Sales Manager

*** ******* **** ***** 541-***-****

Stanfield, OR 97875 E-mail abnpqr@r.postjobfree.com

Lori Berkey

Work experience

****-******* ****** *** – OVRS

Employment Specialist

Job Developer/Retention Professional

• Develop opportunities for disabled and state rehabilitated clients to become employed

(special skill sets, unique employment modules, etc)

• Professionally represent the State of Oregon and its co-op and tax compensation partnered

programs to prospective employers

• Contact and set appointments with business owners and managers to meet and greet and

share ideas about programs that would best work in their environment

• Responsible for documentation of activities, job placement, job training (on the job) and job

retention activities once client has been placed in employment capacity

• Co-ordinate with State VR Counselors and share intake activities for disabled clients (and

their care-givers when appropriate)

• Reports provided to VR Counselors with updates of client activities – co-ordinate

responsibility of holding accountable the client themselves and set expectations

accordingly.

2007-current Umatilla County, OR

Independent Contractor - NSA

Notary Signing Agent

• Develop business activity in a start-up role with national signing agencies and title

companies to generate business/revenue in the Umatilla County, OR area

• Professionally represent title companies as Notary Public with special training is Mortgage

closing documents and their application

• Responsible for documentation and signature of private person(s) on legal and binding

documents prepared for new home purchase, refinance and home equity line of credit.

2004-2009 Consulting Practice

Director of Business Development and Recruiter

• Development of business activity in a start-up company to generate sales in publicly traded

businesses throughout the US

• Assisted in development of Bank-specific practice as it pertains to corporate governance,

regulatory compliance, training and interim needs of banks, mortgage and financial services

companies throughout the US

• Implemented recruiting department for the firm which covered both local and national

recruitment for client needs. Responsible for nation-wide contacts for recruitment and

management of accounts payable for advertising, turned over to VP Human Resources

• Recruitment of specific bank personnel for large projects – FDIC, short term and long term

initiatives, community banks for employees and contractor (1099) professionals

• Assisted with development of HR practice as it pertained to legal requirements for contract

and non-contract employees. Assisted with orientation and issue of proper documentation

to employees

• Negotiated pay initiatives and cost out of jobs on behalf of VP of HR

• Implementation of marketing strategy, website and initiatives.

• Assist with research for specific new ventures in company practice offerings

• Documentation of contracts, proposals and legal binding agreements with publicly held and

independent businesses and financial institutions throughout the US

• Interaction with clients and work force to enable smooth transition through jobs completed

• Development of specific marketing requirements for trade shows, seminars, publications

and the like

2002-2004 Mortgage Company

Call Center Manager/Loan Origination Manager

• Operated call center and loan origination processes for national mortgage company,

increased staff by 500% and productivity by 65%.

• Implemented accountability procedures for leads generated to loan officers generating

increase of closed loans by 100%

• Responsible for all advertising, hiring, training and quality of all lead generation personnel

• Provide industry standard facts and knowledge to owners to ensure legal compliance with

do not call and government regulated legislature

1998-2002 Harte-Hanks

Director of Operations

• Operated 3 call centers throughout the eastern seaboard, 550seats, 70% outbound

consumer/B-to-B, 30% inbound customer service/sales; improved bottom line by 25%

through cutting overhead costs and managing ratios of supervisor to agent

• Responsible for all hiring, training and quality of all personnel from entry level to mid

management, improved retention by 15% of entry level employees

• Provide organized documentation/research for new development/call center opportunities to

enhance growth of HH’s telemarketing division, cutting overhead rental costs by 33# with

move of call center

• Provide detailed monthly cost analysis of call center’s profit/loss opportunities; restructured

telemarketing division through increased volume as well as seasonal decreases in

volume, improving client satisfaction and sales increase of 20%

• Direct link to sales force/VP for all call center pricing and client meeting for new

business negotiating and contracts

1997-1998 West Teleservices

Director of Operations

• Restructure site with existing management through development to improve knowledge and

revenue

• Re-interpret and re-implement policies and procedures to staff of 250+ employees

• Responsible for strict adherence of FCC guidelines and client mandate for long distance

calling services

• Increased employee morale by providing stability to management staff through training,

reducing absenteeism from 23% to 8-12% daily

• Improved quality of phone calls by 25% through hands-on monitoring and re-training for

quality of sales and improved client monitoring scores by 15%

• Increased sales in call center through improved morale, bringing 30% more to bottom line

through second quarter of 1999

• Developed and maintained tracking of specific information from other LD sources to

provide competitive strategy to sales force and management

• Development of focus groups directly with AT&T(client) to aid knowledge of specific

calling groups, increasing productivity on unknown data lists by 15% overall

• Direct contact with third party client and secondary division within West, securing client

relations and improving performance through scripting adjustments and proper

management of sales

1993-1997 SITEL Media and Entertainment

Facility Manager

• Manage and evaluate daily operation of two facilities – projected $12 mil revenue annually;

Responsible for operational forecasts, reports and production evaluations for two facilities

• Interpret and implement policy and procedures to staff of 400+ employees, improving

employee development

• Responsible for development and performance evaluations of 15+exempt employees,

decreased employee turnover by 50%

• Responsible for management of multiple business relationships within call center including

Call Quality Awareness, Back End Verification, Human Resources and Operations

Management.

• Direct link to Client services staff from corporate offices

• Develop and present proposals to increase production while maximizing resources within

annual budget, thus increasing sales productivity by 15% and volume by 21%

• Improved bottom line results by reducing rejected sales by 50% and improving overall sales

by 12-25% on all projects

1993-1995 Radisson, Airport

Bar Manager/Internal PR/Assistant F&B manager (Part Time)

Build internal cost controls processes for banquets and bar

•

Meet and greet hotel guests and present packages for return business

•

Meet and greet F&B guests and present coupons/promotions for future business

•

Perform inventory with F&B Director

•

Decorate for banquets in house and special events/holidays

•

Assist with schedule coverage

•

1992-1993 Transport Life Insurance

Direct Sales

Business to business and person to person direct marketing for supplemental insurance

•

Group presentations and individual explanation of insurance coverage and contract

•

Claims processing

•

Maintain License standards

•

1991-1992 Big Texan Steak Ranch

General Manager

• Develop and implement policy and procedure in family owned and operated full service

restaurant, banquet and catering

• Reduce costs through implementation of departmental cost analysis and weekly inventory

processes

• Create programs for management development and training for all supervisory staff

• Implement staff incentive program to increase banquet and catering sales

• PR to local businesses to improve local business support

• Active member on behalf of Big Texan in local Chamber of Commerce and PHMA

1990-1991 Contract Advertising

Senior Account Executive

• Direct telesales for Business Review advertisement

• Individual copyright of advertisement for needs of sensitive customers such as medical,

legal, etc.

• Publishing of advertisement in over 2,500 newspapers from coast to coast, promote ideas

for additional volume in specific areas

• Responsible for collection rate of 87-90%, after publication and distribution

• Executed and implemented sales for 75% of the roll-out projects that had no previous

publication or distribution experiences, building relationships with businesses and

professionals, increasing company revenue by 8%

1989-1990 The Fountains

Restaurant, Banquet and event Manager

• Responsible for planning and managing all banquet and private parties sized 25-400 people

• Managed fine dining room staff, golf course food and beverage attendants and snack shop

for semi-private golf club members of 280 people

• Worked directly with Saucier and Head Chef in absence of owner

• Ensured all events were set up on time and according to customers request, assisted in

increasing banquet sales by 50%

• Improved relationships between finance manager, golf club manager and restaurant staff

• Improved member customer service satisfaction

• Brought banquet food costs down by 4%

1983-1989 Spinnaker’s Restaurant

General Manager

• Responsible for overall costs in a multi-level 284 seat full service restaurant. Maintained

food cost 30-32 %, labor cots overall 17-22% based on corporate guideline

• Ensure hiring and training ample for seasonal and non seasonal volumes

• Decreased staffing turnover by 12%

• Improved accounts payable and receivable through general ledger transaction audits

• Increased overall annual sales by 10-12% through increasing repeat customer/satisfaction

and external PR visits

Skills, training and achievements:

Documentation and Discipline – 1996

•

Harassment – it’s legal hold on the employer and employee – 1996

•

Recruitment needs and corporate structure – 1996

•

Diversity in the workplace – 1997

•

Handling difficult employees and managers – 1997

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HR Litigation and Practices 1998

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Outstanding achievement award – 2001

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Quarterly Quality Performance training – ongoing 2005 through 2007

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Notary Public for OR State, Member NNA, Certified NSA – 2007

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Abilities/Aptitudes:

Strong customer service skills

•

Adaptable to most any environment

•

People and results driven – desire to succeed, proactive thinker

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Computer and e-mail competent, Excel, Word, Internet proficient

•

Hands-on Sales, Marketing, Retail, Hospitality, Inventory, Loss prevention and cost control

•

experience

Affiliation/Certification:

• Bonded and certified member National Notary Association (NNA)

• Member American Association of Christian Counselors (AACC)

Education:

Graduated High School – Hudson, FL

•

Amarillo Community College – Amarillo, TX

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MBA in Organizational Development 2005

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MBA in Business Management 2007

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Oregon Real Estate – 120 hours of study – State boards passed

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