Manager Customer Service

J. Craig Small

**** ******* **** **

PO Box **

Mathews, VA 23109

804-***-**** home

804-***-**** mobile

*******@*************.***

Summary

As a successful manager in manufacturing with varied duties and responsibilities, I have excelled in all

areas of the plant production and technical processes during my career in paper, utilizing my chemical

engineering/wood and paper science degrees to perform at a high level in production, troubleshooting,

quality, safety, purchasing, environmental, training, and management. Since my position at Caraustar has

been eliminated, I am seeking to continue my career at a progressive company where I may utilize my

talents to improve the production and profitability at my new firm.

Caraustar Industries-Richmond Paperboard March 2003 – September 2008

Technical Coordinator

• Led plant troubleshooting activities during major process upsets

• Guided and assisted Shift Supervisors and hourly employees on daily operational

troubleshooting issues

• Trained hourly employees on plant quality and process, as it related to their positions

• Perform Production Superintendent duties during absences

• Manage plant as part of weekend duties and general manager absences

• Manage all technical aspects at the plant

• Quality Team Member – satisfy all customer issues and requirements

• Manage quality program

• Develop new paper grades at plant including the highest strength paper in the company

• Corporate Chemical Purchasing Team Member – interviewed, selected and negotiated

current process chemical vendor contracts

• Responsible for all process chemicals on site, both process and boiler

• Environmental Manager and Radiation Officer– responsible for all environmental

reporting and correspondence with Federal, State and Local environmental agencies

• Corporate Machine Clothing Purchasing Team Member – selected and negotiated

current machine clothing vendors

• Safety Steering Committee member - manage safety system at the plant develops and

implements the safety action plan

• Shutdown Safety Coordinator – coordinate all safety activities during outages, from

LOTO to Confined space entry and fire watches

• Instructed employees during safety training sessions

• Developed employee based safety teams at the mill

• Scheduled mill outages and production runs with Customer Service Center

• Part of new employee interview and selection process team

• Relief Supervisor - Supervised production crews when shift supervisor off

• Active team member in capitol projects; lead member of refiner rebuild project team

Caraustar Industries–Richmond Paperboard Feb 2002-March 2003

Technical Superintendent

• Managed all technical aspects at the plant

• Supervised one Technical Supervisor

• Developed and managed quality program for production department

• Managed all machine trials, new product, new customer, and chemical trials

• Provided Technical support for potential new customers and existing customers

• Communicated customer needs and issues with production workforce

• Managed all environmental issues at the plant

• Assisted on developing of capital, non-capital expenditure process improvement projects

Caraustar Industries–Richmond Paperboard Sept 2001-Feb 2002

Production Superintendent

• Managed Production workforce of 1 assistant Superintendent, 6 shift supervisors, 39

hourly employees

• Responsible for the safety performance of the production department

• Planned and managed production aspects of maintenance outages

• Coordinated machine and chemical trials

• Responsible for achieving production goals

Caraustar Industries–Richmond Paperboard June 1998-Sept 2001

Process Engineer

• Managed quality program as part of production department

• Completed environmental reports for the city and state

• Managed all process chemistries at plant

• Provided technical support at customers in dealing with complaints

• Supervised machine maintenance outages

• Part of weekly and weekend after hours production coverage

• Conducted employment interviews and hiring of hourly work force 1999 and 2000

• Managed Raw material purchasing, inventory levels, trailer inventory, raw material usage,

efficiency, and pricing 2000

Education

B.S. Chemical Engineering North Carolina State University Graduated 1994

B.S Wood and Paper Science Technology North Carolina State University Graduated 1994

Graduate Education in Wood and Paper Science 1995-98

Training

Problem Solving and Decision Making - Kepner Tregoe

Root Cause, Priority, and Problem Prevention Analysis-Application Solutions Group

Principles of Occupational Safety and Health–National Safety Council

Process Improvement for Paper Processes–Qualpro

Supervisor Development Program–National Safety Council

Professional Publication

"Scanning Electron Microscopy Analysis of Fiber Free Toner Agglomeration", J. Craig

Small, R. A. Venditti and, J.A. Heitmann, TAPPI Proceedings of the 1997 Recycling

Symposium, pp. 501-506, 1997.

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