Project Quality Assurance

KATHERINE HULL

*****@********.**.***

Professional Summary

Ms. Hull is a Senior Business Analyst and Project Coordinator with over fifteen (15)

years of professional experience. She has an extensive background gathering

requirements, defining use cases and acting as a key liaison between business and

technical users. Her experience includes a strong understanding of analysis, assisting

with custom design, implementation and client support of all phases of new/existing

business applications for web-based, client server, and mainframe environments.

Additional areas of expertise include business process improvement, staff training and

technical documentation, as well as quality assurance and change management

coordination. Industry experience includes the government, banking, and insurance

financial services products. Kathy has excellent oral, written and interpersonal

communication skills.

Experience

Information Control Corporation (ICC) 2007 – 3/09

Senior Business Analyst

Client Assignment: Ohio Dept. of Development OCEAN Project

Worked with a team to compile a summary analysis document for the OCEAN Project.

• Identified key stakeholders, subject matter experts, system users and customers

for requirements gathering.

• Gathered business process requirements via interviews, survey questionnaires and

JAD sessions.

• Captured current state workflows and performed analysis to identify redundant, as

well as inefficient processes.

• Documented detailed business requirements and recommendations for state,

federal and local grant administered community assistance program models.

• Presented finalized document to executive team for RFP format for the OCEAN

design, build and test phases.

Client Assignment: ARC Information Management CTS Project

• Worked on gathering requirements and defining business process

problems/opportunities for business efficiency solutions.

• Developed use case documents for business processes for workshops, living skills

centers, and employment services.

• Assisted with development of test scripts, process workflow diagrams and

business functional testing.

Consulting Company 2000-2007

Senior Business Analyst

Hull/Page 2

• Served as a Business Analyst and Team lead for numerous Public Sector

Retirement projects for the State of Ohio, Michigan, New Mexico, Rhode Island

and Indiana, as well as Health & Human Services e-TEAMS and CCMS

applications support. Responsibilities consisted of the following:

• E-TEAMS Client Support Manager for contract coordination, systems

upgrades, and managing/tracking system administration requests.

• Gathered requirements of the Public Sector client’s current system and

business functionality.

Conducted shadowing, interviewing and time metrics gathering sessions

•

with end users.

Performed Gap Analysis, identify problems/opportunities and recommend

•

business efficiency solutions.

• Developed test scripts, process workflow diagrams and perform User

Interface (UI) business functional testing.

• Executed test scripts, drafted problem incident reports or defect requests

and managed the resolution of fixes for quality assurance.

Trained Project Managers, Team Leads, and Team Members on the Project

Management Budget process.

Coordinated the development of the PMO Budget Procedures Manual for a

client project.

Developed system test plan for office automation for client software

•

upgrade project.

On-site/off-site client support for analysis and resolutions of production

•

issues.

Consulting Company 1997 – 2000

Project Coordinator / Senior Consultant

Client Assignment: School Employees Retirement System (SERS) – MIS Management

Team

• Developed Service Level Agreement PowerPoint presentation for the School

Employees Retirement System Executive Committee.

• Drafted efficiency recommendation document for on-line procedure file

restructure of the MIS System Management Project.

• Created technical documents for MIS Unicenter TNG System Management

Implementation Project.

• Wrote proposals for “Operations Readiness” Project for New Benefits System

conversion.

Client Assignment: National City Corporation

• Member of the Automated Cash Letter and Electronic Check Processing

(ACLS/ECP) system testing and training team for the National City First of

America buyout conversion.

• Visited National City and First of America Operations Centers to perform

ACLS/ECP procedures mapping.

• Performed current system and gap analysis of business processes.

• Developed end user test scripts, procedure training manuals and perform

functional testing.

• Conducted system training for both the First of America (Chicago, IL & Royal

Oak, MI) operation sites.

Hull/Page 3

• Provided on-site “stress test” and post-conversion Client operations production

support.

Nationwide Insurance 1989 – 1996

Project Coordinator/ Business Analyst

Responsibilities included Project Coordinator of numerous projects for the 457,

•

403-B and 401-K plans for the Investment Products Operations (IPO) area. Major

accomplishments included:

Identified processing problems, recommended and implemented solutions,

•

drafted systems service request specifications, and trained employees on

processing of state and federal tax forms for over 600,000 participant accounts

eliminating costly overtime and assisted with automation of manual tax form

preparation.

• Won IPO Soar Award for reconciling GL taxes and resolving outstanding

tax issues.

• Team Leader of IPO Cultural Values Focus Group submitted Quality of

Work Life recommendation document to Management; department

implemented programs such as employee recognition activities, orientation

programs and cultural values.

• Conducted troubleshooting and supported operations, as well as the

national marketing sales force with daily processing problems.

• Served as liaison between production and systems area to resolve systems

implementation problems as well as on-going production problems.

• Served as “Loaned Executive” to United Way for three months, assisted

with development of restaurant manual and tracking system that increased

sales from $2000 to over $80,000 from the prior year.

Multi-functional Project Coordinator for developing Disaster Recovery

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Plan for Investment Products Operations, Administration, Systems,

Underwriting and Marketing departments.

Education

B.S. in Business Management and Human Resources Management

Franklin University

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