Network Engineer

Adis Ramos

*** ******* ***• Yorktown Heights, NY*0598• 914-***-****

abnq35@r.postjobfree.com

Profile

Hold a degree in Electrical Engineering.

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Proficient in Design Process Improvements or Overhaul to increase efficiency and customer satisfaction.

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Network Operations Support and Management providing best business practices.

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Strategic planning in network design, configuration and implementation.

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Areas of Expertise

Network Customer Support • Project development and tracking • LAN/WAN Implementation Management &

Support • Strategic planning, design and implementation of Cisco and Nortel network devices • Team formation

and leadership • Resource allocation • Evaluate and improve technical and operational procedures • Technical

writing • Procedural automation

Professional Experience

NYSE Euronext Brooklyn, NY 2008-Present

Network Engineering & Operations

• Member of the network Incident Management team

• Lead Technical Engineer for SFTI routing, SFTI service delivery and Incident Management.

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• 1 level support for the all NYSE Euronext network environment that include NYSE and Archipelago

Trading, NMS, SFTI, NYSE Technology and Corporate Office.

• Think-like-a-customer mentality

• Network provisioning & analysis of Juniper M20, M40, M320, 960 routers.

• Network provisioning & analysis of Cisco 7200, 6500, 3750, 2800, 3020 “Blade” routers and switches

• Network provisioning & analysis of Nortel BCN/BLN, 8600, 8100, 470, 5510/20 routers and switches.

• Network analysis of both Multicast and Unicast data with the use of Infinistream sniffers; Wireshark.

• Support NYSE Customer Colo-Space as a remote hands to support their on site equipment.

• Analyze customer network device for proper provisioning of multicast and unicast routes.

• Analyse FIXX data in effort to determine cause of reported latency

• Network support with the use of HP Openview and EMC SMARTS software.

• Proficient in Remedy Incident, Problem and Change user interface including reporting.

Montefiore Medical Center Yonkers, NY 2006 to 2008

Manager Network Operations

• Maintain Enterprise monitoring applications HP OpenView NNM and Cisco Wireless Control System

(WCS) used to monitor a 5300 user infrastructure. Create and approve all new network infrastructure

design documents.

• 11 Direct reports.

• Develop process improvements that increase efficiency for the team.

• Develop and maintain team orient staff and perform annual performance reviews and coordinate staff

training to keep abreast on new technologies.

• Research and contract vendors for new software and hardware products. Negotiation of new and

renewal of maintenance and support contracts such as Cisco Smartnet.

• Schedule and allocate resources for projects and produce level of effort documents.

• Develop triage documentation for customer support and escalation.

• Apply and enforce standards for the network environment. Monitor the operation of all network devices

taking corrective action when appropriate and involving the right support organizations according to

problem escalation procedures.

• Ensure the provision of critical up-time in compliance with service level agreements and applications

requirements.

NYSE Euronext Brooklyn, NY 1999-2006

Network Engineering & Operations

• Promoted to Network Operations Manager from Network Engineer.

• Team oriented, excellent verbal and written skills.

• Managed National Market System Enterprise Unicast and Multicast Network.

• W ork with System Development groups with testing adding new trading systems.

• Customer support for all Consolidated Trade, Quote and Options market data.

• Customer data analysis for any sequence number gapping or TCP/IP Unicast latency.

Adis Ramos Page 2

Professional Experience

(Continued)

Analyzed capacity issues due to network capabilities and anomalies quickly in effort for the client to

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resume normal operating status.

Create and maintained documentation (Diagrams, procedural guides, test plans and scripts), Designed,

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configured, implemented and maintained 120 customer LAN/WAN data network, developing all support

documentation.

Approve daily network changes and review customer impact and calculate needed downtime.

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Developed office level and service level agreements. Introduced and maintained change control

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process resulting in resolving Network Operations Help Desk cases within OLA and SLA agreement.

Network Design evaluation and QA to ensure proper implementation

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Network design and configuration of Cisco 7200, 2811, 3750, Nortel BCN, BLN and ASN, 8600, 8100,

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470, 5510, 5520 routers and switches.

W ork with data and voice carriers such as RCN, Cogent, Lightpath, and Verizon in new turnup testing

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and validating Optical Ethernet/MetroE circuits, T-1/T-3, Frame Relay and ISDN circuits.

Configure DSU/CSU. Test data circuits using TBERT test equipment. Installation cabling such as fiber

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Coax, Cat5, and Amphenol cables with proper cable management.

Create PowerPoint presentations on functionality of new networks. Support testing and implementation

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of new network devices before online service.

Troubleshoot network anomalies during the online day. Create and maintain documentation of all

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circuits, network connections, and customer information.

Accomplishments

Increased Network Operations service level performance from 62% to 90% monthly average with

process improvement.

Developed an IT service catalog that offers all of the business services to potential clients to generate

additional revenue.

Designed an on-line resource allocation calendar that identifies daily tasks and duration.

Designed, configured and implemented a 500 user Cisco wireless network infrastructure with a

WLAN monitoring system.

Configured and implemented network hardware upgrades to removed old 10Meg shared hub to a

100MB switched environment.

Configured and implemented 16 remote site WAN network with routing 3750 Cisco switches utilizing

100Meg and 10Meg Optical Ethernet circuits.

Technology Expertise

Hardware: Nortel Routers (BCN, ASN, ANH) and switches (470, 5510 and 5520). Cisco 3750, T-1/T-3/Frame

Relay DSU/CSU, ISDN NT-1 ACE, Liebert UPS, POE

Protocols/Operating systems: W indows NT/ XP; UNIX, IP/TCP-IP, RIP, UDP, IP Multicast, PPP, LACP, MLT, IST,

Spanning Tree, Wireless 802.11a.b.g. SNMP.

Software: MS Word/Excel Power Point; VISIO. Network monitoring applications; HP OpenView, Concord

Network Health, MAZU. Cisco Wireless network monitoring application (WCS). Network/System data analysis

software; Distributed Sniffers and Omnipro Wild Packets Sniffer. Lotus Notes, GroupWise; People Soft time

tracking, Clarity time tracking and Clarity Workbench project tracking.

Education and Professional Development

Bachelor of Science in Electrical Engineering, SUNY Institute of Technology at Utica/Rome

ITIL Foundation training

Advanced business writing and presentations

Processes of change and how to manage change

Coaching and building relationships; Decision and problem solving

Excellence in service, working with upset customers; Time Management

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