Customer Project
Resume:
JEFFREY SCOTT NICHOLSON
Jasper, AL 35503
Cell 205-***-****
OBJECTIVE: Industrious worker, ready for a challenge, enjoys troubleshooting, very technical, but has great
understanding of the business side and needs, strong drive to exceed customer expectations, ability to
manage multiple priorities, and desire to succeed.
TOOLS & TECHNOLOGIES:
Hardware: SUN E10K, SUN 440, SUN 480, HP 9000 Series, IBM Mainframe, and PC’s
Languages: Java, JavaScript, HTML, XML, SQL, UNIX Shell Scripting, CGI, Perl, Taskmate, SAS, JCL
Web Technologies: JSP, JavaScript, CSS
Database/DB Access: Informix, Oracle, MySQL, Business Objects, ODBC
Operating Systems: Solaris 9, Solaris 8, HP-UX 9.x – 10.x, Win NT, XP, 2000, 98, 95, 3.x, DOS
Development Tools: ECLIPSE, Visio, UNIX VI, SPF & SPFPC Editors
EXPERIENCE:
Nov 2005 – Present MATRIX, Birmingham, AL
Web Developer (ROAR Project) - BellSouth Account
• Designed and develop new and existing WebPages using JSP/HTML/JavaScript.
• Write Oracle Ad-Hoc SQL Reports
• Performed coding changes (defects/features) in the business and integration tiers of the application.
• Write and maintain application documentation for team.
• Create and maintain application DDS Packages.
• Create and maintain CMWO’s for team.
• Make changes to modules written in TASKMATE code.
Nov 2003 – Oct 2005 Accenture, Birmingham, AL
Lead Project Support Specialist (TechAccess) - BellSouth Account
Provide Customer Support for the BellSouth TechAccess System and the newly developed
Technician Reports Server. The Technician Report Server is an ad-hoc reporting system that allows
users to retrieve real time information on technicians and their jobs. Prior to this, supervisors and
administrators had limited capability to generate reports and the data wasn’t up to date. The report
server database is populated using Informix replication to ensure an exact copy of production data is
available for report generation. The reports are generated using Business Objects and accessed via a
webpage. The TechAccess Report Server is a Sun V480 running Solaris 9.
• Design, Develop & Implement into production the Technician Reports Server.
• Manage upgrades and patches of the INFORMIX Software.
• Manage upgrades and patches of the Business Objects and BEA WebLogic software.
• Support and make all changes to the Business Objects Universe Design Structure.
• Write and maintain all Business Objects Reports.
• Write UNIX Shell Scripts to alarm team members via pager when certain conditions arise.
• Designed, configured and installed the INFORMIX Replication Environment for the Reports
Server.
• Make all Replication enhancements centered around TechAccess Production Releases.
• Developed Server Specifications & Legacy System Interfaces for the Reports Server.
• Provide 24x7 On-Call Support for both TechAccess & the Reports Server Applications.
• Participate in weekly Customer/Client Board meetings.
• Provide Customer with Ad-Hoc Reports as needed.
• Proactively Reports Application Status/Issues to Team Lead and other team members.
• Identify & initiate continuous improvement opportunities.
• Collaborate with Technical Architects, Environment Support and Software Developers and 3rd
party vendors to ensure and enhance application use and effect migration to new versions of a
product.
• Write and maintain application work patterns for team.
Oct 2001 – Oct 2003 Accenture, Birmingham, AL
Project Support Specialist (TechAccess) - BellSouth Account
Provide Customer Support for the BellSouth TechAccess System. TechAccess is a wireless and
land–line communication BellSouth system that field technicians use to obtain work, upload and
download data, and interact with stationary personnel. TechAccess uses client–server technology.
The clients are Itronix 6250 series ruggedized laptop PCs running on Windows 95 or Itronix
GoBook ruggedized laptop running Windows XP and are designed for both dial-up and radio
transmission and reception. The servers are multiple UNIX domains in a Sun Enterprise 10000
frame running Solaris 2.8. Compaq rack mounted Pentium 4 Protocol Servers running Windows
NT 4.0 handle the communications between the clients and the UNIX domains.
• Manage upgrades and patches of the INFORMIX Software.
• Wrote the TechAccess Health Monitor using HTML, JavaScript and CGI Scripts.
• Write UNIX Shell Scripts to alarm team members via pager when certain conditions arise.
• Support and maintain the INFORMIX Replication Environment for TechAccess.
• Make all Replication enhancements centered around TechAccess Production Releases.
• Provide 24x7 On-Call Support for the TechAccess Application.
• Participate in weekly Customer/Client Board meetings.
• Provide Customer with Ad-Hoc Reports as needed.
• Proactively Reports Application Status/Issues to Team Lead and other team members.
• Identify & initiate continuous improvement opportunities.
• Collaborate with Technical Architects, Environment Support and Software Developers and 3rd
party vendors to ensure and enhance application use and effect migration to new versions of a
product.
• Write and maintain application work patterns for team.
Jul 1998 – Sep 2001 COMSYS, Inc. / Accenture, Birmingham, AL
Project Lead/Programmer (TELIS) - BellSouth Account
Provide Customer Support for the BellSouth TELIS System. TELIS provides Long Distance Carriers
an Interface for ordering service requests and viewing request history and status. The customer user-
interface is a software product developed and supported by an outside vendor and utilizes the
INFORMIX Database Management System under the HP-UX operating system. The hardware is a HP
K-570 9000 Series server. Updates to the BellSouth mainframe ordering system and the TELIS
Informix Database are made through file transmissions between the two systems.
• Monitor the flow of batch files to and from the Mainframe DB through the support of UNIX
shell scripts and C programs.
• Provide 2nd tier technical support.
• Provide reports to BellSouth and the Carrier Customers using INFORMIX SQL.
• Perform all installation application patches and upgrades.
• Assisted in the configuration, installation and cutover of the TELIS application to a more
efficient UNIX server.
Jan 1996 – Mar 2001 Metamor Worldwide/COMSYS Staff Leader for the Bellsouth Account
Sep 1995 – Jun 1998 Metamor Worldwide, Inc., Birmingham, AL
Project Lead/Programmer (TOPS) - BellSouth Account
Manage the UNIX based TASKMATE Order Processing System (TOPS) and a staff of eight developers.
TOPS automates the processing and completion of service orders for the various carriers through
mainframe terminal emulation. The language in which the TOPS application modules were written was
developed by Bellcore to communicate with an IBM Mainframe through a High Level Application
Program Interface (HLLAPI) software package.
• Manage customer request based on programmer workload, priorities and skill set.
• Monitor and document progress of all customer requests.
• Interface with the customer regularly to discuss request progress, problems/defects encountered,
and future projects.
• Monitor and analyze defect reports, determine size, risk, severity level, downtime and recovery
time for patch or fix.
• Manage and maintain resource needs as far as headcount, hardware and software.
• Manage the cutover of the TOPS System from the PC platform to the HP UNIX platform.
• Plan, develop and implement special project TASKMATE/UNIX programs to increase
efficiency and reliability.
May 1994 – Aug 1995 Data Aid, Inc., Birmingham, AL
Lead Programmer (TOPS) - BellSouth Account
• Develop, test, implement and maintain TASKMATE programs for the TOPS application.
• Train and assist other programmers with the TOPS system and the TASKMATE language.
• Plan the cutover of the TOPS application from the PC platform to the UNIX platform.
• Responsible for the implementation of major mainframe screen change release packages.
Mar 1991 – Apr 1994 Drummond Company, Inc., Birmingham, AL
Staff Accountant - General Accounting
• Prepared and filed federal and state compliance returns.
• Prepared monthly closing journal entries and related PC backup.
• Analyzed balance sheet accounts and prepared adjusting entries.
• Maintained and coordinated all functions associated with on-line Electronic Journal Entry
system.
• Reconciled independent ledgers of owned subsidiaries and booked amounts to proper company
ledgers.
• Prepared financials of owned subsidiaries for inclusion in MMD.
• Developed with MIS a macro in SAS for inclusion in DBS fixed asset system.
• Developed mainframe downloading procedures and related PC spreadsheets for General
Accounting.
• Coordinated the review of Accounts Payable vouchers for related accounts.
• Handled confidential upper management entries for areas of responsibility.
• Provided support for all departments with regard to PC-based software.
• Provided special reports and statistics through SAS programs for year-end audits.
Apr 1988 – Feb 1991 Drummond Company, Inc., Birmingham, AL
Financial Reporting Clerk - Financial Reporting
• Developed closing schedules utilizing PC-based software – EXCEL.
• Responsible for automating PC spreadsheets using 4th Generation Language – SAS.
• Coordinated the development of mainframe based MMD schedules company wide, i.e.
Operation Accounting, Sales Accounting, Drummond Ltd., etc.
May 1987 – Mar 1988 Drummond Company, Inc., Birmingham, AL
Courier - Administrative Services
• Responsible for daily cash deposits and transfers.
• Provided delivery service between company locations.
• Performed maintenance repair duties on related equipment.
EDUCATION: Completed the UNIX, C, C++, and Visual Basic Courses Administered through the Metamor
RECAP program.
University of Alabama, Birmingham, AL (01/88 – 12/93) Computer Science Major
University of Alabama, Tuscaloosa, AL (08/85 – 12/87) Completed three semesters in pre-
engineering studies.
Curry High School, Jasper, AL (09/81 – 06/85) Graduated in top 5 percent, SGA, Beta Club,
Science Club, Math Club, and Varsity Basketball Team.
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