Sales Customer Service
Resume:
Nicole M. Semrau
Waukesha, WI 53186
Cell: 262-***-****
Objective
I hope to secure a position in an established organization with a stable environment where
I can maximize my management, marketing, customer service, sales, organizational and
training skills. I have been working very had to advance my skills by obtaining several
certifications, and am currently finishing my degree in management development.
Experience
Marketing Coordinator at ERP-Consulting (An Argus Company)
August 2008 – Present
ERP-Consulting connects senior level SAP, Oracle, PeopleSoft, and JD Edwards
consultants and professionals with exclusive ERP jobs. ERP-Consulting is the industry’s
premier location for PeopleSoft Jobs, SAP listings, Oracle Financial roles, SAP CRM,
and other ERP jobs.
My responsibilities at ERP-Consulting include:
Increasing website traffic. Since I took on this position, I have increased traffic by
over 250%, and that number is still increasing weekly.
In charge of web 2.0 marketing
Coordinating email campaigns, from content to delivery.
Helping clients with job postings, find consultants, and other things they need to use
our site.
Assist the Director of Marketing with various tasks
Verify consultants’ resumes by obtaining references and searching for their
information online to verify that they have the experience we need for our website.
Source job boards for candidates for positions, as well as for candidates for our
website, which is an ERP specific job board.
Recruiting/Marketing Coordinator at WiseChoice IT (An Argus
Company)
August 2008 - Present
WiseChoiceIT is a niche IT recruiting company specializing in IT security, IT
governance, business intelligence, digital supply chain, data warehousing, and
middleware.
Head the voice imprint project for resumes- I record, edit, and embed sound clips into
consultant’s resumes to get them to stand out from other candidates.
Assist the Director of Recruiting, Director of Sales, and the President with various
tasks.
Coordinate email sales campaigns.
Market our services on websites such as LinkedIn, Twitter, and Squidoo.
Network through LinkedIn, networking events, and IT conferences to find potential
clients and sales leads.
Lead generation through various means, including the aforementioned networking
events, as well as online, through consultants, and consultants’ references.
Perform reference checks for potential candidates for job orders.
Advertising Executive at Global Publishers
December 2007 – August 2008
Global Publishers are the producers of two yellow page publications: The Export Yellow
Pages, and One World Yellow Pages. The Export Yellow Pages is an online and print
publication for small to medium size businesses who export products. One World Yellow
Pages is an online publication similar to the Export Yellow Pages, but it allows customers
to post actual products for purchase, whereas the Export Yellow Pages is simply a way
for a company to post their contact information.
Sell advertisements in an international business to business directory called the
Export Yellow Pages to small to medium size businesses.
Acquire new business and retain and ensure the proper functioning of existing
accounts.
Process orders, assist customers in setting up their online and print listings, and
continue to service clients after.
Assist customers in getting the best return on investment as possible by keeping their
listing updated and accurate.
National Accounts Manager at Active Communications International
May 2006 – December 2007
Active Communications International is a company that organizes high end health care
conferences in every aspect of the field.
Responsible for lead generation for myself as well as my team. I used social
engineering skills to find potential contacts for health care professionals that might be
interested in attending the conferences.
Pitched our high-level conferences to Directors and C-level executives of hospitals
and clinics.
Managed my own accounts, as well as a team of salespeople.
Provided training to new hires and ongoing guidance and support for my team.
Inside Sales Manager and Trainer at Sterling Satellite
March 2005 – May 2006
Sterling Satellite was a call center for Dish Network and DIRECTV satellite TV service.
Provided high-level administrative support to President of the company by doing
necessary office duties.
Worked hands on with employees to improve their sales skills, and trained all of the
new employees on the product and sales techniques pertinent to selling the product.
I was the top salesperson in the company, and held the record for most sales in a day
for 9 months.
Demonstrated capacity to provide comprehensive training for staff, including training
new hires, and improving the sales techniques of veteran employees.
Outside Sales Representative/Trainer at Langdon Corporation
January 2004 – March 2005
Sold coupons for various companies such as Car-X and Papa John's Pizza door to
door.
Kept track of all the houses that were visited in a detailed report, and tracked all sales
and profits brought in by myself and my team.
Coached new employees and helped them learn the best sales techniques.
Conducted daily meetings to get the salespeople motivated.
Education
Waukesha County Technical College
A.S., Business- Management Development/Supervisory Management
2008 – 2009
Gained additional skills to measure and improve quality, efficiently budget, think
critically, problem solve, organize others, build work team relationships, and develop and
maximize the human resources within an organization.
GPA: 3.96
Certificate, HR Management
2008 – 2009
This certificate provided skills in the recruitment, development, motivation and
evaluation of employees. Employer liabilities and legalities were also reviewed.
GPA: 4.0
Certificate, Organizational Leadership
2008 – 2009
Major focus is on the foundations of functional management, proactive leadership and
systems improvement.
GPA: 3.96
Certificate, Legal Topics in Business
2008 – 2009
Examined the legalities associated with the internal workforce and external stakeholders;
such as vendors, customers and government agencies. Emphasis was placed on a
functional approach to compliance issues for managers in regard to regulations, laws and
employer liabilities.
GPA: 4.0
Certificate, Health Operations Professional
2008 – 2009
Learn competencies in the foundations of management as applied to administrative,
support and point of service areas in the health care industry. Primary emphasis is placed
on human resource, project and efficiency related skills.
GPA: 3.96
Contact this candidate