Customer Service Sales

Robert Raskell

**** *. ******

Liberty Lake, WA. 99019

509-***-**** abnqqa@r.postjobfree.com

SUMMARY OF SKILLS:

-I can deliver sales and results through continual improvement, goals, employee

motivation, and clear expectation with accountability and follow-up.

-I can fully analyze and comprehend a P&L and other financial statements for trends,

progress, and problems; I can identify and problem solve for solutions.

-I can deliver and train phenomenal customer service, satisfaction, and an experience for

short and long term growth and profitability.

-I can enforce company policies and procedure. I have helped improve and instituted new

policies and training material when needed.

-I have initiated and implemented several successful marketing and advertisement

campaigns to fuel trial and growth for all businesses.

EMPLOYMENT HISTORY:

Auto b Clean 2009-present

Account Executive Spokane WA.

-Promote and maintain client relationships with existing and new customers.

-Maintain existing customers through reliability, reliable costs analysis, and educated

recommendations and suggestions to help them grow their business.

-Discover and develop new customers through cold calling, persistence, trade shows,

referrals, product trials, samples and professional proposals and presentations.

Simoniz Car Wash 2007-2008

Regional Manager Dallas TX.

-Oversee daily operation for a five store region.

-Continual progress towards sales, labor, customer service, and bottom line results.

-Hiring, recruiting and training employees; quality procedures, expectations, standards,

and customer service and experience.

-Full retail responsibility, inventory, ordering, and shrinkage control for all stores.

-Marketing responsibility for volume and sales growth.

Car Spa Inc. 2007

Director of Operations Dallas TX.

-Oversaw all daily operational functions of all stores each with up to 7 full-time profit

centers or departments, such as gas, lube, carwash, detail, retail, windshield, and state

inspection. Lead a team of 20 managers, with input to their 200+ employees.

-Recruited, hired, trained, and disciplined key employees within my region.

-Financially accountable for the progress of the stores on a daily basis, with total annual

revenues exceeding 9 million dollars.

-Position was eliminated

Mister Car Wash 1997 – 2006

Area Manager Spokane WA.

-Accountable for all facilities, 8 managers and up to 75 employees.

-Operated the highest volume car washes in the country.

-Operated northwest regional warehouse and maintained inventory level for all stores.

-Established and enforced regional and company policies and procedures.

-Scheduled and administer preventative maintenance and safety programs.

-Maximized labor and equipment availability to produce the highest efficiencies.

-Handled customer relations, damage adjustment, and diffusing problematic situations.

-Maintained and analyzed a consistently growing P & L standard.

-Several dealings with local municipalities, and other governmental agencies, concerning

facility growth and compliance.

HIGHLIGHTS OF PROFESSIONAL ACHIEVEMENTS:

-I have over eleven years of operational management experience where I have achieved

continuous financial growth of all units.

-I have steadily increased sales and EBITDA for all companies that I have been involved

with, my most recent company (Simoniz) I have doubled the sales and reduced costs by

40% to deliver a 250% increase in bottom line EBITDA profits.

-I have introduced several programs to help managers successfully, and efficiently

organize and run their facilities.

-I have opened up new facilities, and have revitalized failing stores to become profitable.

-I am management certified with Mister Car Wash and also was a member of the senior

advisory committee to help steer the company’s progress.

-I achieved several profit, revenue and volume records with Mister Car Wash, I also

achieved several lube volume and revenue records while with Car Spa, and Simoniz.

-I received the inaugural award for car wash facility of the month for Simoniz car wash,

out of 78 locations. I guided a sales force of service advisors who were three of the top

five for this initial award out of more then 200 participants.

-Two years student government / leadership, and two years varsity football while in

college.

-I obtained a green belt in Six Sigma, and am trained in total quality management (TQM)

-I obtained a licensed to sell general insurance with cold calling experience, B-B and

follow-up.

-I am Microsoft certified for all applications, and have practical experience with them.

-I have a strong Harrison Assessment and caliper profile evaluations stating qualified for

a multi-unit management role.

EDUCATION:

Eastern Washington University Spokane Community College

Dept. of History Associates of Arts

9/95- 6/97 9/93 – 6/95

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