Quality Control Engineer
Resume:
COMMITTED TO QUALITY
SUSAN I. STUCKWISCH
**** **** **** ** ** Home: 319-***-****
Cedar Rapids, IA 52402 Cell: 319-***-****
abnpqi@r.postjobfree.com
CAREER SUMMARY
Dedicated, self-motivated quality professional with management experience and hands-on quality assurance, quality
engineering and training skills. Effective use of instructional tools allowed creating and presenting training modules
to different entities and employees. Use of statistical quality control skills helped with a reduction in non-value
added inspection steps and helped to justify the replacement of antiquated machines. Effective use of people skills
facilitated the creation of cross-functional teams in union and non-union facilities, allowing efficient and effective
use of employees during absentee and or vacations. Effective listening skills have helped modify training modules
and to effectively work with different entities and individuals. Documentation skills have assisted in meeting audit
and other managerial requirements.
PROFESSIONAL EXPERIENCE
Rockwell Collins, Cedar Rapids, Iowa 2005 to 2009
• SR Quality Instructor 2007 to 2009
o Monitored, evaluated and recorded training activities to support AS9100 requirements.
o Facilitated training to aide production and support employees to improve job skills.
o Evaluated training needs with instructors and manager to continuously improve the training syllabus.
o Organized, developed and or obtained materials for use by the training department.
o Evaluated training materials prepared by instructors, such as outlines, tests and review questions to
ensure consistency between facilities.
o Demonstrated flexibility by working off shifts when needed.
• SR Quality Engineer/Auditor 2005 - 2007
o Assisted in preparation of company audits to ensure compliance with AS9100/ISO9001.
o Presented audit report to management detailing audit results.
o Evaluated documentation and observed/interviewed workers to ensure they were utilizing processes
correctly.
o Demonstrated flexibility by travelling to other locations for audit activities.
• SR Quality Engineer 2005
o Updated documentation to ensure personnel had the correct procedures.
o Monitored and evaluated workmanship defects for corrective action steps.
o Supported the production floor by being available for quality issues.
o Communicated with internal and external customers.
Contractor / Tutor 2001 to 2005
• Tutor for Lead Auditor, Transition and Internal Auditor classes
o Presented information, using a variety of instructional techniques and formats such as role playing, team
exercises, group discussions, and lectures.
o Evaluated and updated material for use in the course presentation.
o Trained professional delegates from diverse backgrounds, including nuclear, oil and armed services..
Decatur Wire Die (DWD), LLC, Decatur, IN. 2000 to 2001
•Quality Systems Manager
o Organized and developed training materials for training new Internal Auditors.
o Supervised, couched and counseled employees.
o Prepared company for ISO 9001:2000 registration.
o Scheduled, prepared and presented Management Review and quality staff meetings.
DANA PTG, Columbia City, IN. 1998 to 2000
• Quality Control Engineer 1999 – 2000
o Developed successful customer communication with Toyota, Ford and Chrysler.
o Drafted explicit calibration procedures helping to reduce procedures from 20 to 10.
o Successfully implemented a one source outside calibration service.
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SUSAN I. STUCKWISCH Home: 319-***-****
• Quality Control Technician/SPC Coordinator 1998 – 1999
o Provided analytical and statistical support for PPAP’s, PSO’s and APQP.
o Analyzed gage R and R’s, and aided in automating the collection of SPC data.
o Completed over 200 characteristic Capability Studies and analysis in nine months to help justify new
equipment purchases.
o Supervised, counseled and coached inspectors and tool crib employees,
Contractor 1995 - 1997
• GTE ERS, Fort Wayne, IN. (Contracted through Manpower) 1996 - 1997
o Electronic Repair Supervisor in charge of 20 employees.
• Teleflex, Vanwert, Ohio (Contracted through Flexible Technical) 1995 - 1996.
o Quality Control Process Technician. Revised inspection and manufacturing processes to QS 9000:1994
and implemented into computer system.
ITT Aerospace Communications Division, Ft. Wayne, IN. 1988 - 1995
• Manufacturing Supervisor 1993 – 1995
o Managed 40 union employees, prepared work schedules, assigned work assignments and coordinated
department meetings.
• Quality Control Supervisor 1991 – 1993
o Oversaw the daily activities of 40 union inspectors.
o Analyzed inspection data, and evaluated the results to reduce non-value added inspection steps.
o Developed constructive and cooperative working relationships with others internally and customers.
• Quality Control Technician, Lead Inspector, Line Inspector and Assembly Employee 1988 - 1991
Rockwell Collins, Decorah, Iowa 1980 - 1987
• Test Repair Coordinator 1984 – 1987
o Facilitated the start-up of the test repair department.
o Coordinated with all departments, satellite plant engineers and coordinators.
o Use of organizational and technical skills helped reduce spares backlog from $10,000 to $0 within 3
months.
• Floating/Line Inspector and Assembly worker 1980 - 1984
EDUCATION / TRAINING / COMPUTER SKILLS
BSBA, Indiana Wesleyan University, FT. Wayne, IN, Magna cum Laude. GPA 3.819/4.0 1999
Home study, Distance Learning, Productivity Improvement Center, 1991 - 1997
ISO 9000 Fundamentals, Certificate of Achievement, January 6, 1997
ISO 9000 Documentation and Implementation, completed
AAS in SPQC (Statistical Process Quality Control) Indiana Vocational Technical Institute, FT. Wayne, IN 1991
Charter Member of Phi Theta Kappa. GPA 3.68/4.0
Job- and career-related studies and seminars include the following:
• Effective Communications • Dealing With Problem Employees
• Time Management • RAB Lead Internal Auditor Training
• PFMEA, Global 8D,Measurement System • Auditing Fundamentals
• Project Management
Analysis
• Advanced Capability Studies • How to Give Great Presentations
• Role of the Supervisor • Bridges Assessment surveys
Computer skills include the following:
• Windows XP • Lotus Notes
• Excel • SQC Pak
• Power Point • Windows NT
• SAP • Filemaker Pro
• Publisher 2002 • Outlook software
ASSOCIATIONS AND CERTIFICATION
American Society for Quality member.
Certified Lead Auditor for ISO 9001:2000
Contact this candidate