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Manager Customer Service

Location:
Isle Of Palms, SC, 29451
Posted:
March 09, 2010

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Resume:

Kenneth L. Edwards

* ***** *****

Isle of Palms, SC 29451

843-***-**** work

abnqc7@r.postjobfree.com

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Senior Level Marketing and Sales Executive with Engineering and Business Leadership background

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WORK EXPERIENCE:

Precision Placements, Inc. (6/92 to Present) - Greensboro, NC and Isle of Palms, SC

President

Formed and run a retained and contingency Executive Search and Management Consulting firm with emphasis in the

Apparel Industry and in Information Technology. Specialized in business development and marketing of Mid to Senior

Executives throughout the country in Apparel and other Manufacturing oriented companies as well as helping companies

maximize efficiency. Partner with VP to C-Level Executives establishing business relationships and defining long range

objectives, corporate goals, and talent needs.

Southeast Library Bindery (4/90 to 6/92) - Greensboro, NC

General Manager

Southeast is a division and corporate headquarters of the largest library bindery in the United States.

Duties: Reported to the division President and had complete P&L and management responsibility of the entire production

work force and as well as computer operations, transportation, customer relations, and office staff.

Chaseline - Division of Chase Packaging Corporation (12/88 to 4/90) - Reidsville, NC.

Facility Manager

Duties: Had management responsibility for the division's multi-plant production facilities with nearly 300 direct and

indirect reports. This included line management, Engineering, and office staff.

Harper Crawford Bag Company (12/87 to 12/88) - Charlotte, NC

Vice President of Operations

Duties: Had complete responsibility of all manufacturing and distribution for this cut and sew manufac turer. Managed a

work force of over 125 employees including Plant, Warehouse, and Distribution managers.

Appalachian Computer Services (4/86 to 12/87) - London, Kentucky

Division Manager of Fulfillment Operations

Duties: Basic duties consisted of the start up and management of a new subsidiary

Chase Packaging Corporation (1/84 to 4/86) - Reidsville, NC

Industrial Engineer

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EDUCATION:

B.S. Engineering Operations – 1983 – emphasis on Business and Computer Science

North Carolina State University, Raleigh, North Carolina

Graduate studies at UNC-Greensboro in Business Administration and Finance

Obtained the Certified Personnel Consultant designation in 1996

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ACTIVITIES:

Local League Coordinator for the Charleston area USTA tennis leagues.

This is a 4000 person non profit organization with revenues over $100,000

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Specific Duties and Accomplishments:

Precision Placements:

Executive contract composition and negotiation

Long range planning of marketing and advertising. Developing relationships with clients to sell our services.

Day to day activities include cold calling, sourcing new clients, client development, and candidate sourcing.

Accomplishments:

Startup:

Formalized business plan and handled all basics of starting the business.

Personally designed and created a client and candidate contact management system using database management software that became

one of the best in the industry.

Designed and led marketing efforts including ads in trade publications, online journals, and various other marketing campaigns.

Hired additional consultants and trained them in Executive Recruiting

Last five years:

Transitioned the company’s focus from manufacturing placements to sales and corporate management focus along with international

exposure.

In the last two years, successful personal searches have included three President level placements and four Vice President of Sales

placements among other lower level placements.

Have developed professional relationships with Senior Executives in the Apparel industry as well as several Private Equity Firms

throughout the country.

Continue to explore new avenues for revenue growth including the completion of a Pakistani joint venture that will give us exposure

throughout the Near and Far East and expansion into the Information Technology sector.

Southeast Library Bindery

An overhaul of the management group to return the division profitability

Led work measurement and motion analysis of key operations resulting in productivity improvements as high as 50%.

Instituted quality program reducing internal makeovers by 20%

Redesign of workflow resulting in a smoother and more efficient operation

Assisting customers in specialized software installations.

Chaseline:

Responsibilities included maximizing the cost efficiency of manufacturing while directing plant improvement projects. Some of the

major projects included:

Implementation of an SPC quality program.

Assisting in converting the production incentive system into a "real time" computerized system.

Computerized production scheduling and capacity planning.

Procurement of capital equipment

Assisting research into new markets.

Maximization of Cutting Room material utilization.

Harper Crawford:

resource planning of both labor and material using CPM and MRP models, long term budgetary projections, evaluation of corporate

costs, and assistance in overall corporate strategic planning.

Utilized previous Operations Engineering experience to make the manufacturing, distribution, and warehouse departments more cost

efficient:

Re-design of 180,000 square foot facility improved work flow and overall productivity.

A new wage structure increased productivity through piece rates and allowed a means for tracking labor costs.

new inventory tracking system was designed to more accurately track material cos

Previous programming experience was used to design and create easy to use programs for the Manufacturing department. Among the

numerous programs were the following: price lists to react to quickly changing raw material markets, calculation of labor costs,

calculation of incentive pay, and production scheduling.

Costing - Performed the estimation and calculation of costs for all bids on new orders.

Appalachian Computer Services

Design, layout, and implementation of an efficient work flow system for the clerical, packaging, and inventory control departments.

Assisting the Bids Department in product pricing with labor and material allocation

Serving as a Customer Service contact for major accounts.

Set up divisional pay structure.

Prepared annual budgetary projections and weekly Gantt charts to trace progress.

Set up productivity and activity reports using mini and microcomputers



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