Project Manager Sales

DAVID M. JOST, PMP

***** ********** ***** ********** *****, Florida 32034 904-***-**** ******@*****.***

SUMMARY

A proactive and resourceful top information technology executive with extensive experience in enterprise systems, business

automation, e-business applications, software development, strategic alliances and acquisitions, product development, and

sales/marketing. Possesses an exceptional record of accomplishment designing and implementing large-scale, architecture

driven solutions to achieve client goals. Defines and fulfills business needs through broad and detailed understanding of big

and small picture business processes across multiple industries.

As a visionary and analytical leader, demonstrates the ability to build and motivate cohesive teams with a focus on personal

growth, accountability, and collaboration. Excellent communicator with strong skills in persuading clients, resolving issues,

and negotiating beneficial alliances to make a visible impact on business standing. Thrives in a challenging environment and

exhibits an outstanding background in initiating policies and procedures to maximize company resources and profit.

KEY QUALIFICATIONS

Systems Engineering: Maintained understanding of key business processes and modified processes through automation and

manual improvements in software development, healthcare claims, insurance underwriting, auto policy issuance, equities trading,

foreign exchange trading, derivatives trading, bond market, fixed income market, software marketing, CRM, new business

development, retail product purchasing and distribution, automobile customization, perishable product distribution, health plan product

configuration, and product creation. Managed small and large scale development projects.

Account Management: Successfully drove revenue, obtained client references, and consistently exceeded expectations. Developed

new accounts and created entire regions. Set, managed and exceeded expectations.

Personnel Management: Created functional teams, developed and evaluated employees, and held responsibility for RIF selection and

evaluation. Aligned skills and roles with project control.

Project Control: Managed client expectations and delivered complex projects and programs on budget and on time. Aligned business

goals and deliverables. Created project management offices and methodologies. Created and defined standard metrics and reports:

Earned Value, Schedule and Cost variances, Variance at completion, SPI, CPI, EAC.

Product Management: Created new products and increased revenue of product lines. Determined new products and changes to

existing products. Led product positioning initiatives.

Systems Administration: Managed and deployed technology infrastructures. Created and deployed disaster recovery plans.

Oversaw the team coordination for Change Management and development environments and processes.

Business Domains: Healthcare, Retail, Financial services, Automotive, Technology, Product Development, Consulting

EXPERIENCE

SPACE COAST CREDIT UNION., MELBOURNE, FL 2008 TO PRESENT

DIRECTOR, WEB SYSTEMS

Lead and manage all web properties and applications within the organizations. This includes: Online banking, SCCU.com,

EFFCU.org, and Intranets. In addition to these web technology items I lead the implementation and integration of various branch/retail

line of business applications. Serve as Member of Merger Integration team. Leadership and management responsibility for team of 15

employees (with additional contractors).

Highlights include:

Developing (and releasing) software code developed in house for Corillian’s online banking platform, Voyager.

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The organization has not been able to accomplish this since 2003.

Create long range vision for future – implement on this vision

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Lead the deployment of new technical architecture for SCCU.com (and EFFCU.org)

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Fixed defects that were outstanding for 5+ years. Release 10 builds in first 6 months.

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Establishment of Web Steering Committee for Senior Leadership input

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EDS INC., PLANO, TX 2006 TO 2008

SENIOR PROJECT MANAGER

Manage enhancement projects for Metavance several releases (2.6, 2.6A, 2.6B, 2.7, 2.7A, 2.7B, 2.8, 2.8 A). These projects covered a

variety of healthcare specific domain areas including: Contracts, ID Cards, Scrubbing, Account receivable, Invoices, Medicare,

Medicare Part D, Cash Application, MDE, ASO, General Ledger, EBPP, SMF, Auto enrollment, Stop Loss, and 834 functionality.

Manage numerous defects. From a technical perspective these projects involved: Batch Jobs, Web client integration, 3rd party

integration (claims systems, alternate ID systems), APIs to 3rd party systems as well as Metavance APIs. These project management

responsibilities ran the entire project lifecycle including: project pipeline management, defining and delivering scope/requirements as

expected, controlling the entire financial lifecycle of all the projects as well including estimation and tracking/monitoring of financial

metrics. Project metrics were rolled up and used for revenue forecasting.

In addition to project management responsibility a number of operational teams were started and lead including:

Client focused testing team which performed: end to end testing, full regression testing, conversion testing

as well as Metavance functionality specific testing for ASO, Autoenrollment, Certificate of coverage, Id

Cards, Premium Billing. This team also functioned in a QA capacity for high-impact projects to the client.

In addition one-time conversions were test with near real-time client data. The team also mentored the

client on how to test new functionality. Initially only EDS operating environments were used to test. Within

one year the client saw such value in these process that the testing started earlier in the EDS development

areas – and went all the way through to client pre-production environments. This was a best shore and US

based team. Proved the value of this team to the client several times.

Wrapper team: Wrappers are applications focused in the area of publish and subscribe technology using the

Metavance APIs. Wrappers are used as multi-system integration points. In addition to the creation of new

code, this team focused on the conversion of COBOL code to All Fusion Gen code. This project won

multiple innovation awards.

A number of operational system and procedures were also created including:

Issue tracking database – which enable issues to be work on and monitored by several resources

eRoom - which was used for all project deliverables and approvals (over 200 users)

Client production data usage (HIPAA Guidelines) – which enable accurate development testing. Additional

HIPAA Guidelines were created for this unique situation.

Testing processes and procedures

AVANADE INC., JACKSONVILLE, FLORIDA 2006

SENIOR PROJECT MANAGER/CONSULTANT

Lead technology projects at client sites. This includes project initiation, execution and control (including financials) all the way through

to project closure.

JOSTWARE INC., TAMPA, FLORIDA 2004 TO 2005

PROJECT MANAGER/CONSULTANT

Perform project management functions at various client sites (direct and indirect contractor). This includes the leadership of

engagements as well as software development lifecycle process improvement. Used a variety of tools including MS Project, Project

Server 2003 (with custom reports), Word, Excel, Primavera, Visio.

PEROT SYSTEMS CORPORATION, Tampa, Florida

Program Manager/Managing Consultant 1999 - 2003

Led cross-functional teams of up to 40 personnel in development and implementation of custom, multilayered technology solutions for clients of

wholly-owned subsidiary of Perot Systems providing innovative enterprise architecture and e-business applications utilizing innovative

SolutionThread methodology. Created, led, managed, and revised project plans. Monitored status with emphasis on risk management to

ensure attainment of milestones. Defined and executed new product and service offerings and assess potential ROI.

Healthcare Claims Clearinghouse: Focused on revenue cycle opportunities in healthcare domain. Served as senior member of

program leadership team responsible for creation and deployment of healthcare claims clearinghouse created for specific client and

built to be resold to others in healthcare industry. Length of time from claim submission to claim payment reduced by several orders of

magnitude.

Implemented ability to manage and test edits per facility and globally, validate claims against edits,

split/combine claims, detailed claim histories, display UBs on single screen, internet/intranet access, and

submit payment claims.

Provided interfaces to a variety of edit engines and patient accounting platforms and other back-office

systems.

Enabled client to streamline and modify business processes, including edit management, ICD-9 editing, and

automatic routing of claims based on error type.

Modified project management office change control board process to address edits and changes to be run by

client internally.

Lead the implementation, creation and deploy of HL7 interfaces to obtain of a variety of clinical and laboratory

information for balancing purposes.

Created project plans and reporting for teams involved in the integration, testing and deployment of

healthcare systems. These systems included: IDX, Cerner, HBOC/Mckesson and others.

Create and deployed automated and manual policies and procedures to both existing and new computing

systems.

Gather functional and non-functional requirements.

Used project server to generate reports for a variety of audiences.

Team Leadership: Held responsibility for a variety of teams, including user interface design and creation, training design and creation,

product implementation and rollout, user group creation and management, quality assurance, and testing.

Added Value Developments: Generated added value for company through optimal utilization of existing resources, including

downtime responsibilities for non-billable associates and reuse of technology assets, such as specifications, models, documentation,

code, and presentations to provide ready tools to jumpstart projects.

Performance Standards: Initiated standards for career development, employee assessment, and job order to define and track soft

and hard skills, maximize performance, and provide firm basis for advancement, raises, and improvement.

Work Force Development: Implemented 42 day technology boot camp and insurance industry training to bring new and existing

employees up to common level of technology, development, business domain and methodology knowledge. Found skilled, experienced

workers with specific technology sets. Adopted curriculum and exercises from actual client engagements and put associates through

curriculum with less ramp up time and more productivity than experienced hires.

Product Development and Positioning: Acted on team that led company entrance into insurance domain by drawing on existing

ideas and prototypes to develop business plan and position product offering as fast and cost-effective solution for target market; single-

handedly produced similar product for financial services market. Developed templates of client deliverables, details on how to collect

and document requirements, and building team, CM, testing, deployment, and maintenance organizations along with relative processes

and procedures.

Architecture Driven Methodology: Served as key member of team who formalized architecture driven methodology, enabling

repeatable iterative process to get from business goals to solution delivery.

Methodology and Process Creation: Developed methodology for DBS Systems and Nationwide to understand their own software

development process and its problems. Created formalized process and obtained upper management approval.

Morale Building and Productivity Improvement: Instilled community atmosphere based on action and results, resulting in exceptional work

and focus by staff. Maintained extremely low attrition rate.

Skills Management Program: Developed formal skills management program to document capabilities in terms of specific associate

attributes demonstrated prior to obtaining mastery of skill level. Categorized individual skill sets to provide meaning to HR scales and

grading of job roles.

IP Technology Sets: Created IP technology sets to jump-start projects in a variety of mediums, including software, deliverables, and

models. Created flavors of these kits for different business domains.

Sales, Trade Show, and Business Domains Demos: Generated a wide variety of sales demos for specific client opportunities.

Created demos for trade shows and for specific vertical and subvertical business domains, including insurance policy issuance,

automobile retail selection process, and e-commerce book site.

Revenue Growth: Drove revenue through completion of contractual milestones.

Staff On-Boarding and Off-Boarding: Created staff on-boarding and off-boarding processes.

INPRISE CORPORATION, Scotts Valley, California

Technical Account Manager 1999

Created e-commerce solutions and delivered presentations to existing and prospective clients to increase revenue for software manufacturer.

Developed prototypes and conducted client demonstrations focusing on development tools and applications, including Jbuilder, Visibroker, and

C++ builder. Learned new product offerings and provided practical feedback to product marketing. Monitored progress of projects and

prepared forecasts using firsthand knowledge of accounts.

Restored valuable relationship with WorldCom by persistently overcoming objections and illustrating technology benefits to executives

and senior management.

Opened sales office in St. Louis to enhance and expand market penetration efforts.

Trained and mentored client staff and directed sales professional services in all accounts.

Established pipeline for region through demand creation, marketing activities, presentations, and publications.

Provided real world input into marketing to improve product drive.

Created and documented standard demos for sales that highlight specific features and functions.

Drove revenue at accounts.

Acted in RFP creation process.

PROFFIT’S/SAKS, INC., Jackson, Mississippi

Chief Architect 1998 - 1999

Conceived, planned, and managed implementation of progressive technology solutions to dramatically improve efficiency by automating

business processes and resolving problems for major retail department store chain consisting of 50 stores and seven locations of Saks.

Managed prototyping, testing, and code review team member and leader of up to 15 development and consulting personnel on multiple

concurrent projects. Initiated Microsoft technology alliance.

Spearheaded development of end-to-end enterprise architecture application incorporating business and supplying real time access to sales

data, financial systems integration, and automated process for merchandise planning and approval.

Advised c-level management on regarding appropriate technology solutions to address business goals and concerns and set e-

commerce infrastructure strategy.

Created point of sale mail prototype that facilitated communication with entire retail employee base by linking all cash registers to

corporate email system.

Substantially improved departmental performance monitoring and merchandise planning through development and implementation of

data warehouse and several data marts that gave decision responsibility to appropriate employee.

Isolated and fixed 20-year-old COBOL bug that caused miscalculation of key information.

Escalated stock price by ensuring accuracy of financial information provided to Wall Street, providing company with better chance of

attaining earnings projections.

SUN MICROSYSTEMS, New York, New York 1998

Regional Systems Engineer

Led team of four sales engineers and called on potential customers to drive sales for leading manufacturer of highly reliable and scalable

hardware and software products. Prepared sales forecasts, created white papers and prototypes, and delivered presentations on technology

products to diverse management and technical audiences. Presented new products and technologies. Trained resellers on new products and

processes.

Generated leads and revenue by creating storage marketing program with related workshops for internal and reseller sales and

technical staff to promote storage solutions as lead feature in sales calls.

Served as team lead in design and deployment of large e-commerce web sites.

Initiated and implemented storage marketing program to increase awareness and sales of storage technology for northeast region.

Drove revenue at accounts.

Acted as leader and subject matter expert to other engineers in region for on high end, cross platform storage products.

DOW JONES & COMPANY, INC., New York, New York

Vice President, Research, Resident Futurist/Vice President, Emerging Infrastructure Technologies 1997 - 1998

Provided vision and direction to sharpen senior management focus on goals and strategies to achieve future business development objectives

for premier provider of financial content quoted daily by news sources worldwide. Identified and analyzed trends in society, politics, regulation,

and technology to counsel executive senior management on current, near term, and future strategies to capitalize on change. Published

monthly Jost future report.

Aggressively pursued and negotiated beneficial strategic alliance and acquisition opportunities with major technology vendors to position

company and products for maximum visibility and market share. Evaluated emerging technology and vendors in strategic business case format

and participated in standards bodies and design reviews to promote company as technology leader.

Employed innovative techniques/scenarios for executive team to visualize framework of content and products, allowing company to

define goals with reports created using feedback generated by provocative questions and future rehearsals.

Sought out and recommended strategic alliances with leading technology companies. Resulted in new business and installation of

product for Bill Gates, CEO of Microsoft.

Assessed vendor direction, creating sandbox testing environments, and documenting strategies and scenarios to facilitate informed

decisions regarding technology planning.

Managed several teams to successfully complete projects, such as creation of Java interface for existing product and future state

architecture for DJ products.

Created key technology matrix that provided planning information concerning project prioritization and deployment goals in easy to use

format.

Skillfully negotiated optimal vendor/partner and client contract terms to obtain added benefits, improved discount rates, and invitations

to more industry events with Microsoft.

Successfully positioned DJ as brand of value and strength over main competitor Reuters.

Active contributor to Microsoft design reviews for products, including viper, COR, Normandy, and others.

Senior Telerate Platform Product Manager, Global Marketing, Technical Product Specialist 1995 - 1997

Provided pre-sales support and operational management for all technical aspects of Telerate trading floor system product line. Demonstrated

product to sales team and presented feedback to marketing regarding new features required. Proved value and competence as product

manager for Telerate line to earn rapid promotion to management position.

Advanced to hold responsibility for management and future direction of Telerate platform product line consisting of core applications and

versatile API. Led ten direct reports in development of business and technical requirements for OO-API, transactions, and incorporation of new

third party technology. Researched and published detailed technical, marketing and sales strategy analysis, acting as primary resource in these

areas for three regions around the world.

Established DJ as recognized high technology company through numerous speaking and public relations engagements.

Increased product line revenue.

Boosted market share in every global region by working as internal and external product champion, providing appropriate feature sets to

capitalize on peak market demand, and delivering consulting services.

Planned and implemented electronic trading programs, including addition of secure, reliable e-business capabilities to API set used

internally and by customers.

SUN MICROSYSTEMS, New York, New York

Systems Engineer 1994 - 1995

Recognized as network ambassador for offering outstanding pre-sales technical assistance in working with sales team to present proposals and

deliver technology solutions to clients. Responsible for every VAR/OEM in the financial domain that produced software that ran on a Sun

System. Implemented competency 2000 testing and training to VARS. Represented Sun Microsystems at industry trade shows and events.

REUTERS AMERICA, INC., New York, New York

Open Systems Architect 1992 - 1994

Served as key member of sales team who drove revenue by securing such high profile clients as Chemical Bank. Installed trading floors at

Chemical Bank, Sanwa Bank, NatWest Bank, and Deutsche Bank. Provided marketing insight for product direction and development. Managed

development of custom servers of market data boutiques.

ADDITIONAL EXPERIENCE

AIRCO GASES/BOC GROUP, New Providence, New Jersey, Network Specialist, 1989 - 1992. Managed network and

implemented leased line MUX network with 250 nodes.

KEAN COLLEGE, Union, New Jersey, Adjunct Instructor, 1988 - 1989. Taught, tested, and assessed students in college level

mathematics class.

UNIVERSITY OF DELAWARE, Newark, Delaware, Senior IC Specialist, 1988. Maintained, integrated, and developed wide range

of computer systems used by university staff and converted all users from proprietary Syntrex word processing software to

WordPerfect.

EDUCATION

NEW YORK UNIVERSITY, COURANT INSTITUTE OF MATHEMATICAL SCIENCES, New York, New York

M.S., Mathematics, 1989

KEAN COLLEGE, Union, New Jersey

B.A., Mathematics, 1987

TECHNICAL SKILLS

GUI: X Windows (X11R4/5), CDE, ODT, Motif, DEC Windows, MS Windows, VUE.

Protocols: ATM, Ethernet, Token Ring, SNA, RRCP, 802.3, IPX/SPX, TCP/IP, DECnet, LU6.2, WinSock, RPC, CHAP, SSL,

CHAP, SKIP, HTTP, COM+, IIOP, SOAP, RMI.

Hardware: SUN Sparc Line, IBM RS6000, DEC 2xxx-5xxx (RISC), DEC 3XXX-6000 (VAX), HP 7XX, HP95LX/100LX, Mac

Series, IBM/390.

Utilities: S.M.I.T., L.P.C., S.A.M., Ifconfig, NCP, QEMM, Sysgen, TSM, Admintool, SWMtool, Resource Kit for Windows NT,

Sar,csh,ksh., Winrunner, Loadrunner.

Naming Services: NIS, NIS+, DNS, URL, WINS, LDAP.

Applications: Allinone, Allways, :ccMail, Dbase, Macdraw, Macproject, Message Router, DEC Notes, Lotus Notes, Rbase

5000, Lotus 1-2-3 (Unix, DOS, Windows, RT), Mac 240, VPA, WordPerfect, Word, Framemaker, SunLink APPC, SunLink

3270, Netra, SunNet Manager, Mosaic, Encompass, Communicator, Office97, VISIO, Lotus Notes, NetObject Fusion, FAME.

Operating Environments: .NET, Java, SunOS/Solaris (4.n, 5.n), AIX (3.1,3.2.2), VMS (4.x,5.1), MS DOS (2.0-6.0), Novell,

OS/2, Pathworks/PCSA, HP-UX 9.n, MS NT 3.x,4.x,5.x (Workstation and Server), Finder, OLE/COM/DCOM, CORBA,

ActiveX, COM+, CE, MTS, Hydra, .NET, XML, XSLT, SOA, J2EE.

CERTIFICATION

Sun Competency 2000

Project Manager Professional (PMP)

Florida Licensed Real Estate Sales Agent

PROFESSIONAL DEVELOPMENT

Completed NT Server and Workstation Courses Effective Leadership

Project Management Institute (PMI) Training SDLC Process Training

Board Member Tampa Bay PMI, 2005

PRESENTATIONS

“Building Remote Sales Force Automation with Asynchronous DECnet.” DECUS, Atlanta, Georgia, 1991.

“Java at Dow Jones.” Comdex/Object World, Frankfurt, Germany, 1997.

“Java: State-of-the-Art Applications.” Internet World, San Jose, California, 1996.

“PDUs and You”., Tampa Bay PMI Chapter Meeting, July 2005.

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