Resume of Thomas G. Lozaw

***** ****** **** **** *****, Jacksonville, FL 32224

904-***-****

abnprn@r.postjobfree.com

Career Summary:

Strong background with 16 years professional, hands-on Information Technology business

analysis experience, with outstanding record of achievement implementing innovative business

solutions.

Industry experience includes Marketing Research, Publications, Financial, Banking, Retail, Credit,

Healthcare, Insurance, Transportation, and Government.

Successful in business analysis through full software development life cycle (SDLC) from project

initiation through requirements gathering, realization, systems analysis, design, Quality Assurance

testing, User Acceptance Testing, data migration and implementation to produce quality software.

Strength in communicating client requirements to development teams to ensure they are translated

accurately into working, functional solutions that truly serve customer needs.

Intuitive sense of project priorities with attention to detail and ability to see the big picture in a

fast-paced environment.

Major Achievements:

Increased electronic billing from $5 Million to $4.5 Billion saving $9 Million per year in paper

invoice costs.

Greatly improved the process for writing User Acceptance Test (UAT) scenarios making the

creation of test scenarios quicker keeping projects on schedule, and trained other Business

Analysts to use the process to accomplish team goals.

Wrote paper on use of Rational Unified Process (RUP) artifacts to be required on projects, as well

as standard formats, reviews, approval and sign-off; adopted as company-wide policy by PMO.

Professional Experience:

MECLABS, Jacksonville Beach, Florida

(MarketingSherpa & MarketingExperiments)

Business Analyst 2007-2009

Key contributor on Customer Relationship Management (CRM) system; interacted with multiple

business units on web-based marketing application handling Products, Contact Records, e-

Business Shopping Cart Orders, e-Commerce processing through Credit Card Payment Gateway,

Order Fulfillment and Accounting for marketing research and marketing publication firm to

automate, improve processing, reduce labor, save time and money.

Led JAD sessions, interacted with users, created outstanding Process Flow Diagrams, Business

Requirements, Use Case Specifications and Functional Specifications.

Searched, analyzed and selected Sugar CRM open source web-based application, wrote

requirements to customize the application to achieve user needs and Technology goals.

Clarified systems requirements for team 7 offshore developers at Insoft LLC in Chennai, India.

Performed QA functional testing, mapped data, validated data migration, trained users for UAT.

Achievements:

Created outstanding process flow diagrams for all existing business processes, analyzed and

documented process improvements, recommended ways for company to save money.

Automated Trial Membership conversions and Paid Membership renewals to increase revenue.

Effectively communicated with remote development team in Chennai, India.

J.P. Morgan Chase Bank, Jacksonville, Florida

Business Analyst, Open Systems Technologies Consultant 2007

Responsible for business requirements on a Mortgage Loan Quality Assurance audit application to

improve processing, increase accuracy, save time and money for Chase Home Finance.

Achievements:

Created process flow chart which guided project team from funding through Software

Development Life Cycle (SDLC), focused on and improved on deliverables.

New Management Services, Jacksonville, Florida

Business Analyst, Oasis Advantage Consultant 2006-2007

Responsible for business analysis on a web-based consumer credit dispute application built for a

consortium of the major credit reporting agencies (Equifax, Experion, and Trans Union) for

process improvement, accurate and timely reporting and cost reduction.

Established requirements, and interfaced between multiple client departments and CGI off-shore

Indian development representatives to replace old application and launch new functionality.

Achievements:

Improved the review and approval process for user screen error messages, making the reviews

more complete, accurate and faster.

Greatly improved the process for writing User Acceptance Test (UAT) scenarios making the

creation of test scenarios quicker keeping projects on schedule, and trained other Business

Analysts to use the process to accomplish team goals.

Fidelity National Financial Title Insurance Group, Jacksonville, Florida

Business Analyst Manager 2005-2006

Responsible for business analysis on TRAX project, interacted with multiple departments on $6.6

Million real estate title insurance web-based system handling 60% of $9.7 Billion in revenues for

this Fortune 500 Company designed to improve processing, accuracy, save time and money.

Performed business analysis from initiation of the Business Requirements Document through Use

Case Specifications, clarification during Design and Coding (including offshore), QA Testing,

Data Migration, Training and Go Live; all in support of Operations and Accounting.

Achievements:

Wrote paper on use of Rational Unified Process (RUP) artifacts for the TRAX project; as well as

standard formats, reviews, approvals and sign-offs. Adopted as company-wide policy by PMO.

Initiated a Change Control Request, tracking process.

TNT Logistics, Jacksonville, Florida

Business Systems Analyst 2004-2005

Served as technology liaison with Sales, Operations, Development, Testing, Quality Assurance,

and external Clients to lead Information Technology projects through the Software Development

Life Cycle for medium and small projects.

Led JAD sessions, gathered business requirements, wrote the Business Requirements Document,

mapped Hewlett Packard data to TNT database, identified gaps.

Achievements:

Delivered Boeing Aircraft project on time, providing a manufacturing Order Management System.

Successfully delivered Hewlett Packard freight management system for shipments from Asia.

Implemented EDI X12 Shipment Status Messaging for Hewlett Packard in Puerto Rico.

Beeline, Jacksonville, Florida

Business Analyst, Modis Consultant 2004

Researched, analyzed and documented business tasks to deploy human resource recruitment and

employee management products.

Led JAD sessions, documented client requirements within project scope, and identified technology

solutions; guided the project team in a collaborative mode.

Achievements:

Produced a detailed business analysis for purchase of automated labor acquisition solution;

including modification and integration into Beeline’s array of human capital products.

Blue Cross Blue Shield Health Care Insurance, Jacksonville, Florida

Business Analyst, TekSystems Consultant 2004

Delivered software solutions for JAVA web-based applications, upgrades, and conversions for

improved processing, increased accuracy, savings of time and money.

Utilized UML, RUP, Requisite Pro, Rational Rose, and Visio. Created Use Case Specifications,

Data Mapping, Activities Diagrams, Sequence Diagrams, Realization Models, and web-based GUI

Screen Mockups.

Led JAD sessions, captured business needs, defined requirements, prioritized deliverables,

identified gaps, removed unnecessary steps, tracked risks, created artifacts for testing and

development. Mapped EDI compliant HIPAA transaction sets.

Achievements:

Designed health insurance claims interest calculation application to comply with United States

Senate Bill 46E.

Integrated out-of-plan providers into a web-based HIPAA compliant insurance claims request and

response system.

Developed software design requirements to automate insurance claims error handling (Business

Process Improvement).

Integrated current technology to resolve health care insurance claims reporting errors at Web

Availity Gateway.

AccuShip, Jacksonville, Florida

Business Analyst 2003-2004

Captured conceptual ideas and client requirements, interpreted into application of product

offerings to improve client shipping and payment systems.

Outstanding interpersonal, organizational, critical thinking and problem solving skills.

Achievements:

Analyzed work flows, mapped processes, recommended best practice improvements, gained

management buy-in.

FedEx Corporation, Memphis, Tennessee 1988-2001

Business Analyst

Led JAD requirements definition sessions, ensured accurate, qualitative and quantifiable systems

requirements customized to improve processing, increase accuracy, save time and money.

Wrote and published EDI Standards, Policy, Procedures, and Customer Implementation Guides.

Achievements:

Automated dispute resolution, reduced manpower from 70 to 7, saving $2,500,000 per year.

Increase the number of automated invoices from 500,000 to 450,000,000 per year, and increased

the number of electronic invoice customers from 29 to 3,500.

Education/Technology/Skills & Strengths/Associations:

Education:

Bachelor of Science, Business Administration, Tampa College

Associate of Science, Computer Programming, Tampa College

Technology:

Methodology: UML/RUP, Iterative & Waterfall Model, Rational Rose, Requisite Pro, Clear Quest, Visual

Basic, Visio

Skills: JAD/JAR, MS Project, MS Office Suite (Excel, Word, PowerPoint, OutLook), WebEx, Go To

Meeting, Lotus Notes

Platforms: Mainframe and Client Server technologies, Web-Based User Interface

Technical: LAMP (Linux, Apache, MySQL, PHP) Architecture, SugarCRM, Joomla CMS, SEO, Credit

Card Payment Gateway, Shopping Cart, .Net, ASP, JAVA,, Flash, XML, HTML, SQL, DB2, Business

Objects, UNIX, COBOL, RPG, BAL, PL1, FOCUS, SAS, IBM, AS-400, MVS, CMS, IMS, TSO, UNIX,

Access, Act

EDI Transaction Sets: HIPAA, EDI-X12, GEIS Application Integrator, IBM Data Interchange

Skills & Strengths:

Outstanding leadership, vision, interpersonal, communications, organizational, problem solving,

critical thinking, multi-tasking, teamwork, client servicing, listening, process improvement skills.

Associations:

Jacksonville Information Technology Council, Chamber of Commerce

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