Project Customer Service

FRANK MAIO

** ****** **** - *************, ** ***70 - (C) 646-***-****

abnq7f@r.postjobfree.com

Executive Summary – Senior financial services technology infrastructure, project management professional with 20+

years of experience delivering projects on or ahead of schedule and under budget. Thrive in a deadline oriented,

dynamic environment as part of an accountable team with an ability to maintain clear focus under pressure. Reputation

for building successful project / support teams, motivating staff, and managing teams ranging from five strategic

initiative employees to a domestic branch office staff of 15 and a $10Mm annual technology budget. Consistent record

of accountability and ownership throughout the project life-cycle.

Core Competencies

• •

First Line Help Desk & Problem Management

• Large-Scale Technology •

Customer Service Change Management

• Project Execution

Budget & Cost Control • Remote Management

• Contingency, Security &

• RFI/RFP Development Support/Maintenance

Disaster Preparedness

Professional Experience

BEAR STEARNS /JP Morgan Chase 12/94 to Present

Associate Director

Information Technology Group

Domestic Branch Manager, Directed tactical and strategic initiatives for a staff of 8 to 15 in 9 domestic facilities.

Responsible for the delivery of complex technical initiatives for a Global Fortune 200 Enterprise. Build Information

Systems and It Infrastructure with partners, vendors, and meeting project challenges. Manage large-scale, dynamic

technical projects dealing with challenging resources, schedules and priority environments.

Key Achievements:

• Managed the migration of Williams Power (coal, oil, natural gas generation plants) proprietary

applications into the BearEnergy infrastructure which included relocating the commodities trading desks,

the IT infrastructure and control systems also duplicated all desktop related power plant control

applications located in Tulsa, Oklahoma to Houston, Texas.

• Managed the technology integration of Xspand Inc. to Bear Stearns. The integration entailed the on

boarding of 100 Xspand employees and ensured all corporate security, network infrastructure, and

desktop engineering processes and procedures were adhered to. This included the transfer of

databases and proprietary data to the Bear Stearns data center over the course of one year.

• Managed the Integration and implementation of all IT systems after the acquisition of Delta Power (coal,

oil, natural gas generation plants) which includes eighteen power plants throughout the United States.

Oversaw the review and approval of pricing for technology related acquisitions to ensure compliance

with contractual terms, and competitiveness of prices.

• Handled the complete IT infrastructure build for a new branch office location in Wilmington, DE to

support Custodial Trust Corporation, the banking subsidiary of Bear Stearns.

• BSRM (Bear Stearns Residential Mortgage) - Project managed the new build of a branch office in King

of Prussia, PA. for 200 new employees.

• Negotiated with Services Strategic Partner and provided Rules of Engagement, Operational Procedures

and Implementation guidelines for replacement of NICE Renaissance Systems (Trading Desk Voice

Recording Systems) for New York and New Jersey Bear Stearns locations.

• Analyzed project specifications and requirements to developed budgets and schedules; solicited bids

and awarded vendor contracts; monitored project expenditures to ensure compliance with established

forecasts and timelines.

• Worked with technology operations to ensure proper tracking and reconciliation of all technology assets

for new acquisitions.

• Experienced with full lifecycle Project Management development from Initiating Process, Planning

Process, Executing Process, and Controlling Process to Closing Process, using the NIKU Project

Management System.

Vice President - Information Technology Group

6/98 to 1/02

New York Exchanges & Branch Support

• Managed the installation of Nortel Wan/Cisco Lan which consisted of also rolling out touch screen

desktop workstations connected via fiber cabling to enable direct order flow from Bear Stearns offsite

trading operations.

• Completed installation, maintenance and support of BIST order flow software.

• Responsible for daily management of desktop support technicians who maintained the proper software

patch levels for all traders on the NYSE/AMEX/NYMEX.

• System administrator for AVAYA G3I PBX/Intuity Audix at three branch locations.

BEAR STEARNS

Communications Administrator - Information Technology Group 12/94

to 6/98

Systems Administrator for AVAYA G3I PBX supporting 1500 users.

Infrastructure cabling manager for entire Bear Stearns Whippany, NJ data center.

NetVersant - Consultant to Bear Stearns 12/92 –

12/94

• Responsible for Infrastructure cabling for entire Bear Stearns Whippany, NJ data center on consulting

basis.

PBX Support

QUOTRON, Field Service Engineer 12/85 to

11/92

• Responsible for complete system installation and maintenance of the Quotron Q800 and Q1000 financial

information computers/UNIX based microcomputer, Panasonic Laser, Centronic and Diablo printers and Cluster

and Serial terminals.

• Served as troubleshooter for UNIX hardware and software, and Quotron’s LAN bases systems.

• Working knowledge of Novell LAN’s, DOS, IBM PC’s, and compatibles.

• Experienced in using digital voltmeters, breakout boxes and data scopes.

• Direct interaction with Quotron marketing representatives and technical support staff.

• Provided back up for supervisor in times of absence.

• Supported and serviced users such as Bear Stearns, Paine Webber and Furman Selz.

Education and Professional Training

Intuity Audix – 1996

AVAYA G3 PBX Administration – 1995

Devry Technical Institute 1980 – 1983

PMP certification in progress

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