Customer Service Administrative Assistant

Denise M. Wells

****-**** *** ** *******, WA ****6 / 206-***-**** / abnpou@r.postjobfree.com

Profile

Six year experience with ADP Payroll, Garnishments, & Benefits Administration. Extensive knowledge of

Microsoft Office, ADP PCPW Payroll, Report Smith and a variety of other software. Dependable, have strong

organizational skills, with the ability to multi-task in a variety of settings. Able to work with a diverse group of

professionals to achieve a common goal. Excellent customer service, verbal and written communication skills.

Professional Experience

2007 – 2009

Payroll Administrator

Purcell Painting & Coating, Tukwila, WA

Responsible for weekly hourly & salary payroll processing for 250 – 500 union employees, using ADP - PCPW

Payroll

Responsible for calculating & processing all travel & per diem

Responsible for administering all payroll functions in the absence of the Payroll Administrator II

Setup process, and maintain records for Union Certified Payroll

Required to update all hourly Union wages in a timely manner

Created and maintained a excel spreadsheet that tracked all job hours

Compiled weekly Payroll Analytics for preview

Required to process Intents & Affidavits for Union Certified Payroll jobs

Prepared and maintained excel spreadsheets tracking various aspects of payroll data, & data entry

Researched and setup new state payroll with ADP and corresponding state requirements i.e.… taxes &

unemployment insurance

Maintained and updated employee records, vacation accruals, and sick leave

Ensured timely and accurate compliance for all garnishments notices, social security, and employment

verification, new hire and terminations

Prepared all manual checks, stop payments, & bank reversal

Assisted in creating payroll procedures, and maintain confidential employee records

Ensured accurate and timely response to Unemployment, EEO reports, & L& I reports

Work with outside venders and contractors as needed to assist with monthly reporting

Required to update employee wages and fringe benefits in order to be in compliance with the state

Assured timely response to all employee payroll issues

2005 - 2006

Executive Assistant

Nikkei Concerns, Seattle, WA

Provide executive level confidential administrative support to Chief Executive Officer, 43 Person Board of

Directors, and six Senior Directors

Attend biweekly staff meetings, monthly Executive Committee meetings, and quarterly Full Board meetings,

transcribe, edit and distribute minutes for (Senior Staff, Executive Committee, and Board of Directors)

Assist Directors, Managers, and other staff by coordinating meetings, and providing general office support

Use discretion and judgment when answering and screening calls, make referrals, direct callers to appropriate

individuals, check and respond to CEO’s e-mail, and voice mail

Responsible for heavy calendaring, internal email lists, set up meetings for staff, accept request and maintain

schedule for conference rooms, accept and distribute deliveries

Responsible for the updating and the follow up of the senior management assignment spreadsheet

Assist Development Department with correspondence (thank you letters, mailings, reservations, invitations)

Update Board of Directors, CEO’s, and Executive Staff minutes, electronically, with individual hard copy files, and

individual booklets

Draft, proof, and prepare correspondence, proposals, marketing survey reports, and requests for information

Assist Human Resource Director by scheduling interviews, call references for new hires, updated new hire

packets and L & I work injury booklet

Update Board Resolutions, & Board of Directors orientation packets

Create office filing procedures and maintained corporate records and files

2003 -. 2005

Payroll Administrator/Benefits Administrator

Society of St Vincent de Paul Seattle, WA

Process payroll for more than 250 hourly & salary employees (ADP) PCPW and (CompUPay)

Responsible for all writs of garnishments, social security, and employment verification, quarterly reports

Responsible for new hire paper work and terminations, update employee records, vacation accruals, and sick

leave

Provide human resource service, assist employees with the enrollment of medical, dental, disability, and Cobra

insurance

Intake and review eligible clients for housing, food, electrical, and medical assistance

Responsible for business, liability, property and vehicle insurance policies

Responsible for processing garnishments and child support withholdings

Ensure timely resolution to all employee payroll issues

Setup and processes new employee deductions

Issue manual checks, void checks, and stop payments

Process individual salary/rate adjustments, new hire paperwork, termination paperwork

Maintain receivable records; record billings; verify and post payments; processes receipts and make bank

deposits

Work with outside vendors and the Department of Labor and Industries and Employment Security Department as

needed to administer workers compensation and unemployment compensation claims

Compose, record and process correspondence, prepares invoices and documents for receivable donations,

contributions

Complete Equal Employment Opportunity report, L& I reports and Unemployment paperwork

Process electronic payments, enrollment and monitoring of the organizations 403b retirement fund

Responsible for creating and editing communication (weekly departmental newsletter, and brouchers) updated

company website

Coordinate installation of a new phone system, payroll clocks in 9 retail locations including the Administration

office

Assist walk-in clients with shelter, clothes, and food assistance while answering a multiple line telephone, return

e-mails, voice-mails, and fax

Enhanced management teams productivity by organizing monthly meetings where accomplishments, problems

and improvements were discussed

Review and process accounts payable vouchers and invoices ensuring proper approval record in system and

submit for payment

1999 - 2002

Payroll Clerk/Administrative Assistant/Tutor

South Seattle Community College Seattle, WA 98116

Administrative support to the Human Resource Director

Input payroll hours, and keep employee records current

Organize meeting minutes for easy Vice Presidents referral

Required to open and distribute mail

Answer phones and schedule appointments

Tutor a diverse group of students in English, computer technology, and reading

Assist Foundation Dept. when needed

Computer Skills

Strong knowledge of ADP PCPW, EZ-Labor, HR Profile & Benefit Administration,

Time Clock Manager, Comp U Pay,

Points North Certified Payroll,

Quick Books, Peachtree, Acc-Pac

Windows XP 2000 - 2007, Word, Excel 2003 - 2007, Power Point, Access, Publisher

HTML, CSS, Ftp, Front Page, Outlook

Adobe Photoshop, Illustrator, PageMaker, Image Ready, Acrobat 7

Education:

April 2004 - Dec. 2004

Automatic Data Processing, Bothell, WA

ADP PCPW Payroll System& Report Smith

HR & Benefits Administration

Time & Labor Management

Beyond the basics of Excel Seminar

Feb. 1999 - Dec. 2002

South Seattle Community College Seattle, WA

A. A. S. Web Development Dec. 2002 emphasis on multimedia design

Certificate of completion in Web design and development

Received two full scholarships from the Hoyt Foundation

Honors, Deans list 2 yrs

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