Customer Service Engineer
Resume:
Melissa Phothisane
***** ******* **. * Houston, TX 77014
Cell: 832-***-****
Email: abnqh6@r.postjobfree.com
SUMMARY OF QUALIFICATIONS
Detail Oriented, Organized, Dependable, Reliable
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Likes to work Hands-On
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Motivated to work individually or as a team
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Quickly and easily able to learn and adapt to new applications and concepts
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Excellent verbal and written communication skills
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Excellent with design software (SolidWorks, Pro/Engineer, AutoCAD, Inventor)
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Proficient in Systems Simulation software (MatLab and Simulink)
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Proficient in FEA software (ANSYS)
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Willing to travel and/or relocate
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EDUCATION
Bachelor of Science in Mechanical Engineering
University of Texas at Arlington, Fort Worth, Texas
Graduated: August 2008
EXPERIENCE
Dec 2008 - Present
CAD Designer/Drafter
Digital Drilling Data Systems, Houston, Texas
Draft 3D parts and assemblies using SolidWorks
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Correct parts previously drafted
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Manage drawing files (new, revised, distributed, archived, etc)
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Jan 2009 – May 2009
Engineering Support
Wenzel Downhole Tools, Conroe, Texas
Troubleshooted tool issues
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Composed reports on findings of tools, materials, rig information, etc.
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Maintained updated files of engineering drawings, service manuals, etc.
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Updated parts using Inventor (as needed)
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Assisted other departments as needed
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Provided customer service
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Sept 2008 – Jan 2009
Downhole Engineer
Cougar Tool Inc., Houston, Texas
Troubleshooted tool issues
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Composed reports on findings of tools, materials, ground compositions, etc.
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Determined if certain parts of tools need to be sent out for rework
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Maintained updated engineering drawings, service manuals, etc.
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Participated in monthly Continuous Improvements meetings
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Assisted other departments as needed
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Sept 2006 – Dec 2007,
Cashier, Credit Cards, Customer Relations, Operator
Bass Pro Shop Outdoor World, Grapevine, Texas June 2008 – July 2008
Provided customer service
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Managed multiple cash registers
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Answered phones; transferred customer to correct departments
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Processed and assisted customers with credit card inquiries
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Mar 2001 – Jan 2005
Administrative Assistant
Stuckey’s Specialty Tools, Houston, Texas
Provided administrative assistance to the President of the company
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Assisted a Professional Engineer with technical drawings
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Drafted mechanical parts using AutoCAD
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Maintained documents for Quality Assurance (API/ISO)
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Provided necessary documents for orders/inquiries (quotes, invoice, delivery ticket, material
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specifications, Bill of Materials, etc)
Administrative duties: file, fax, answer phones, quotes, back up data, run errands, etc.
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Bookkeeping: payroll, light update account information, etc.
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International shipping (forms / documentations needed for shipment)
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HONORS AND ACTIVITIES
American Society of Mechanical Engineers, Member, 2007 – Present
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Society of Manufacturing Engineers, Member, 2007 – 2009
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SKILLS
AutoCAD, Pro-Engineer, SolidWorks, Inventor
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ANSYS
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Matlab
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LabView
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MathCAD
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Microsoft Office: Word, Excel, Powerpoint, Access, Outlook
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Microsoft Project
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Corel WordPerfect
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Tools: Caliper, Micrometer, Oscilloscopes, Multimeter
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