Customer Service Human Resources
Resume:
*** ****** ***** • Huntsville, AL 35811 • ***********@*******.*** • 205-***-**** cell
EMPLOYMENT OBJECTIVE
To obtain a responsible position with a company where my experience and accomplishments and
proficiency will allow me the opportunity for growth.
SPECIAL KNOWLEDGE
Human Resources and Benefits Administration – Open Enrollment, Interviewing, Selection and Hiring,
New Hire Orientation, On-the-Job Training, Attendance Tracking, Policies and Procedures, Employee
Relations, Customer Service, Job Bidding, Test Administration and Validation, Overtime Processing and
Posting, MS Word, MS Excel, MS PowerPoint, MS Access, SAP, Nextrak, Application Launcher,
COBRA, Unemployment, Payroll Taxes, User Terminations, Outlook
EDUCATIONAL BACKGROUND
MBA, Human Resources Management, Strayer University On-line – September 2008
BA, Business Administration, Stillman College, Tuscaloosa, AL – May 2001
PROFESSIONAL EXPERIENCE
CONTINENTAL CORPORATION (THROUGH) YOH COMPANY Huntsville, Alabama 2008-
Present
Human Resources Generalist
Process immigration paperwork.
Update the Human Resources webpage on the intranet.
Process employee goals.
Maintain files of active and inactive employees.
Process expense report.
Monitor salary discrepancies of employees during the system migration from PeopleSoft to SAP.
Enter disciplines in Application Launcher.
Process unemployment claims.
Assist payroll department in calculating employee payroll taxes and PTO and Sub Pay.
Assist the IT department with user account terminations.
MERCEDES BENZ US INTERNATIONAL (THROUGH) KELLY SERVICES Vance, Alabama, 2005 to 2008
Inventory Control Analyst
Reconciled actual part identification to part label or bar code.
Performed count of parts or containers and reconciled count to system.
Performed investigations into the causes of record errors.
Suggested and assisted in the implementation of corrective actions to errors.
Generated reports summarizing and detailing scrap and cycle loss.
Trained temporary and direct employees in SAP Excel and Access.
Tempie Yates Page 2 of 2
204 Finton Court • Huntsville, AL 35811 • ***********@*******.*** • 205-***-**** cell
PROFESSIONAL EXPERIENCE (continued)
THE PITTSBURG AND MIDWAY COAL MINING COMPANY (THROUGH) KELLY SERVICES Berry, Alabama, 2004
to 2005
Human Resources Associate
Processed and posted weekend overtime schedule.
Processed and posted job bidding and job awards.
Administered and proctored the Mechanical Aptitude Test.
Maintained employee records.
Updated employee personal information, job class and pay grades.
Processed employee benefits: medical, dental, life insurance, 401k, union dues, sick and death fund.
Performed post interview follow up phone calls and rendered verbal job offers.
Maintained employee personal, medical, grievance, black lung and worker’s compensation files.
Processed, maintained and updated employee sick and accident payroll.
WASTE MANAGEMENT Smyrna, Georgia, 2003 to 2004
Customer Service Representative
Provided high levels of customer service to ensure complete customer satisfaction.
Worked with customers to supply information and address issues, and communicated customer status
to management.
Performed follow up phone calls with customers to ensure satisfaction with work performed.
PRODUCT ACTION Tuscaloosa, Alabama, 2002 to 2003
Human Resources Office Administrator
Performed Human Resource functions, including tracking employee occurrence system and managing
employee insurance benefits. Operated Microsoft applications to perform data verification and
develop accurate reports.
Provided training for personnel on daily operations, project setup, and project implementation.
Routinely stood in for manager during times of absence.
Provided instrumental contributions towards implementation of continuous improvement plan,
organizational procedures, operational reports, and training matrix.
Performed and balanced multiple priorities simultaneously while ensuring efficient and accurate
completion.
Developed work instructions for projects and scheduled inspectors on various projects.
References are available and will be furnished upon request
Willing to relocate
Contact this candidate