MARY HARRIS

**** **** **** **, **** Mill, South Carolina 29715

Home Phone: 803-***-**** Email: abnptd@r.postjobfree.com

Quality Engineer/ Manager

PERSONAL/PROFESSIONAL ATTRIBUTES

Internal Auditor for 17 years, ISO Deputy and Lead Auditor for 7 years with a high volume manufacturer,

led 1200 employee team in an ISO conversion. Established, developed and monitored processes to ensure

effective implementation, maintenance and conformance to ISO, corporate, safety, regulatory and customer

requirements. Implemented supplier quality program for subcontracted companies; established and

implemented quality program into an organization without one upon my arrival thereby enabling

strengthened marketing and more effective global competition, both in quality and price.

PROFESSIONAL EXPERIENCE

Quality Assurance Manager - IMS, Inc. Jul 2008-Jan 2009

Planned, coordinated & directed quality control program, met applicable requirements

Developed & analyzed statistical data; Identified & coordinated corrective/preventive action plan

Formulated & maintained quality control objectives based on key performance indices

Developed process improvement plans via LEAN and Six Sigma methodologies;

o Monitored plan implementation to ensure desired improvement.

Directed inspection and testing worker to ensure continuous control over materials, facilities &

products

Planned, promoted & organized product quality training activities

Investigated & addressed customer complaints; determined root causes and appropriate corrective

actions.

Reported plant performance to staff and organization verbally and via charts displayed throughout

the facility.

ISO 9001:2000 lead auditor, and management representative.

Established and coordinated APQP & PPAP processes

Conducted Internal and Supplier Audits

Management Representative and liaison for organization during 3rd Party audits and Registrar

Maintained safe and total quality work environment

Sr. Quality Engineer/Supplier Quality Engineer - Diebold, Inc. Feb 2007-Jul 2008

Oversaw applicable corporate and plant policies and procedures compliance

Established Quality Alerts and visual workmanship standards

Used LEAN and Six Sigma initiatives for quality improvements

Conducted CAPA investigations for root cause analysis and determined a resolution plan

Ensured ISO 9001:2000 Quality Management System effectively maintained and operated

Ensured ISO, UL, CSA or other regulatory and safety requirements compliance

Plant representative for coordinating supplier-quality problem resolution

Organization Liaison for 3rd Party audits

Monitored internal & supplier performance via monthly quality scorecard tracking

Ensured customer returns/complaints addressed appropriately and timely

MARY HARRIS 803-***-**** abnptd@r.postjobfree.com

Organized /led Management Reviews to assess QMS effectiveness & communicate improvement

opportunities

Management Representative

Established PFMEA & control plans for key assembly processes

Managed MRB & coordinated plant efforts to ensure quality objective achievement

Developed/implemented innovative ideas to reduce internal scrap.

Developed work instructions for the manufacturing areas as needed

Audited processes for total compliance, and corrective & preventive actions

Supported new product development

Coordinated measures to ensure PPAPs were obtained from suppliers prior to product

implementation.

Managed Internal and layer audits

Sigma Yellow Belt trainer

Designated lead auditor for conducting corporate and supplier audits

Provided leadership & coaching to direct reports and other departments for supplier and internal

quality

Quality Manager - Encompass Machines, Inc. Oct 2005-Jan 2007

Developed & implemented ISO 9001:2000 QMS, ensured effectively maintained throughout

organization

Established plant quality goals and objectives.

Coordinated countermeasures for corrective and preventive actions (internally and externally).

Developed quality policies and operating procedures for key manufacturing processes

Developed, implemented & oversaw processes for applicable regulatory & requirement compliance

Organization Liaison during 3rd Party audits

Developed Supplier-Quality program to ensure strict compliance to drawing and material

specifications

Coordinated supplier-quality problem resolution;

o Ensured supplier ability to meet customer requirements determined prior to order

commitment.

Established corrective action and nonconformance procedures for both outsourced and in-house

products.

Collected & analyzed quality data and communicated performance and improvement needs

Promoted safe and total quality work environment

Sr. Quality Engineer/ISO Deputy - Duracell USA, Inc. Jul 1977-Dec 2004

Supervised and coordinated work activities of quality personnel

Implemented SPC InfinityQS computer system process control

Developed, implemented, maintained & controlled QMS policies, plans, process & operating

procedures.

Determined measurement methods for component & product dimensional/visual inspection of

processes.

Trained personnel on QMS processes, policies, SPC, process capability & controls, ISO,

inspection/test gauging techniques and requirements throughout organization

Organized, led, & conducted internal/external audits of QMS to ensure requirement compliance

Addressed product failures & applied corrective and preventive actions via A3/8D CAPA plan

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MARY HARRIS 803-***-**** abnptd@r.postjobfree.com

Liaison for customer returns/complaints and formally evaluating product failures.

Organization Liaison during 3rd Party audits with Registrar

Collected/analyzed statistical data & identified improvement opportunities

Tracked KPI via Pareto analysis by PPM, rate

Provided quality support for new product developments

Implemented process control plans for new and existing processes

Led quality department for Business resumption.

Production Supervisor - Duracell USA, Inc. - 1986-1997

Planned and scheduled production

Maintained equipment inventory

Trained production and leadership associates on processes

Supervised a team of as many as 40

Coordinated and scheduled employee work activities

Troubleshot equipment related problems

Conducted annual performance reviews and provided performance feedback

Conducted Departmental Safety, JSA, and MSDS training and reviews

Interviewed prospective new hire candidates

Ensured departmental goals & objectives were achieved & product quality met specifications

Supported Lean manufacturing continuous improvement initiatives in work area

Conducted ISO Internal Audits for process and departmental compliance

Promoted a safe and total quality work environment.

Quality Control Inspector/Auditor Duracell USA, Inc. - 1980-1986

Ensured all processes and equipment met specification requirements

Analyzed raw materials in the chemical laboratory

Performed capability studies and statistical analysis on machinery and methods within the plant

Calibrated all gages and equipment

Assisted supervision in quality related decisions

Created charts and graphs for management review

Assembly Operator - Duracell USA, Inc. – 1977-1980

Operated equipment and assured optimum quality product.

EDUCATION

1990-1992 BA, University of South Carolina

Applied Professional Sciences, (cum laude 3.749 GPA)

1988-1989 AS, York Technical College

Industrial Management, (Honor Graduate – 3.69 GPA)

1986-1988 AS, York Technical College

Industrial Engineering, (Honor Graduate – 3.65 GPA)

TRAINING and CERTIFICATES

ISO 9001:2000 Lead Auditor Training (Cert. #01-1-0210 A-3)

Green Belt Six Sigma Training

Leadership Development Training

Certified Quality Engineer Training

Lean Manufacturing Rapid Improvement Team Leader

Diversity Training

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MARY HARRIS 803-***-**** abnptd@r.postjobfree.com

Leading Change Management

Root Cause Analysis Training

Cause, Effect and Analysis Training

Leadership: Inspiring Commitment and Collaboration

AWARDS and ACHIEVEMENTS

Science Award for Outstanding Merit

American Institute of Industrial Engineers Award from the Southern Piedmont Chapter

Scholastic All-American Award from the United States Achievement Academy

National Collegiate Engineers Award for Outstanding Merit

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