Customer Service Sales
Resume:
DULUTH, GA *****
*********@*****.***
TIMMEKKO DAVIS
PERSONAL PROFILE
Over six years of experience in customer relations
Highly motivated agent in the areas of retail and the wholesale products Industries
Proven track record of exceeding customer expectations with a consistent customer survey
score (CSI) of 4 out of 5
KEY STRENGTHS
I am a highly motivated Customer Service Representative with extensive experience in the
areas of customer relations, sales, conflict resolution, and support. I am always a professional
and efficient employee with the ability to organize and prioritize information. I have strong
written and verbal communication skills with the ability to perform in a fast paced, team-
centered environment.
SOFTWARE & CRM KNOWLEDGE
Citrix, Netsuite, Word, MS Office, Excel, Access, Outlook, PowerPoint, SMS CRM,AS400, Siebel,
Cash register, scanning equipment, Lotus Notes, WPM: 50
PROFESSIONAL EXPERIENCE
Customer Care Plus Bank of America Associate
Recall Document Services Solutions
Contract through Kelly Services
Norcross, GA August 2007-November 2008
Providing technical helpdesk support to Bank of America clients using the web tool Request
Web while maintaining an average talk time of three minutes
Providing QA support for all orders being delivered to the client
Maintaining proper communication between the client and information center managers so
that each client is delivered a quality product
Working on various projects assigned to the Customer Care Plus Team
Keeping up to date on new products and services being marketed to the client
Creating IT tickets for escalated issues needing further technical assistance
Creating cases using Netsuite to assist the client and to track company productivity
Online Support Associate & Correspondence Editor
SAAB Cars USA (a General Motors Company)
Contract through Volt Management Services
Norcross, GA February 2007- August 2007
Promoted from CSR to current role within a month
Edit/proofread all floor representative’s outbound correspondence
Developed media according to SAAB Car’s specifications
Answer on average 40-60 inbound calls with an agent utilization of 80% and
AHT of 3 minutes
Consistently responded to e-mails within 24 hours or less with an average response time of
8.56 hours
Investigate, negotiate, and provide decisions based on customer request for goodwill/
customer loyalty assistance
Under established perimeters made financial decisions and delivered positions to SAAB
Cars USA customers
Customer Service Representative
Larson-Juhl
Norcross, GA June 2006 – October 2006
Answered inbound calls from customers requesting assistance placing orders or checking
the status of orders
Input customer orders using AS400 and Fax
Used conflict resolution and problem solving to assist customers with any issue
Made outbound calls to customers to follow up with them regarding conflicts
Used Lotus Notes to keep track of updates
Upselled products and services to customers and participated in training sessions and
contests to build team work and to meet sales quotas each month
Support Associate
BMI
Nashville, TN December 2004 – April 2006
Entered and edited all correspondence and surveys into the SMS database for viewing by
all departments
Created the Support Associate Training Manual
Conducted research for the purposes of verifying information for the company and filed
licenses for the Quality Assurance Dept
Made phone calls to business for research purposes
Performed projects as directed by supervisors
Sales Associate
The Cosmetics Company, Nashville, TN August 2000 –December 2005
Maintained maximum customer satisfaction by assisting customers with products or
resolving conflicts via telephone and on the sales floor
Used the cash register for customer transactions
Stocked and cleaned the sales floor when necessary
Assisted with floor displays and the creative details within the store
Assisted with theft prevention and quality control
EDUCATION
Bachelors of Arts in Psychology & English
Fisk University, Nashville, TN 2003
GPA 3.20
National Dean’s List Honoree
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