Quality Assurance Training
Resume:
Debra Marjorie Songer
Erie, CO 80516
Mobile: 303-***-****
Email: abnq05@r.postjobfree.com
AVAILABILITY Immediate
DESIRED POSITION Dentist in a public health setting such as Military Base, Veterans’ Hospital, Indian
Health Service or Community Dental Clinic
DESIRED LOCATION Florida, Georgia, North or South Carolina
LICENSE Colorado Dental License, DEA
Application of Florida Access License in process
WORK EXPERIENCE
Mountain Dental, Broomfield, Colorado 12/2008 - 6/2009
Dentist
• Performed diagnostic, preventative, restorative, endodontic, periodontic, oral surgery and prosthodontic
procedures as a general dentist using current materials and techniques.
• Supervised 6 staff members.
• 10 years experience as a dentist.
• 30 years removable dental lab experience.
• Organized and efficient with excellent multi-tasking ability.
• Strong diagnostic and treatment planning skills.
• Special interest in oral surgery and removable prosthetics, including bone grafting, implant placement,
implant restoration, and full dentures.
Debra Songer, DDS, PC, Broomfield, Colorado 10/1997 - 12/2008
Dentist, President
• Started this solo practice from scratch in 1997.
• Became a $1M practice by 2007, primarily with PPO fees.
• Created standardization and efficiency through the use of:
Standard Operating Procedures for both front and back office.
Well defined job descriptions and appropriate training.
Template or block scheduling.
Flow charts for the movement of patients, paperwork and tasks throughout the office.
Centralized supply storage with a tag inventory system.
Organization of treatment rooms so that all rooms were stocked identically.
Procedure specific tubs to be brought into room as necessary.
Placement of instruments into procedure specific cassettes.
Tickler file system for recalls and incomplete treatment.
• Managed and/or supervised all aspects of the business:
o Human Resources - Recruited, hired, dismissed employees. Gave Performance Reviews, reprimanded
and supervised employee corrective action. Trained employees for all positions including training of
dental assistants in expanded functions.
Purchasing - Selected vendors. Selected equipment, instruments and materials to be purchased. Set
o
up tag system for maintaining ideal inventory and purchase points.
o Laboratory Relations - Selected dental laboratories. Actively communicated with laboratories to
achieve high clinical and esthetic quality.
o Dental Software - Selected and implemented EagleSoft dental management software. The software
documented patient demographic, financial and insurance information; patient medical history and
alerts, digital radiographs, existing conditions, diagnosed conditions, recommended treatment,
completed treatment, chart notes and recall status; posting services to patient accounts, insurance
claim generation and recording of payments, account statements and recording of payments,
scheduling patients by template (block scheduling). I used the features of this program heavily and
manipulated options to provide excellent access to information for patient care and management use.
o Accounts Payable - supervised payment of vendors, negotiated loans and prepared information for
accountant for tax preparation. Used Quick Books Pro.
Marketing - selected advertising venues and was involved directly in the creation of advertisements.
o
o Regulatory Compliance - set up systems and trained or provided training for staff in CPR, HIPPA, MSDS
and OSHA compliance.
• Oversaw the original leasehold improvement and an expansion.
• Selected all dental equipment to create a productive, safe and pleasant environment for staff and patients.
• Performed diagnostic, preventative, restorative, endodontic, periodontic, oral surgery, and prosthodontic
procedures as a general dentist using current materials and techniques.
• Supervised 9 staff members (2 front office, 3 hygienists, 3 dental assistants, 1 lab tech)
Songer Dental Laboratory, Sunnyvale, CA and Broomfield, CO 8/1979 - 4/2005
Owner, Removable Lab Technician
• Managed business aspects of lab - primarily accounting.
• Performed many technician duties.
NaPro BioTherapeutics, Boulder CO 3/1993 - 7/1994
Quality Assurance Consultant
• Company developed procedure to purify Taxol from yew bark.
• Audited manufacturing and quality departments.
• Audited samples obtained from animal testing.
• Assisted in the improvement of manufacturing process through chemical analysis.
• Assisted in preparing forms for documentation of patient treatment with newly developed drug.
• Analyzed and wrote reports on raw analytical data.
REEADS Medical Products, Westminster, CO 8/1991 - 3/1993
Quality Assurance and Regulatory Affairs Manager
• Company made test kits to be used in clinical laboratories for the determination of auto-antibodies in
patients with autoimmune diseases.
• Supervised, audited and assured company-wide compliance to regulatory requirement of FDA.
• Supervised testing of incoming material, in-process and final product.
• Had signature authority to release product lots for sale.
• Wrote Standard Operating Procedures.
• Secured approval from FDA to market new products.
Geneva Pharmaceuticals, Broomfield, CO 10/1989 - 8/1991
Compliance Supervisor
• Geneva manufactured generic pharmaceuticals.
• Supervised, audited and assured company-wide compliance to regulatory requirements of FDA and DEA.
• Investigated internal non-compliance, product failure and customer complaints.
• Performed complete company audit and assisted with corrective action of approximately 800 individual
problems prior to submittal of product for FDA approval. Later served as liaison to FDA investigators during 3
month pre-approval audit. Product was approval with one minor comment from FDA.
• Served as company liaison during DEA audit.
• Coordinated company training program.
Becton Dickinson Immunocytometry Systems, Mountain View, CA 10/1987 - 10/1989
Quality Assurance Specialist
• Company made equipment and reagents to identify and isolate specific cells in blood for further testing.
• Assigned to engineering side of QA department. Investigated and secured corrective action on internal
violations of procedure, product failure and customer complaints.
• Represented QA in Material Review Board.
• Obtained general knowledge of materials, electronics, optics, fluidics, lasers, and software production.
Syntex Pharmaceuticals, Palo Alto, CA 5/1985 - 10/1987
QA/QC Chemist
• 1st position - QC Chemist for dipstick test for therapeutic drug levels in blood. Responsible for stability
testing but assisted with accuracy, precision and specificity testing. Maintained MSDS library.
• 2nd position - QC Chemist within another group. Performed QC testing of clinical laboratory tests for
therapeutic drugs and drugs of abuse.
• 3rd position - Analytical Research Chemist for newly developed drugs. Developed and performed HPLC tests
to analyze samples from mutagenicity and animal testing.
EDUCATION
University of Colorado, School of Dentistry, Denver, CO
Professional - 5/1997
Major: Doctor of Dental Surgery
Honors: cum laude
San Jose State University, San Jose, CA
Worked towards a Master’s Degree – 1989
Major: Quality Assurance
Completed 3 classes
San Jose State University, San Jose, CA
Bachelor's Degree - 12/1980
Major: Chemistry and Microbiology
Graduated with Distinction
University of California, Davis, Davis, CA
Worked towards Bachelor’s degree - 9/1974 - 12/1977
160 Trimester Hours
Major: Biochemistry
JOB RELATED TRAINING
• 2009 CE
o 5/27/2009 - BLS for Healthcare Providers (CPR & AED)
o Seattle Study Club (Denver) Comprehensive Treatment Planning(15.5 hrs)
o Esthetic-Functionally Stable Complete Dentures & Implant Prosthesis (7 hrs)
o Endodontic Success - DENTSPLY Tulsa (7 hrs)
o Rocky Mountain Dental Convention
Anterior Direct and Indirect Veneers (3 hrs)
Management of Head and Neck Cancer (1 hr)
Non-Specific Oral Pain (1 hr)
Bisphosphonate-related Osteonecrosis of the Jaw (1hr)
Compromised Tooth: Extraction vs.. Root Canal Therapy (3 hr)
Cracked Teeth: Diagnostic Clues (1 hr)
Critical Factors in Restoring Endodontically Treated Teeth (1 hr)
Immediate or Delayed Implant Placement in Max Anterior (1 hr)
• 2008 CE
Implant Realities - Straumann (6 hrs)
Implant Abutment Selection (7 hrs)
Locator Attachments - Straumann (2 hrs)
Seattle Study Club (Denver) Comprehensive Treatment Planning(24.5 hrs)
• Other Significant CE
2007 BNICE-WMD Clinical Care Course (5.25 hrs)
2007 Implant Placement - Nobel BioCare (Hands-on)
2007 Bone Grafting - DENTSPLY Tulsa (Live Demo) (6 hrs)
2006-2007 Implant Training Program – 3i (35 hrs)
2005 Surgical Implant Course - Zimmer (Live Demo) (12 hrs)
2005 Connective Tissue Graft (Hands-on) (7hr)
2005 Crown Lengthening Skills (Hands-on) (7 hrs)
2005 Functional Occlusion - John Kois (27 hrs)
AFFILIATIONS
American Dental Association Member
Colorado Dental Association Member
Metropolitan Denver Dental Society Member
5280 Study Club, Affiliate of Seattle Study Club Founding Member
Debra Marjorie Songer
900 Quintana Lane
Erie, CO 80516
Mobile: 303-***-****
Email: abnq05@r.postjobfree.com
To Whom It May Concern:
My name is Debra Songer. I am 53 years old and have been practicing dentistry for 12 years.
During this time I owned my own practice, which I sold to a dental corporation in December. I
worked for them for 6 months during the transition which ended in June, 2009.
My husband and I will be relocating to the south-east soon to be near family. I would be
available for employment immediately.
I have essentially had two careers, one in corporate environments where I was fortunate to see
the inner workings of almost all departments of manufacturing and research facilities as a QA
auditor. I was also very involved in uncovering problems and applying a root cause analysis to
determine what went wrong, how to resolve the immediate problem and how to apply corrective
action so that the problem would not reoccur. I wrote hundreds of Standard Operating
Procedures during this time. My Quality Assurance background also served me well in my
second career as a dentist. I had observed the value in standardization of equipment and
material, in written procedures and in training. I was also very good in both careers at utilizing
computerized reports and programs like Quick Books and Excel to analyze data.
At this time in my life, I would like to work in a public health setting. I have always been
passionate about supporting the military and have never had an outlet to do that. Recently, I
worked for two days at Buckley Field in Colorado providing dental treatment to soldiers returning
from Iraq. That was an extremely rewarding experience. Because I feel strongly about wanting
to give back to active military troops, working on a base would be my first choice of
employment. I have well rounded skills and would be comfortable with the duties of a treating
dentist and/or in a supervisory/mentoring situation.
My dental philosophy is to treat every patient with compassion and dignity. I believe that treating
disease is the first priority for patients and that there can be more than one solution to restoring
form and function. Being open minded, opened my practice to many patients who were given
the brush off in “high end” practices. While I did a substantial amount of crown, bridge and
cosmetic dentistry, I also did far more immediate dentures than the average dentist because
they were affordable and pragmatic for many patients. I also increased multifold the amount of
implant dentistry that I did in my practice in the last few years, both in placing and restoring
implants. Although, I have not done many amalgams in recent years due to patient preference,
I do believe that they have a place in dentistry. That was all that I placed when I worked at
Buckley Field and clearly saw the usefulness of amalgam in the military population.
Thank you for considering me for this position. I look forward to hearing from you.
Sincerely,
Debra Songer, DDS
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