Customer Service Quality Assurance

William Lobl

**** *. ******** **

Springfield OH, 45504

Cell: 937-***-****

Home: 937-***-****

abnpu5@r.postjobfree.com

Objective:

Seeking career opportunity with your organization that will use my technical expertise, professional training,

and leadership skills to draw upon my experience in Documentation Management, Test and Evaluation, and

Quality Assurance.

Education:

Sinclair Community College, Dayton OH, Current

Associates of Applied Science – Operations Technology

Embry-Riddle Aeronautical University, Daytona Beach FL, 2007

Bachelor of Science - Professional Aeronautics with a double minor in Aviation Safety and Management

Community College of the Air Force, Maxwell-Gunter AFB AL, 1999

Associates Applied Science - Space Operations Technology

Qualifications:

• Familiar with Lotus Notes

• Familiar with computer security measures

• Familiar with all phases of maintenance support and management

• Excellent analytical and problem solving skills with quality-minded attention to work and process

• High literacy in structured authoring (SGML, XML) environment (bookplan structure; ATA task

numbering; typical DTDs/schema, elements and attributes)

• Experienced producing electronic technical data

• Experienced writing or using system-level aircraft maintenance pubs such as Aircraft Maintenance

Manual, Aircraft Integrated Parts Catalog, System Schematic Manual, and Fault Isolation Manual as

well as Component Maintenance Manuals

• Simplified Technical English (ASD/AECMA version) writing experience

Security Clearance

• Active Secret

Experience:

Technical Writer II

O’Neil & Associates, Miamisburg OH, 2/2008-4/2009

• Authored interior component technical removal and installation manuals to meet customer

requirements for the Dassault Falcon Jet aircraft

• Authored technical removal and installation maintenance manuals in support of the U.S. Army Armored

Security Vehicle

• Relied heavily on engineering drawings, customer specifications, and source data to create tailored

documentation solely for the customer

• Organized and analyzed information obtained from engineering drawings, customer specifications,

schematics, and interviews

Contractor

Volt Workforce Solutions, Cincinnati, OH, 9/2007-2/2008

• Goodrich Aircraft Wheels and Brakes, Troy, OH

o Verified warehouse inventory for accurate SAP data entry; increased accuracy of inventory

location for streamlined wheel construction and on time delivery to customers

• Raytheon, Beavercreek, OH

o Assisted in coordinating administrative and/or clerical support for various departmental functions

such as, word-processing, photocopying, faxing, report generation, and filing. Ensured that

departmental activities were performed in a timely manner

o Coordinated incoming and outgoing department correspondence; assembled, addressed and

mailed same; distributed incoming mail to appropriate personnel. Answered incoming calls and

responded to routine inquiries. Served as a general receptionist.

o Assisted in coordinating travel and/or other work related commitments for staff members. Reserved

accommodations as appropriate. Registered personnel for conferences and classes.

o Assisted with research as necessary. Assisted in performing administrative responsibilities, such

as entering information into databases, producing simple statistical reports, and presentations

o Assisted in compiling materials for presentations and meeting and distributes documents for staff,

clients, and vendors

o Assisted in maintaining a schedule of appointments and events for office employees by using

electronic schedulers, hourly and date calendars, and internal/external information

o Assisted in establishing and maintaining filing systems for the storage and retrieval of routine

internal/external correspondence, records, reports, and documents

o Processed correspondence from written, printed, or dictated sources, to include letters,

memoranda, records, forms, and reports; Assisted in the preparation of reports, proposals and

other deliverables as requested by management.

Air Force Technical Advisor

123rd Air Control Squadron, Cincinnati, OH, 11/2004-6/2007

• Facilitated and coordinated attendance for Air Force advisors at Air Mobility Command’s Inspector

General (IG) inspector training course

• Developed and implemented monthly proficiency tests for seven specific qualifications and electronic

test database for maintaining trend analysis patterns

Supervisor Compliance Analyst

Joint Interagency Task Force-South (JIATF-S), Key West, FL, 2/1997-11/2004

• Edited and identified changes necessary for the organization’s Standard Operating Procedures in the

course of system upgrades and relocation into an updated and modern facility.

• Drafted initial organizational instructions, policies, checklists, and procedures in support of Operation

Enduring Freedom (OEF)

• Authored and presented daily intelligence report summary to 150 member organization. Selected by

operations director to provide employees with intelligence reports directly impacting drug interdiction

operations in South America

• Amended formal procedural guidance and operational procedures, quality controlled checklists and

developed briefing slides for key decision makers

• Reviewed and streamlined operations directorate operating instructions into a comprehensive planning

document that improved effectiveness 100% while simultaneously reducing duplication of efforts 50%

Skills:

Computer/Software/Technology

• Proficient with Arbortext Epic Editor using XML and SGML

• Extensive knowledge of Microsoft Office Suite including Word, Excel, PowerPoint, and Outlook

• 20 years of experience working with Government computer and electronic systems

Leadership/Supervisory/Mentor

• Interacts with diverse employee population

• Superior people-management and development skills

• Successfully works as a team member and highly responsive to changing needs in a dynamic

arena

• 20 years of experience mentoring and providing guidance and training to new team members

Communication

• Excellent written communication skills

• Strong ability to communicate thoughts to senior-level personnel

• Adapts and provides customer service in an ever changing environment

Contact this candidate