Management Financial Services

Kiel K. Howell

**** ***** **** ******* ** *********@*******.***

Dublin, OH, 43016 614-***-****

Decisive, goal driven, Risk Management professional with extensive experience in the financial services

industry. Works extremely well under tight timetables with strong ability to lead and motivate team

members toward results. Offers outstanding abilities in problem solving, relationship management, and

time management. Driven by new challenges and overwhelming drive for success.

Core Professional Strengths:

Team Leadership Problem Solving

Ability to learn quickly Adaptability

Technical and Business Knowledge Communication

Self Motivated Policy Compliance

Experience

J. P. Morgan Chase Retail Financial Services

Retail Financial Services: Senior Risk Analyst Jan '09 - Current

Asst. Vice President: Consumer Banking Risk Management

Relationship Manager for Senior Vice President of Operating Loss Prevention (OLP). OLP has a global

presence with facilities covering OH, TX, AZ, and India comprised of 552 employees monitoring

approximately $17 MM deposits monthly for fraudulent activity. Reporting is handled primarily via SAS,

SAS-BI and MS Access while hosting through the Corporate Intranet. Recent accomplishments include:

• Inherited and streamlined monthly reporting documents for OLP, reducing number of employee

hours needed to prepare and allowing presentation to Senior Management at an earlier date.

• Spearheaded automation efforts of daily reporting. Information produced for all lines across the

business (New Account Screening, Debit Card Fraud Prevention, Deposit Review, Electronic

Money Movement, Inclearing Review, Fraud Hotline).

• Creation and management of Executive Summary reporting presented to the Consumer Banking

CEO.

• Designed and built automated scorecards that show a daily/monthly view of analyst productivity,

efficiency, and quality.

J. P. Morgan Chase Retail Financial Services

Retail Financial Services: Risk Analyst May '07 – Jan ‘09

Officer: Consumer Banking Risk Management

Primary responsibilities include analysis and design of new reporting, automation of existing reporting, data

analysis and trending, presentation of data to Senior Management for OLP.

• Operational Subject Matter Expert for tool development projects in OLP.

• Subject Matter Expert for all Project Team initiatives involving Loss Prevention in OLP.

• Established all Operational Reporting structure to ensure Regulatory Compliance.

• Analysis, design, and implementation of reporting that directly contributed to $1.5 MM in Loss

Prevention for '08 while reducing the number of employee hours needed to sustain current

operational activity.

J. P. Morgan Chase Retail Financial Services

Retail Financial Services: Loss Claims Management Aug '06 - May '07

Team Leader: Consumer Banking Risk Operations

Responsibilities include management of teams comprised of 10-15 analysts in Loss Claims Management

(LCM), escalated call defusing, approval or denial of claims input by analysts throughout 2 sites (OH and

TX). Specific accomplishments include:

• Operational Subject Matter Expert regarding all stages of the claims process.

• Simultaneously led teams in each of the three areas that comprise LCM (Claims Processing,

Inventory Management, Representments).

• Instituted inter-team competition to boost morale and further make improvements on important

metrics.

• Co-headed project to bring in a new web based claims system and make system improvements

leading to reduction in analyst error, greater loss avoidance, and improvement in over all

efficiencies.

J. P. Morgan Chase Retail Financial Services

Retail Financial Services: Loss Claims Management May '06 - Aug '06

Phone Analyst: Consumer Banking Risk Operations Claims Processing

Primary responsibilities include answering inbound calls, claims processing, and Regulation adherence.

• Subject Matter Expert in VISA and MasterCard regarding electronic transactions (and Federal

regulations).

• Led training of analysts in chargeback process and regulations leading to reduction in error rate

which resulted in greater loss avoidance.

Computer Skills:

SAS, Microsoft Suite of applications, Brio, SQL Server, Linux/Unix, Sun Solaris, CA Doc View, Visio,

C based programming languages, COBOL, Oracle

Personal:

Excellent ability to communicate to all levels of management, both written and oral.

Self motivated team player.

Ability to make correct decisions in short time frames.

Installation and maintenance of network equipment and servers in existing and pre-existing

structures.

Obtained Associate degree before graduating from high school.

Education:

Capital University – Columbus, OH

Bachelor of Science in Computer Science (Dec. 2006)

Northwest State Community College – Archbold, OH

Associate of Science in Computer Network Administration (May 2003)

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