Administrative Assistant Human Resources

A NALYST

Seeking an opportunity to play a key role in the profitability of the business

by translating business processes into technology solutions

with a unique vision of finding feasibility of systems vital for the organizations’ stability

Enthusiastic, dynamic, and assertive Business Analyst with expertise in the functional

configuration, modification or maintenance of an ERP system. Strong analytical mind: an

abstract thinker; possess considerable affinity and interest in process structures and problem

analysis and resolution. Diplomatic: ability to show resilience in response to constraints

KEY QUALIFICATIONS

Demonstrated experience in identifying requirements, documenting technical

specifications, documenting and troubleshooting interfaces, defining processes,

unit testing, and teamwork for successful implementation of projects

Customer – focused: quickly understand internal clients’ requirements; experience

in user support and user training

Proficient in project management: ability to meet deadlines within given budget;

capable of outlining firm solutions for realization within a fixed timeframe as well

as establishing and monitoring a long-term architecture

Position self as an initial discussion partner who seeks out most suitable business

solution in a group context and generation of new ideas

Solid powers of persuasion: ensures thorough support of arguments

Flexible towards changing requirements and circumstances while accomplishing the

streamlining of ideas and scope; Succeed in building long-term networks at all

levels in the organization and with diversified cultural backgrounds

Exceptional techniques and methodology of training delivery, coaching, and

mentoring users in subject systems and modules

Professional representation during meetings with clients, Functional and/or

Subject Matter Experts; Act as liaison between functional and technical team

members

CAREER HISTORY

AVOCENT CORPORATION Huntsville, AL

Business Analyst 2003 – Present

Serves as an expert in the design and management of company’s tier-one ERP

system. Primary assignment to the Human Resources module. Additional duties include

design and sustainment of automated employment authorization and purchase

requisitioning functions

Team Lead for ERP system full life-cycle implementation across 35 countries

Business Analyst for ERP system upgrade which was successfully completed in an

unprecedented three month time-frame; encompassed 47 countries

Analyzes and evaluates customer requests to identify root cause analysis vital for

data integrity issues and identifying and proposing process improvements

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Evaluates process improvement capabilities and effectiveness through thorough

investigation and understanding of comprehensive system

Coordinates test policies, guidelines, and best practices with HR staff and

customers

Plans, organizes and conducts assessment of management processes, performance,

and overall methodologies

Presents recommendations on process improvements and software selection to

management

Facilitates the sharing of test information, capabilities, and information between

and across Human Resources and Information Technology Divisions

Conducts gathering and documentation of business and functional/detail

requirements

Identifies process and system data gaps and offers solutions and proposals

Develops documentation of requirements, test scenarios, technical specifications,

project plans, and training programs

Implements process improvements and training to ensure enhancement success

Anticipates future needs and develops policy and guidance material to ensure that

integrity and system standards are maintained

Configures system according to given requirements and specifications

Authors and develops feasibility and business case studies, estimates and Return on

Investment

AVOCENT CORPORATION Hunsville, AL

HR ERP Team Lead 2002 - 2003

Coached team on project requirements, specifications, development of processes,

design standards and tools to support project while encouraging creativity, risk-

taking, and constant improvement

Initiated sub-teams as needed to resolve issues and perform tasks in parallel and

assured team members had necessary training to participate

Provided status reporting of team activities against the project plan; provided

team guidance to ensure global approach considered for blueprinting tasks and

project implementation.

Served as focal point to communicate and resolve interface and integration issues

with other teams and escalated issues when needed; Managed creation and testing

of test scenarios to identify system configuration changes by open communications

AVOCENT CORPORATION

Hunsville, AL

Senior Human Resources Representative 2000 -

2002

Established ISO workflows and procedures to maintain ISO certification standards

across department by establishing internal audit of tracking system and records

Maintained HRIS database and standards across global HR department to ensure

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clean data was stored and utilized in reporting; Issued, tracked, maintained corporate

contracts, intellectual property, and NDAs

Administered benefit processing and enrollment, compensation and performance

evaluation program, and investigates, counsels, and resolves and documents employee

relations issues

Participates in developing department goals, objectives, and systems as well as

develops and maintains affirmative action program and government compliance reporting

on EEOC and Veterans

AVOCENT CORPORATION

Hunsville, AL

Sr. Administrative Assistant Supervisor 1999 – 2000

Accountability for domestic overhead purchases, Huntsville site mailroom and

reception; Delegated tasks, tracked, processed, administered, led team.

Developed company policies, overhead purchases, tracked contracts, intellectual

property, mailroom, and reception functions.

BIZTECH Huntsville, AL

Office Manager 1998

• Operated business, built client satisfaction and site facilities and administration

of office duties.

• Developed client relations, scheduled meetings, network and database

administration.

US ARMY Columbia, SC

71L Administrative Assistant 1993 –

1996

• Ensured military awards were created, processed, tracked, and awarded

throughout Aviation Brigade. Investigated proper personnel records for National Guard,

Reserve, and active duty fielding units. Created, processed, and tracked OEMs

• Tracked, delegated, coordinated, organized, engineered and consulted soldiers;

Administered awards, Officer Evaluations and leadership to Colonel's driver

EDUCATION

ATHENS STATE UNIVERSITY Athens, AL

Bachelor of Science in Business Administration 2003

COMPUTER SYSTEMS

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Microsoft Word, Powerpoint, Word, Excel, Outlook, Project, Visio, Project, Internet

Explorer, Adobe Captivate, SAP, ADP, etime, Concur, Sharepoint, Crystal Reports, Pereless

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TRAINING

US MILITARY TRAINING: BASIC TRAINING ~ ADVANCED INDIVIDUAL TRAINING, 71L

(COLUMBIA, SC)

BASIC CONTRACT MANAGEMENT ~ UNIVERSITY ALABAMA HUNTSVILLE

OF IN

AWARDS

Army Commendation Medal, Army Achievement Medal,National Defense Service Medal,

Army Service Ribbon, Sharpshooter Marksmanship Badge

VOLUNTEER EXPERIENCE

Girl Scout Leader, G I R L S C O U T S O F N O R T H C E N T R A L A L, 4 Y E A R S

S E R V I C E U N I T M A N A G E R, A D V I S I N G 2 0 GS T R O O P L E A D E R S,1 Y E A R

SOCCER CLUB MANAGER, 1 YEAR

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