Shawn Chao
Sacramento
abnq4t@r.postjobfree.com
Objective : An interesting position with a growing company
Summary : Dedicated manager with a strong work ethic and ability to build
lasting
client relationship
Experienced in sales, budget development, staffing, and cost control.
Adept at communicating effectively with customers, vendors and staff.
Exceptional organizational and planning skills; adaptable; enjoy new
challenges.
Education : UNIVERSITY OF CALIFORNIA, Davis
Bachelor of Science in Business Administration
Completed tow and half years toward this undergraduate degree
Sacramento City College Sacramento
Associate of Science, Computer Programming 2002
Jiao Tong University Shanghai, China
Bachelor of Science Degree in Computer 2000
Feng Hua High School Shanghai, China
Diploma 1996
Experience :
Applebee’s Roseville, CA
General Manager May 2007 to June 2009
! Developed marketing campaigns to increase visibility of the
restaurant; analyzed market demographics, defined the target
market, and determined advertising placement.
! Investigated and resolved food/beverage quality and service
complaints, ensuring customer satisfaction and repeat business.
Denny's Galt, CA
General Manager Feb, 2002 to July, 2007
! Successfully managed a family restaurant, increasing sales by 40
percent through quality food, exceptional service, and family value.
! Won several "Best of the Quarter" awards for the category.
! Created new business through community involvement and active
public relations programs.
! Planned and directed staffing, training, and performance evaluations
to develop and control sales and service programs.
! recruited hired,supervised,scheduled, and motivated a staff of up to
80 employees.
Shawn Chao Page 2
! Represented company at trade association meetings to promote
products.
! Prepared budgets and approved budget expenditures.
20/20 Windows Clean Sacramento, CA
Windows cleaner June, 2000 to Dec, 2001
! Cleaned windows, glass partitions, mirrors and other glass surfaces
of building interior and exterior.
! Stood or used ladder for first floor and inside windows as required.
! Set and climbed ladder to reach second and third story windows.
Nissan Shanghai City, China
Sales man Sept, 1998 to Dec,1999
! Completed expense reports, sales reports, and other paperwork.
! Attended sales and trade meetings, and read related publications in
order to obtain information about market conditions, business
trends, and industry developments.
! Identified prospective customers by using business directories,
following leads from existing clients, participating in organizations
and clubs, and attending trade shows and conferences.
Additional Training :
! Work well in a high pressure environment.
! Well-organized and efficient.
! Strong training skills.
! Self-starting, goal-oriented strategist whose confidence,
perseverance and vision promote success.
Languages :
English, Chinese, Japanese
References : Available upon request