Manager Quality Assurance

Michael M. Hunter **** N Benton Ave • Springfield, MO 65802

417-***-**** • abnq2d@r.postjobfree.com

EXECUTIVE PROFILE

Problem solver with over thirty years of business experience. Experience includes consultative

selling, supplier management, customer service, strategic planning, training delivery, training

development, quality consulting, personnel recruiting and process management.

Personal Qualities: High energy, team leader with effective communication skills.

PROFESSIONAL EXPERIENCE

T-MOBILE USA, INC., Springfield, MO March 13, 2006 – December 19, 2008

Leadership Development Manager

Reported to the Senior Manager HR. Responsible for partnering with Call Center leaders to

provide training, coaching, and consulting. Deliver enterprise training as required.

• Facilitator for the T-Mobile Leadership Academy

• Supported the launch of the Springfield, MO Customer Care site.

• Worked on the Leadership Training Plan and delivered training for the Augusta, GA,

Brownsville, TX, Richmond, VA and Charleston, SC sites.

• 3Q 2007 Customer Choice Award and 1Q 2008 Values Leader

MANAGEMENT DEVELOPMENT INSTITUTE, Springfield, MO January 5, 2004 – March 9, 2006

Training & Development Manager

Reported to the Director. Responsible for developing a service outreach program in training and

management development for the business community. Develops on-site training opportunities,

develops curriculum, and coordinates the efforts of instructors. Represents MDI and the College

of Business Administration effectively in the business community by building customer

relationships and partnerships.

• Generated training revenues of $275,000.

• Partnered with the US Army Quality Office to develop nationwide Six Sigma training

program.

• Successfully developed and deployed complex multi-week training programs.

MANAGEMENT RECRUITERS OF SPRINGFIELD, Springfield, MO June 10, 2002 - May 16, 2003

Account Executive, Recruiter

Reported to the Franchise Owner. Responsible for identifying client staffing problems and

providing professional staffing solutions. Networked nationwide with engineering and

construction companies to initiate fee agreements with firm to engage in contingency search for

personnel. Clearly identifying client requirements, locating and qualifying candidates that

exceeded client expectations.

Michael M. Hunter Page 2

PROFESSIONAL EXPERIENCE (Continued)

• Filled position for Vice President of Architectural Services, Whitney, Bailey, Cox, and

Magnani, LLC.

• Filled position for Senior Project Manger, AMEC Earth & Environmental, Inc.

• Filled position for Electrical Engineer, Campbell & Associates.

• Recruited on as many as 20 openings with firms ranging in size from 17 to over 2000 plus

employees.

LOCKWOOD GREENE, Atlanta, GA March 30, 1997-November 9, 2001

Manager, Corporate Quality

Reported to the Director of Quality. Responsible for strategy development and tactical

deployment of corporate quality management system, including standardized project execution

and support systems business practices. Provided operational supervision and technical direction

of Quality Assurance Program covering the company's Engineering, Procurement, and

Construction operations. Advised senior management on the status and adequacy of the quality

program. As the Quality Management representative I was responsible for managing the

preventive and corrective action systems. Directed the formulation of quality assurance policies,

procedures and work instructions.

• Implemented company-wide Business Process Alignment Program to meet customer

requirements and improve business performance.

• Customer interface for quality responsible for satisfying customer expectations. Experienced

working with Westinghouse Savannah River Corporation, Fluor Daniel Fernald (FDF),

Pantex, Los Alamos National Laboratories, and Kaiser-Hill, LLC. In addition worked on

environmental programs and projects in support of Department of Energy (DOE).

• Managed successful implementation of Quality Management System resulting in ISO9001

Certification.

• Implemented and managed internal audit program and the supporting corrective action

program.

AT&T, Atlanta, GA August 1, 1986 - March 28, 1997

Assistant Manager

Reported to Network Manager. Responsible for managing AT&T’s cost of access provided by

the local telephone companies.

• Led and facilitated process improvement team using quality improvement techniques to

process breakthrough resulting in $750,000 annual expense reduction.

• Created supplier certification process using internationally recognized quality standards and

successfully tested the process with a supplier that billed over $900 million annually

• Recovered $500,000 in over billing from audits of over $100 million in annual supplier

billing.

• Represented company position before public utility commissions. Actions resulted in

savings of over $700,000 annually.

AT&T, Kansas City, MO/Atlanta, GA December 15, 1983 - August 1, 1986

Michael M. Hunter Page 3

PROFESSIONAL EXPERIENCE (Continued)

Supervisor Network Planning

Reported to Network Planning Manager. Responsible for planning deployment of new

technology in the AT&T public switched network (PSN). Performed feasibility studies and

economic analysis to optimize digital switching and facility networks.

• Plans resulted in annual company savings of $2.6 million.

• Regional representative on national taskforce for new technology deployment. Estimated

cost of the initiative $500 million.

• Identified opportunity to re-use $15 million capital asset in the public switched network.

SOUTHWESTERN BELL/AT&T, Tulsa, OK January 10, 1982 - December 13, 1983

Account Executive

Reported to Industry Sales Manager. Responsible for sales of voice and data telecommunication

products and services to Primary Metals and Glass clients.

• Sold voice and data network services and premises equipment to clients that included Lone

Star Industries, U.S. Steel, and Georgia-Pacific.

• Exceeded annual sales quota

• Received "certified" Account Executive status.

• Successfully completed the Professional Selling Course at the AT&T National Sales School.

SOUTHWESTERN BELL, Springfield, MO November 15, 1977 - January 8, 1982

Supervisor Network Administration

Reported to Manager Network Administration. Responsible for monitoring hardware and

software components of the Traffic Service Position System that provided operator service for

customers in southwest Missouri.

• Formulated the strategy for deployment of digital technology for toll and assist operator

service functions that reduced the unit cost of the service.

• Implemented operator assisted toll service for "inmate calling" that generated over $400,000

in yearly revenue.

SOUTHWESTERN BELL, Springfield, MO May 28, 1974 - November 13, 1977

Toll and Assistance Operator

Reported to Group Manager. Responsible for completing toll calls and providing local assistance

to customer in the Springfield toll area.

• Elected Union Steward CWA Local 6301.

• Received numerous customer commendations for quality service.

• Completed Southwestern Bell "management assessment."

CREDENTIALS

MBA, Kennesaw State College (University of Georgia System), Marietta, GA

Michael M. Hunter Page 4

PROFESSIONAL EXPERIENCE (Continued)

BBA, Management Kennesaw State College (University of Georgia System), Marietta, GA

Graduate AT&T National Sales School 1982

Certified Auditor ISO 9001

Certified DDI - Facilitator

Certified Zenger-Miller Instructor

College Instructor, Keller Graduate School – Fall 2000

Membership:

American Society for Training & Development 2004 - present

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