Sales Customer Service

BILL R. WARDREP

**** ******* *** ***** ~ Chattanooga, Tennessee 37415

Home: 423-***-**** ~ Mobile: 404-***-**** ~ E-mail: abnqos@r.postjobfree.com

SUMMARY Q UALIFICATIONS

OF

Results-oriented, accomplished Executive that offers a solid background of progressively responsible experience that covers all

aspects of truck leasing and dedicated contract carriage operations. Highly analytical, innovative, and organized with a history of

developing dynamic strategies and implementing practical plans for achieving goals. Outstanding communication, negotiation,

and interpersonal skills with a reputation for forming productive business relationships with major accounts. Natural leader that

forms cohesive teams, providing the motivation and direction to drive excellence. Strong critical thinking, problem solving, and

time management skills with proven success at handling multiple responsibilities in high-pressure environments. Offers

additional expertise in the following:

Strategic Planning Fleet Management Business Development

• • •

Consultative Sales Acquisitions and Mergers Project Management

• • •

Account Administration Start-up Operations Multiple Location Oversight

• • •

PROFESSIONAL EXPERIENCE

TRI-NATIONAL, INC., EARTH CITY, MISSOURI 2007 – PRESENT

B usiness Development of Dedicated Services and National Accounts

• Have full responsibility for all aspects of business development for the Dedicated Services Division and National Accounts.

• Devised and implemented strategies to form a division and add National Accounts for a 200 truck privately owned TL

carrier whose core business is JIT automotive.

• Created marketing materials and conducted market research to identify new prospects.

• Conducted extensive solicitation of clients by direct mail, e-mail, telephone and personal visits.

• Created proposals to demonstrate the value of Dedicated Contract Carriage.

Key Accomplishments

• Created the new Dedicated Services Division with responsibility for the following:

Visiting major accounts and prospects

Developing marketing materials and a direct mail program

Instituting a rating and contracts program

Creating weekly and monthly sales reports and pipeline reports for the Division

• Working out of my office in Chattanooga, added ten new accounts for the company that generated over $5 million in 2008.

Seven additional accounts have been opened with no activity to date.

• Qualified the company and set up the company both as a Smartway Partner and a C-TPAT partner.

COVENANT TRANSPORT, INC., Chattanooga, Tennessee 2005 – 2007

Vice President of Sales, Dedicated Services

• Held full responsibility for all aspects of business development for the Dedicated Services Division.

• Devise and implement strategies for achieving organizational goals that align with corporate objectives.

• Recruit, hire, and supervise a productive team comprised of sales professionals and support staff.

• Conduct market research to identify new opportunities and interact with top client executives to fully understand their

company’s specific needs.

• Coordinate and work closely with the sales team to secure and manage major client accounts, creating targeted

approaches and value added propositions.

• Negotiate new contracts and contract extensions, obtaining favorable terms that align with business and profit objectives

while building long-term client relationships.

Key Accomplishments

• Built the new Dedicated Services sales organization from the ground up with full responsibility for the following:

Establishing sound policies, processes, and systems that support smooth operations.

Designing and testing an effective rating structure that facilitates sound decision-making.

Determining staffing needs and building a team that ensures complete coverage across the United States.

Instituting commission and lead programs that motivate employees and increase the client base.

• Stabilized the business base by successfully re-negotiating several key contracts, as well as added 26 new accounts with

combined annual revenues of $39 million.

• Drove significant division growth, increasing the Dedicated Fleet size to over 650 units with revenues projected to exceed

$90 million in 2007.

BILL R. W ARDREP PAGE TWO

FIRSTLEASE INC., Atlanta, Georgia 1996 – 2005

Vice President of Operations

• Oversaw day-to-day operations for seven truck leasing locations in the Southeastern United States.

• Spearheaded and organized sales and customer service efforts for both rental and lease accounts.

• Coordinated administrative and accounting functions to foster seamless service and support.

• Directed all fleet management functions, including purchasing, licensing, and maintenance.

• Managed large-scale projects to establish new locations that involved selecting real estate, overseeing facility construction,

hiring employees for various positions, and ensuring smooth operational start-up.

Key Accomplishments

• Managed growth and development of the company’s three largest accounts, forming solid relationships that resulted in

increased revenues.

• Launched operations from scratch, starting with two locations in Tampa, Florida and Nashville Tennessee then guiding

expansion to add five more locations and support remarkable business growth.

• Generated more than $30 million in annual revenues and produced over $1 million in profits, exceeding company

expectations.

LEASED VEHICLES COMPANY, INC., Atlanta, Georgia 1991 – 1996

Vice President

• Accountable for Profit & Loss (P&L) and daily operations for three truck leasing locations in Atlanta, Georgia that serviced

48 accounts and maintained a fleet of more 300 vehicles.

• Formed and supervised a team of 35 sales, maintenance, and administrative employees.

• Developed and conducted training programs that increased knowledge, skill, and productivity levels.

• Ensured the highest standards for customer service were consistently delivered, leading to strong satisfaction, repeat

business, and referral rates.

• Tracked and analyzed performance and results to ensure location and overall goals were achieved.

Key Accomplishments

• Negotiated the successful acquisition of two local competitors, as well as planned and facilitated smooth integration into

existing operations.

• Increased annual revenues 77% by spearheading dynamic strategies for identifying new business opportunities, securing

new customers, and expanding sales within existing accounts.

• Quadrupled operating profits by instilling a focus on continuous improvement and implementing positive changes that

streamlined processes and reduced costs.

• Grew total profits by developing a truck rental program that generated more than $1 million per year.

OTHER POSITIONS HELD

Area Manager – Penske Truck Leasing Company / Leaseway Transportation Leasing Corporation

District Manager – Penske Truck Leasing Company / Leaseway Transportation Leasing Corporation

Used Truck Manager – International Harvester

Director of National Used Truck Sales – Hertz Corporation Truck Division

Regional Pool Coordinator – Hertz Corporation Truck Division

District Manager – Hertz Corporation Truck Division

Regional Controller – Hertz Corporation Truck Division

E DUCATION

GEORGIA STATE UNIVERSITY, Atlanta, Georgia

Bachelor of Business Administration

GEORGIA INSTITUTE OF TECHNOLOGY, Atlanta, Georgia

Studies in Mechanical Engineering

PROFESSIONAL AFFILIATIONS

D irector (former) – Georgia Motor Truck Association

P resident and Director (former) – Car and Truck Rental and Leasing Association (CATRALA) of Georgia

Director (former) – American Truck Leasing Association (AMTRALEASE)

Member – Chattanooga Transportation Club and Northwest Georgia Transportation Club

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