Project Manager Engineer
Resume:
Sunitpal S. Arora, PMP
Herndon, VA 20170
abnqts@r.postjobfree.com
Project Manager
Results-driven Project Manager with extensive experience in the Information Technology market. Successful track record
of projects delivered on time and on budget. Consultative approach to finding the best solutions for clients and then
delivering mission-critical results.
PMP-certified professional with broad technical knowledge within the telecom field.
Leading cross-functional project teams in fast-paced matrixed environments.
CORE COMPETENCIES
Project Planning ● Risk Assessment ● Change Management
Technical Development ● Contingency Planning ● Cost/Benefit Analysis● Policy Planning
Communication ● Project Leadership ● Systems Management
TECHNICAL SUMMARY
Applications Microsoft Visio, OPNET (IT Guru /ACE), Sniffer, Ethereal, EtherPeek, Cisco-
Works, HP-Open view, Wind-Mind, C/C++, Pascal, Cobol, Fortran, IBM Web
Sphere Application Server 3.x, 4.x, 5.x, 6.0
Platforms MS Office XP/2000/98
Telecommunications Ethernet, TCP/IP, UDP, OSPF, RIP, BGP, EIGRP, SS7,SIP, Frame-Relay, ATM, IP-
VPN, ISDN, MPLS, T1, T3, OC-12, 802.11 a/b/g, 802.16e, 3G, 4G, LTE, Cisco,
FRADS, CSU/DSU, DMS-10, CDMA, GSM, 3Com, NBX, VOIP, Redcom Switching
Systems, H.323, H.320, H.245, AV/VTC, Meridian PBX/ACD, RF fundamentals
Project Management: MS Project
PROFESSIONAL EXPERIENCE
SPRINT-NEXTEL, SPECTRUM DEVELOPMENT/TRANSITION 4G, HERNDON-VA 2/2007 – 5/2009
Program/Project Manager
Successfully managed multiple simultaneous projects with cross-functional teams to reconfigure licensee operations to a
new frequency band to meet FCC compliance. Gathered technical information of 2.5 GHz analog/digital video operations,
conducted site surveys, simulated power flux density (PFD) contours and created plans utilizing MapInfo to migrate their
existing operations to new frequencies. Collaborated with Strategy and Network teams to create transition and launch
schedules by prioritizing markets. Assisted in creating workflows to make the process efficient and provided requirements
for data collection web-tool (PTDR) and deal managing software (Mercury).
Accomplishments:
Oversaw a $3M project budget of a $14M initiative and saved $300K through vendor/licensee negotiations over
transition activities.
Successfully managed the completion of Transitions, ahead of schedule and under budget, in over 68 BTAs
(markets) covering more than 85 MM pops.
Automated the Transition Plan creation process resulting in a significant time savings.
Sunitpal Arora Page Two
SPRINT-NEXTEL, MSSA - RESTON, VA 5/2006 - 2/2007
Technical Support Engineer (Tier 2 NOC)
Managed network operations for over 200 customers globally utilizing SalesForce, including level 2 fault isolation.
Maintained routers, switches, firewalls, modems, CSU/DSU devices for Managed Customers. Provided proactive
monitoring and troubleshooting on the Sprint PCS retail store network (Wi-Fi). Performed detailed analysis regarding
persistent network and operational issues and made recommendations. Hands-on troubleshooting IP/VPN, VoIP issues
including both site-to-site and user based tunnels. Tested head to head with CPE technicians to isolate physical layer
issue utilizing Matrix & React. Coordinated CPE dispatches to option modems, CSU/DSU and other Sprint provided
hardware. Trained new hires in incident and change management based on ITIL fundamentals.
Accomplishments:
Started knowledge-sharing initiative, implementing two weekly sessions to share common technical issues
delivered by engineers in the team.
Developed and presented action plans for persistent network issues to the senior management, implementation
of which achieved 95% first call resolution.
Performed 100% within SLA to proactive and reactive network issues.
SUNY IT, TELECOM DEPT – UTICA, NY 1/2005- 4/2006
Teaching/Lab-Assistant
Hired to assist Professor with lab-based classes, designing different scenarios for testing students. Later promoted to
teach Internetworking 101 classes, prepared quizzes and graded midterms and finals. Installed Cisco/3Com/Nortel/Avaya
switches & simulation software OPNET & WIND-MIND. Set up Wi-Fi (BSS/ESS), Video conferencing and ACD
environments.
Accomplishments:
Created five different lab scenarios for two consecutive semesters.
Awarded the State University of New York graduate assistant scholarship.
Initiated two tours under faculty guidance for Nortel Headquarters Canada, SAIC New York City for student
development.
WYETH PHARMACEUTICALS - PEARL RIVER, NY 5/2005-8/2005
Systems Engineer
Supported network operations by replacing old network switches with new ones in an enterprise network environment
supporting 22,000 users in manufacturing and research environment. Monitored network traffic and server performance.
Assisted in migration of IBM Web Sphere 4.1 to 5.1. Used resource analyzer and log analyzer for performance tuning and
troubleshooting. Developed reports for tracking the work-flows and created/executed test cases. Configured and
maintained Cisco routers/switches administration on Linux/Unix platform.
Accomplishments:
Successfully replaced 28 switches with less than 15 minutes of downtime per switch.
Built reports for tracking workflow and created/executed test cases allowing team to meet the project deadline.
Initiated and created documentation and labels for equipment and wiring used.
T. S. RAWAL CHARTERED ACCOUNTANT FIRM, NAGPUR-INDIA 1/2002-6/2004
Lead Technician
Led a team of six technicians in resolving and troubleshooting complex connectivity issues. Evaluated system
requirements and created test plans for voice services. Installed, Upgraded Windows based PC and Network
Administration. Cost control for equipment and software acquisition. Documented and managed equipment inventory.
Sunitpal Arora Page Three
Accomplishments:
Achieved cost savings of $8K through acquisition of used equipment and vendor negotiations.
Mentored entry level technicians to graduate high school.
Developed and implemented the Configuration and Change Management guidelines and processes. Held weekly
meetings to evaluate needs, procedures, and documentation of the changes in network configuration.
EDUCATION
State University of New York, Institute of Technology - Utica, NY
Masters in Telecommunications (Summa cum Laude)
Masters Thesis: Perception levels of students, staff and faculty members of SUNYIT concerning investment in WLAN
Y.C.C.E, Nagpur University, India
Bachelors of Engineering in Computer Technology
CERTIFICATIONS
Project Management Professional Certification(PMP)
Certified Videoconferencing Engineer – Polycom(CVE-2)
ITIL v.2 – ITILv.3 certified
CAREER DEVELOPMENT
Wireless Communication Association Accessing Customer Behavior
Customer Privacy
Northern Virginia Technology Council
Records Compliance
Leading with Integrity
Project Leadership
Insider Trading seminar
Fundamentals of Exceptional Customer Service Six Sigma Foundation
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