Customer Service Administrator

Brenda Holcomb *********@**********.***

**** ****** **** *,* Woodville, AL 35776*256-***-****

FORMAL EDUCATION PROFESSIONAL EXPERIENCE

Bachelor of Science (2000)

Management of Technology

Subcontract Administrator

Athens State University,

CSC, Huntsville, AL 10/08-04/09

Athens Alabama

AREAS OF STRENGTH • Prepared subcontractor modifications and entered into compliance database

• Monitored subcontractor performance for conformance to the contract requirements

• Initiated documentation to authorize and direct work IAW subcontract specifications

• Strong communication

skills

Financial Analyst/Project Administrator

• Excellent organizational

Sanmina-SCI, Huntsville, AL 04/07-10/08

and problem-solving

ability.

• Proficiency in MSWord, • Analyzed and evaluated cost incurred on multi projects

Excel, PowerPoint, • Generated monthly reports from Oracle on scheduling, shipments and component

Oracle, CostPoint and requirements

Lotus Notes • Budget monitoring and reporting

• Firm knowledge of • Key contact for defense return material on Marine, Navy and USAF contracts

business, finance and • Entered new/update price bids in Oracle

administrative • Responded to inquiries and resolved problems concerning customer shipments

procedures • Prepared M3K paperwork for new orders

• Familiar with FAR, • Reviewed new contracts, purchase orders and change orders for aviation projects

DFAR, DoD, EVM and • Prepared quarterly EAC reports

DCMA audits

• Active SECRET security

Subcontract Administrator

clearance

Science and Engineering Services, Huntsville, AL 07/05-04/07

CERTIFICAITONS

• Provided support for evaluation of proposals/bids after closure of solicitation

• UAH Procurement • Completed contract reviews and gave budget support for government programs

System • Researched and reviewed subcontract issues, disputes, terms/conditions, etc.

• UAH- Contract Types • Input and maintained contract data in CostPoint to include initial set up of all new direct and

and Structuring indirect projects and all modifications

• NCA-Truth In • Monitored budget and reported expenditures per subcontract awards

Negotiation Act and • Reconciled financial issues and recovered $196,000 in over payment

Consequences of

Defective Pricing Customer Service Administrator

Cinram, Huntsville, AL 06/00-07/05

• Utilized customer service and public relations skills to develop successful business relations

• Addressed day-to-day challenges

• Responded to all customer inquires and implemented problem-solving resolutions

FURTHER INFORMATION AVAILABLE UPON REQUEST

Contact this candidate