Project Manager Management

Jorge Garcia

**** ** *** ******, # ****

TH

AVENTURA, FLORIDA 33180

CELLULAR 305-***-****

EMAIL: abnqp5@r.postjobfree.com

Summary

Seasoned executive computer systems engineer experienced in applying technology to business

operations in the areas of finance, supply chain, sales, marketing, and service, with strong

knowledge of infrastructure. Worked with Fortune 500 firms mostly. Strengths include strategic

planning, project management, SAP systems development and implementation, systems production

support, infrastructure implementation and maintenance, budget planning and control, security and

compliance area, and overall company operations.

Profile

Experience in designing company’s strategy aligned with vision and mission, building of

roadmap, and implementation under agreed budget and timeline terms. Liaison

between business and IT divisions.

Results oriented executive with experience in managing IT division, project management,

business applications development and implementation, and technical architecture

infrastructure design and implementation.

Expertise in ERP SAP R3 implementation projects, production support methodology,

helpdesk management, regression test, integration test, and security administration.

EDI and XI implementations included.

Background in computer systems engineering. MBA with emphasis in finance.

Skilled in aspects of business processes reengineering, project implementations,

budgeting, resources allocation, cost control, projects status reporting, and business

plans preparation. Knowledgeable and experienced in managing company operations

Well developed communication abilities, negotiation with personnel and vendors, internal

and external customers, business partners, and top management.

Highly motivated, energetic, and positive team player.

Fluent in English, Spanish, and Italian. Portuguese speaker too.

Experience

STIEFEL LABORATORIES, INC., Miami, FL 2005–Present

Worldwide corporate headquarters

EPMO (Enterprise Projects Management Office) Project Manager

Responsible for scope definition and control, resources, communication, planning, and execution of

several corporate projects.

Completed the analysis of company product portfolio, and the elimination of 75

unprofitable SKUs globally leading to a positive impact of $250K at P&L level.

Working on a SKU Rationalization project to switch low performer SKUs to high

performer SKUs, to reduce complexity and operational costs, but at the same time

leading the company to a faster profitable growth. Estimated P&L benefit $250K.

Applications Development Team Lead (ERP Implementation)

Directly in charge of the applications team for an ERP implementation in Canada, Mexico, and

United States. Team included programmers in ABAP for SAP and EDI developers. Responsibilities

included resources control, budget control, scope control, planning, communications, and frequent

reporting to project manager.

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Completed the gathering of all business requirements and scope proposal for America’s

implementation.

Successfully completed all design, programming, testing, and implementation of reports,

interfaces (ABAP, XI, EDI), conversions, enhancements, and forms on time and in

budget to go live in Canada, Mexico, and United States.

Proposed, negotiated, and implemented a pool of outsourced programmers achieving

savings of $2MM dollars versus original budget during the implementation.

Project Manager (ERP Implementation)

Directly in charge of project management for an ERP implementation in Latin America, including

countries such as Mexico, Brazil, Colombia, Venezuela, Argentina, Peru, Chile, among others.

Responsibilities included resources control, budget control, scope control, negotiation of statements

of work, planning, communications, and frequent reporting to steering committee.

Completed the preparation of a business case to justify the implementation of an ERP for

Latin America.

Completed a business process redesign for standardization of main processes through

the region.

SONY LATIN AMERICA, INC., Miami, FL 2001–2005

Headquarters for all Latin American countries, from Mexico to Argentina

Senior Operations Support Manager (ERP Implementation)

Active participation in project management during SAP system implementation in Latin American

companies which included resources allocation, budget control, scope control, progress follow up,

and frequent formal reporting to steering committee. Directly in charge of development

programming group (ABAP), including middleware (EDI and SAP connector) resources, and security

resources.

Reduced consulting expenses by $1.4 MM by outsourcing to India, within 9 months for a

system automation project, without sacrificing product quality and timeframe.

Stabilized the operation for each one of the countries within 3 months of the new

systems going live.

Senior Operations Support Manager (Production Support)

Built and directed the SAP Application Production Support Group who supported the modules FI/CO,

SD, MM, SM, and TM. Support included programmers in ABAP, EAI (middleware), and EDI.

Maintained close communications with users to set up priorities. Achieved objectives within budget

parameters. Responsible for service level agreements and core business applications. Oversaw

integrity and standardization. Set up of helpdesk in coordination with a third party, for supporting 9

countries and 1120 users 24X7. Support included technical infrastructure, network, SAP security,

and SAP business applications support.

Reduced on going systems production support expenses by $1.2MM per year by

outsourcing programming and functional resources.

Reduced time for accounting month end closing and financial statements reporting to one

working day, through automation and systems improvements, including consolidation of all

companies and final transmission to Tokyo.

Senior Operations Support Manager (Infrastructure & Security)

Management of the Technical Architecture and Infrastructure Group which supports all Latin

American companies, including SAP basis and security groups. Oversaw the WAN, LAN,

servers, printers, and security. Directed the implementation of servers to support SAP systems

in a centralized data center in New York for Latin American companies, as well as coordination

of installation of the network to connect all the countries to the servers in New York. Handled all

the daily support.

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Selected, negotiated, purchased, and installed SAP servers to hold the SAP regional

systems for all Latin American countries and accomplished the adequate sizing, and good

hardware performance without the need for additional investment in hardware during the

following 2 years after implementation.

Negotiated service level agreement with AT&T and Sony shared services, resulting in fast

service response 24X7, no more than 5 minutes downtime for hardware failures and 30

minutes downtime for network failures.

Senior Operations Support Manager (Finance & Compliance)

Handled the management of all financial and administration applications that support company

operations in all Latin American region, including SAP R3, Hyperion, corporate, and local

applications, as well as financial reporting to Tokyo. Regional officer and project manager for the

Sarbanes & Oxley project for the whole Latin America, reporting to Tokyo. Acted as Regional IT

compliance officer, including Anti Money Laundering aspects. Liaison with internal and external

auditors.

Implemented successfully, several Finance Projects under Project Management

methodology, on time, on budget, and high quality.

Completed of all IT documentation, walkthrough completion, controls identification, and

remediation plan in accordance with the SOX project.

SONY CORPORATION OF PANAMA, S.A., Panama 1990–2001

Headquarters for Panama, Colombia, Ecuador and Central America countries

Management Information Systems Executive Manager (2000–2001)

Managed the data center, staff, plans, and budget. Responsible for day to day operations,

management reports, and communications with Tokyo, Miami area office, and local

management. Participated in the project management for the implementation of the

infrastructure for a corporate project of installing an ERP (SAP) in all Sony Latin American

countries.

Actively managed and contributed to the implementation of the first ERP system in the

region, for the countries of Panama and Colombia, successfully going live on time and

on budget.

Established the first regional SAP template for Sony in Latin America region.

Actively helped to build a global re-invoicing center system in New York by contributing

to the design of the system.

Computer Manager (1990–2000)

Managed the data center, staff, plans, and budget. Developed customs made systems to control the

company operations. Implemented telecommunications with Asian factories. Responsible for

management reports and communications with Tokyo headquarters.

Reduced spare parts inventory, improved the spare parts supply for customers, and

eliminated the obsolete inventory build up, through system automation of the spare parts

operation and within 6 months customer satisfaction indexes improved from 45% to 95%,

and backorders level decreased from 2000 line items to 30 line items.

Improved customer service in the repair shop through system automation reducing the

average lead time reparation from 4 months to one week, inventory of machines not picked

up by customers from 3 months to one week, and substantially decreased the spare parts

inventory of the shop.

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COMPANIA INTERAMERICANA GILLETTE, S.A., Panama 1982–1990

Headquarters for Panama, Central America countries, Ecuador, and Caribbean islands

Area Materials Supervisor (1988–1990)

Managed the regional inventories, purchasing, and distribution of finished good products in the

region. Prepared all corporate reports to Boston headquarters. Designed and automated in

house system to manage the purchasing with all suppliers, and to manage the sales forecast

with all customers.

Organized and established procedures, enhancing the operation customer forecast,

supplier forecast, turning around the purchasing function. It lead to substantially

reduce the finished goods inventory and to improve the KPIs.

Implemented changes in purchasing products by analyzing the sourcing options. The

changes of suppliers turned in high reductions of cost of goods sold of the same

product that positively impacted the P&L.

Computer Supervisor (1982–1988)

Build the data center and the IT department from scratch, from purchasing the mainframe and all

PC’s, designing, programming, testing, and implementing all in house systems, hiring and

managing all IT personnel, to reporting to local and corporate management in Boston global

headquarters.

Developed a 100% automated budget and simulation system that improved the

budgeting function. It drove the company to grow from paper estimation to highly

accurate budget.

Contributed to the growth of the company by supporting the operation through systems.

Education

Nova University - Master in Business Administration with emphasis in Finance; 1988

Universidad Tecnologica de Panama - Computer Systems Engineer; 1982

Several training courses in Project Management and Six Sigma among others

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