Human Resources Customer Service

ANGELA M. AUFDEMBERGE_________________________________________________

**** ****** ******, ****** ****** Woods, MI 48236

313-***-****/ abnpmp@r.postjobfree.com

CAREER SUMMARY

Strategic, executive professional with global tier one manufacturing, service and healthcare experience.

Extensive human resources leadership include organizational transformation and development and

execution of strategic initiatives. Able to analyze enterprise issues, develop and implement business wide

solutions to meet corporate objectives. Possess extensive human resources, operations and general

management experience in the following areas:

Strategic Planning Consultation/Administration P & L Management

Business Process Development System Evaluation, Selection, Implementation

Organizational & Employee Development Collaborative Union Management Relations

Contract Administration/Collective Bargaining Healthcare Management/Cost Containment

Quality Management System Implementation Executive and Succession Plan Development

EXPERIENCE & ACCOMPLISHMENTS

EVP and GM Partnerships Division, Entertainment Publications, Troy, MI. 2009 to present.

Entertainment Publications provides consumer discount memberships and merchant promotions products in the

U.S., Canada and Puerto Rico with revenue of $180 million.

Responsible for planning, sales, marketing, finance, operations and administration for $95 million in revenue for

the fundraising and merchant promotions businesses. Responsible for leading over 500 employees in United

States, Canada and Puerto Rico.

Executive Vice President, Operations, January 2007 to December 2008. Responsible for Customer Service,

Office/Building Management, Logistics, Procurement, Publishing, and Client Relations functions with over 140

employees and an annual budget of $17 million.

Senior Vice President, Human Resources, November 2003 to January 2007. Responsible for leading the

corporation’s human resources, training and development and communication functions for over 1100

employees throughout the United States, Canada and Puerto Rico.

Implemented process improvements to create a 15% staff reduction in operations positions.

Eliminated 23 manual field based data entry positions through implementation of an automated

contract generation and signature process.

Led several RFP processes to drive operational improvements and expense reductions.

Implemented strategic business solutions team to lead business process, project management and

product testing plans.

Director, Human Resources, Carboloy Inc., Warren, MI. 1997 to 2003.

Carboloy, the largest subsidiary of Seco Tools AB, Fagersta Sweden, is a tier one manufacturer of metal

cutting tools with over $125 million in sales.

Responsible for planning and directing the corporation’s human resources, employee and labor relations

(one UAW and one nonunion manufacturing operation), payroll and telecommunications functions for

employees throughout the United States and our subsidiary operations in Canada and Mexico.

ANGELA M. AUFDEMBERGE

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Applied for and received an Economic Development Job Training Grant totaling $245,000 to

develop our internal skilled talent pool and develop leadership capabilities for the organization.

Co-chaired the analysis, selection and implementation of quality improvement initiative

resulting in over $1,000,000 in saving within one year.

Consolidated medical plans and reduced medical expenses by 16%.

Negotiated a gain share incentive plan from profit sharing in UAW environment resulting in

25% productivity improvement and increased quality.

Purchased and implement within HR function client-server based system which resulted in

30% reduction in reports and 50% reduction in payroll processing time.

Created the Seco Tools Canada start-up operation in 3 months including health benefits,

staff selection, employee handbook and transition plan for a 20-employee operation.

Director, Human Resources, Arcadia Health Care/IHS, Troy, MI. 1997.

Arcadia Health Care/IHS provided home health and private care nursing services through the United States.

Operations included 30 affiliate offices throughout the country.

Responsible for planning and directing the corporation’s human resources, training and quality functions.

Provided human resources administrative duties for affiliate operations throughout the United States.

Managed human resources due diligence activities for 5 merger and acquisition candidates.

Lead the human resources assimilation activities for 3 acquired companies.

Created, trained and managed the structured selection process for acquired operation.

Director, Human Resources, Labor Relations/Training Specialist, Delta Dental Plan of Michigan, Okemos,

MI. 1987 to 1997. Delta Dental provides dental health insurance, administration and related services for

employers and organizations throughout Michigan, Ohio and Indiana.

Responsible for the planning, directing and administering all of the corporation’s human resources activities

including health and safety. Directed human resources activities for 4 office locations in Michigan, Ohio and

Indiana including labor relations activities for 2 UAW units.

Negotiated various collective bargaining agreement cost savings with UAW including 18%

reduction in payroll and benefits through alternative pay methods, eliminated COLA from contracts

without work stoppages, restructured health programs for a 16% annual reduction.

Decreased annual grievances for both bargaining units by 50%.

Purchased and implemented Peoplesoft and realized a 60% reduction in paper reports and

reduced annual system maintenance expenses by 50%.

Eliminated excess human resources department positions for a staff reduction of 18%.

Implemented an attendance policy, which resulted in an 80% reduction in unwarranted time

from work and created an up-front payment program, which resulted in reduced absenteeism.

Designed a productivity measurement and recognition system, which realized a 4-5% annual

production increases for 4 consecutive years.

Implemented corporate start-up of CHAMPUS dedicated unit (100 employees).

Member of the Corporate Vision 2020 Committee, the Long Range Plan Advisory

Committee, the Corporate Ethics Committee, the Corporate Training Committee (chairperson), and

the Program Planning and Education Committee for Delta Dental Plans Association.

Human Resources Specialist, Visiting Nurse Association of Metropolitan Detroit, 1986 to 1987.

Visiting Nurse Association provides skilled home health services throughout Metro Detroit.

Assisted with daily labor relations activities for 4 bargaining units.

ANGELA M. AUFDEMBERGE

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Activities included grievance handling and arbitration preparation. Coordinated all recruitment activities for

all medical professional and general staff positions. Designed and presented various training programs.

Personnel Assistant, General Motors Willow Run Assembly, Ypsilanti, MI. 1984.

Willow Run Assembly was responsible for the final assembly of the Omega and J type automobiles.

Assisted in the areas of benefits, labor relations, employee suggestions, workers’ compensation, employee

newsletter and staffing and recruitment.

EDUCATIONAL CREDENTIALS

Master of Arts, Industrial Relations, Wayne State University, Michigan, May 1992.

Bachelor of Science, Business Administration, Wayne State University, December 1985.

Senior Professional Human Resources Certification (SPHR), 1995 to present.

BOARD ACTIVITIES

Vice President, Board of Directors for Vista Maria, Dearborn Heights, MI. 1999 to present.

Chairperson - Board Development Committee, 2007 to present.

Chairperson – Program Planning and Evaluation Committee, 2004 to 2007.

Board Liaison, Strategic Planning Committee, 1999 to 2007.

Member, Board of Directors, Southeast Michigan Labor Management Association, 2001 to 2002.

PROFESSIONAL AFFILIATIONS

Member, Society of Human Resource Management, 1990 to present.

Member, Human Resource Management Association of Greater Detroit, 1992 to present.

Member, World At Work (American Compensation Association), 1998 to present.

Member, Women’s Economic Club, 1998 to 2000. Workplace of Tomorrow Committee, 1998.

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