Project Manager Customer Service

JAMES H. MANN, III

**** *. ******* **.

abnpwl@r.postjobfree.com

St. Augustine, FL 32092 Cell 904-***-****

G LOBAL I NF ORMATI ON T ECHNOLOGY E XECUTIVE

An award winning Global Information Technology Executive (Vice President/Chief Information Officer) successful in

designing and optimizing technologies to drive business performance through a balance of technology knowledge,

business acumen, user training, change management and leadership abilities. Outstanding with strategic planning,

organizational development, team building, staff motivation and decision making skills. My broad-based industry

experience includes – government/banking, healthcare, utilities, wholesale distribution/transportation, food distribution

and manufacturing. Managed large staffs and budgets in technology environments ranging from mainframe, midrange

and UNIX to LAN/WAN/VPN, PC, and Internet-based.

Competencies

Strategic Planning Development and Execution ● Contract Negotiation ● Vendors, Contractors and Consultants

Evaluation and Management ● Management of Entire Information Technology Operations ● Excellent Interpersonal

and Communications Skills ● Service Level Agreements (SLA) Administration ● Demonstrated Leadership Ability in

the Development and Motivation of Professional IT Staff ● B2C/B2B ecommerce Development ● Establish Multiple

Project and Change Management Priorities ● IT Policies and Procedures Development and Management ●Forecasting,

Budgeting and Financial Control ●Cost Efficiency/Reduction/Avoidance ● Facilities and Disaster Planning

Management ●

Employment History

Irishmann Enterprises, Inc. 2007 – 2009

A locally based $300K business-to-business franchise (AlphaGraphics) that provided customized full-service marketing,

direct mailing, printing, design and visual communications services

OWNER

Managed the administration, planning and coordination of all sales and operation activities for a staff of 6 employees.

Managed sales staff by establishing sales goals and tracking monthly performance

Coordinated design services and provided support to customer service to assure all accounts/customers objectives

were met

Established daily production priorities for work in process, sublet and direct mail activities

Had complete P&L and budgeting responsibility

The HAVI Group LP, Lisle, IL 1999 – 2006

A privately-held $8 billion supplier to McDonalds and Starbucks for distribution services, supply chain management

and product manufacturing with operations in the US, Europe and Asia

VICE PRESIDENT & CIO - HAVI FOODSERVICE WORLDWIDE

Responsible for creating and implementing the strategic Information Technology initiatives of the $1.2 billion business

unit for US and Asian operations. Authorized all technology expenditures, budgets and staff to maintain, support and

implement IT objectives in a cost-effective manner that meets the company’s goals and objectives and contributes to

the total P&L. Reported to CEO and a voting member of the Board of Managers and Steering Committee that oversees

a jointly owned technology corporation that supports McDonalds US distributors. Managed a global IT organization

staff split between the US and Asia. Coordinated global technology initiatives between both the European and the

US/Asian business units.

Achievements and Benefits:

Headed the transition, implementation and deployment of an $8 million project to migrate from in -house

developed legacy applications to a new technology platform and complete ERP system (J D Edwards/Oracle) with

the use of both internal staff and a third party vendor

Directed the transformation from single stand alone business units based technologies to a global network for all

voice, data, telecom and video between all US and Asian business units

Designed and instituted a full disaster recovery plan for a mainframe, PC, LAN and WAN based data center

assuring high availability (24/7) of all systems

JAMES H. MANN, III – PAGE 2

Managed a multi-national IT support and development team to allowed for seamless daily support for all IT

systems for all business units in the US and Asia. Overall IT cost were reduced by 68 % when compared to a US

only based department

Pioneered and coordinated the development and conversion to internet based (B2B ecommerce) supply chain

systems for restaurant order submittal, eliminating a labor intense, paper based system and allowing the managers

to submit orders later in the day or week when more was known about product movement and promotions

Led the selection and installation of a manufacturing system to track product ingredients, process times and labor

for the food manufacturing business unit. This system allowed management to determine the manufacturing cost

and profit margin for each product by comparing the standards for raw materials and labor to actual usage

Assembled and managed a matrix team that consisted of internal user, customers and IT staff to develop an

application for McDonalds US distribution that forecasted daily product requirements and transmitted these

requirements to the vendors as just-in-time (JIT) purchase orders. This reduced daily inventories in each

distribution center by 18%, allowing fresher product to be delivered to the restaurants and increasing cash flow

Analyzed the technologies for an acquisition of a multi - million dollar distribution company and managed the

migration of all the systems to meet the corporate standards once acquired

Negotiated a software agreement with J D Edwards to allow all of The HAVI Group LP global business units to

implement their Enterprise Resource Planning (ERP) system. This standardized the main support application for

product distribution globally and resulted in a $9M savings to The HAVI Group LP

Created a capital expenditures application to establish, authorize and track capital project progress and cost. This

application reduced the authorization time to a seven day from the prior 30 plus days in the paper process.

Additionally, it allowed management to receive early warnings whe n projects were starting to not meet their time

lines or exceed the authorized funding amounts.

Lawson Products, Inc., Des Plaines, IL 1995 – 1999

A $500 Million publicly traded international distributor of 45,000 maintenance, chemical and welding supplies with 4

companies and 6 distribution centers to service 1,675 sales agents and 250,000 customers.

VICE PRESIDENT & CIO

Recruited by the CEO to shape the direction of future Information Technology and Graphic Arts strategies and

investments. Responsible for daily management of the support staffs, reviewing and a uthorizing all projects,

investments and expenses for both IT and Graphic Arts. Collaborated with internal department mangers, sales agents

and clients to assure IT and Graphic Arts met their strategic requirements. Reported to CEO/Chairman of the Board.

Managed IT and Graphic Arts departments with $1 8 million plus annual budget.

Achievements and Benefits:

Developed and supported PC-based field sales force automation application with order entry process including

barcode scanning, customer tracking, order transmission and order status. Reduced customer service department

staff 70%, recouping investment within 2 years

Spearheaded 2-year, $1.4 million project to create an innovative PC-based multimedia catalog application, allowing

access to full product line with video demonstrations, voice information and material safety data sheets in several

languages. Coordinated efforts of internal graphic arts staff (images), IT team (data) and third party developer

(transaction process) to develop this product that made Lawson a leader in the market and became the foundation

for the B2C ecommerce website and additional electronic product line catalogs

Managed the deployed of a corporate-wide LAN/WAN system with centralized access to standard PC-based

applications, e-mail, corporate databases and legacy systems

Introduced central processing of customer orders and elimina ted small data centers within each distribution center.

Successfully implemented customer satisfaction/quality assurance program and Help Desk strategy for

internal/external support

Captured savings of over $1 million in annual printing costs with the development of field support applications

streamlining customer service and printing operations

Won First Place Awards at Microsoft’s Window World Open for the development of strategic business

applications. Employee Information Access Systems (1997) and Remote Worker Support Systems (1996)

Mann Consulting, Inc., Bradenton, FL 1986 – 1995

Information systems consulting firm specializing in mainframe financial applications consulting for Fortune 1000

companies, federal/local governments and the healthcare sector. $300,000 - $500,000 in annual sales contracts.

JAMES H. MANN, III – PAGE 3

Owner

Founded consulting firm to support the migration, implementation and user training of Walker financial applications,

later expanding to broader base of IT consulting assignments. Analyzed client requirements to determine appropri ate

applications configuration. Led overall project management, serving as main contact between contracte d businesses

and support staff

Major Projects

Project manager for the development and deployment of financial applications for Georgetown University

Hospital

Coordinated the efforts of the internal IT team and a Big Six accounting firm to implement a fully integrated

financial system for Good Samaritan Hospital of Los Angeles

Supported payroll conversion and design/installation of Accounts Payable, General Ledger, Accounts

Receivable and Credit Management systems for Lawson Products, Inc

Consulted with Jacksonville Electrical Authority (JEA) on the conversion from legacy applications to an

integrated solution for the financial, procurement and materials management areas.

Project manager for the design, installation and training of Accounts Payable and Purchasing systems for

Wayne State University

Managed the design, training and nationwide rollout of Accounts Payable and General Ledger system for the

Resolution Trust Company (RTC)

Project team leader for the installation and user training of Accounts Payable and Purchasing systems for the

Federal Deposit Insurance Corporation (FDIC)

Consulted on purchasing system modifications for Chicago Housing Authority

Walker Interactive Systems, San Francisco, CA 1985 – 1986

Information systems software development company specializing in main frame based financial applications.

Trainer/Pre-Sales Presentation/ Account Executive

Designed and developed client user manuals and training materials for education of Accounts Payable,

Purchasing, Materials Management and Foundation Elements applications.

Trained client’s users on the processes and integration of Accounts Payable, Purchasing, Materials Management

and Foundation Elements applications.

Create and presented customer focused presentations for prospective clients.

Coordinated internal application and technical support resources for existing clients.

Addressed client’s inquiries as a Subject Matter Expert (SME) for user issues.

Peoples Gas System, Tampa, FL 1980 – 1985

State wide provider of natural and LP gas for Florida.

Purchasing Agent

Lead the conversion from legacy applications to Walker Interactive Systems’ Accounts Payable, Purchasing,

Materials Management applications.

Provided purchasing support to the gas distribution centers in the state.

Negotiated annual contacts with vendors.

E DUCATION

U NIV E R SITY O F D E V O NSH IR E, B A C HE LO R O F B U SINE SS A DM INISTR A TIO N

U NIV E R SITY O F M A R YL A ND

G O L F C OA ST C OMM U NITY

M A NA TE E C OMM U NITY CO L L E GE

U NIV E R SITY O F S O U TH F LO R IDA

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