standout strengths include:

Turnarounds & Change Management Business & Strategic Planning Sales & Marketing Leadership

New Business Acquisition Relationship Development & Management Account Management Customer Satisfaction

Consultative & Needs Based Selling Market Trends & Analysis High Impact Presentations Event Concept & Design

Contract Development & Negotiations Team Training & Performance Improvement P&L/Budget Administration

“…Kristin is a bright, creative and dynamic individual. She is goal oriented and strives to do her very best, every time!

I want to work with Kristin again!”

~Senior Sales Manager, Marriott International

“…I can definitely recommend Kristin as a reliable, detail oriented and customer oriented manager!”

~VP Western Region for BMW of North America

CAREER PROGRESSION

DIRECTOR OF CATERING

Sodexo, Seattle Aquarium Seattle, Washington 2008 – 2009

Held complete responsibility for all phases of sales and special event planning (1,000+ participants), managing $1.8 million in

revenue. Designed, implemented and adjusted targeted sales and marketing plans and programs. Direct interface with clients

and lead executive charged with resolving any escalated issues. Personally accountable for managing all third party vendor

relationships. Provided cross functional team training and mentoring for two seasoned managers and 14 associates.

Monitored and measured operational performance to ensure alignment with corporate goals.

Notable Achievements:

Conceptualized and integrated a master schedule designed to organize and manage special event details on a

department level, resulting in a reduction in customer complaints by 22%.

Successfully added four new major accounts, increasing quarterly revenue by 9% despite economic downturn.

Instrumental in complete turnaround of internal communication; eliminated redundant processes and instituted

stronger quality control methods.

MANAGER, BANQUET SALES

Maggiano’s Little Italy Bellevue, Washington 2006 – 2007

Tasked to manage an increasingly responsible leadership role in sales, marketing, event operations, key account management,

relationship development, contract negotiations and all department related forecasting, budgeting and P&L accountability.

Personally managed $2.5 million in revenue and group bookings with 600+ participants. Advised Senior Executives on

vision, direction and future account relationships and strategies. Identified and implemented sales and account development

strategies in alignment with growth, marketing initiatives and volume targets. Directed staff recruitment and performance;

charged with the development of staff training and service excellence programs for five top performing supervisors and 17

associates.

Notable Achievements:

Credited for closing the largest revenue generating contract (fiscal 2007), resulting in $110,000+ in revenue.

Streamlined department to achieve a 20% boost in productivity by instituting training and team building seminars

later adopted as a company wide “best practice” standard.

Achieved an average of 117% of sales goal per quarter.

Kristin Zydzik Page 2 of 2

E Mail: abnqwr@r.postjobfree.com

MANAGER, CATERING SALES

Embassy Suites – Bellevue Bellevue, Washington 2005 – 2006

Aggressively recruited to revitalize and develop a strong catering group and associated revenues for this renovating hotel.

Challenged to develop business in stagnant markets, create product differentiation, gain competitive advantage and increase

brand visibility. Accountable for large scale contract negotiation, forecasting and event logistics and execution (500+

participants). Coached and led ambitious staff of 11. Group room block sales and management. Personally managed

$850,000+ in revenue.

Notable Achievements:

Developed a sales roadmap that increased revenue by 23% by designing and implementing new selling strategies

customized for each market segment.

Partnered with Executive Chef to create innovative menus, reshaping and improving consumer image of the property

in wake of its renovation.

Saved company $24,000+ in group related revenues by structuring advance deposits and payment schedules.

MARRIOTT INTERNATIONAL 1997 – 2005

EVENT MANAGER

Redmond Marriott Redmond, Washington, Charter Member Opening Team, 2004 – 2005

SeaTac Marriott Seattle, Washington, 2003 – 2004

Marina del Rey Marriott Marina del Rey, California, 2000 – 2003

Promoted to assume the intricacies of event planning and execution in all market segments wit h focus on key clients and

high touch accounts. Significant experience in up selling, budgeting, forecasting, contract negotiation and

simultaneously managing large volume, multi dimensional accounts with 8 00 + participants and complex group room

blocks. Established and maintained rapport with all departments to determine operational needs and develop

appropriate action plans to ensure client satisfaction and expand business potential. Developed marketing s trategies

and directed event marketing initiatives. Created and grew best practices to increase brand awareness, maximize

profitability and maintain a network of talented vendors. Hired, trained and mentored 16+ top performing associates .

Personally man aged $2.5 million + in annual revenue.

Notable Achievements:

Assisted hotels to continually drive Event Satisfaction scores (15% 31% above brand standard average) by listening

attentively to clients and launching strategies to develop loyalty programs.

Key contributor to the 2004 Presidential Stay; received prestigious Certificate of Appreciation from the White House

(Redmond Marriott).

“Spirit to Serve” Leadership Team Award recipient, 2000 (Marina del Rey Marriott).

Career Note: Additional experience as Event Coordinator, Marina del Rey Marriott, Marina del Rey, California, 1998 2000;

Sales and Marketing Assistant, San Diego Marriott Hotel and Marina, San Diego, California, 1997 – 1998; Sales and Catering

Assistant, Denver Marriott Southeast, Denver, Colorado, 1997. Details provided on request.

EDUCATION AND CIVIC AFFILIATIONS

University of Wisconsin Milwaukee, BA Anthropology 1984 – 1989

Former President/Business Consultant 2007 – Present

KRM Condominium Association

Facility/Service Coordinator 2008 Present

Eastlake Church

TECHNICAL FLUENCY

Word, Excel, PowerPoint, Outlook, Mac OS X, Delphi Based Operations Software, Caterease, Meeting Matrix, Rooms Viewer,

Adobe Illustrator and Photoshop. Internet Savvy.

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