Human Resources Manager

Kristen Pollack

*** ******** ***** #*** • Cordova TN 38018 • 901-***-****

abnpmg@r.postjobfree.com

Core Competencies Include:

Multi-Site Responsibilities Benefit Open Enrollment

Vendor Assessment and Selection ABRA/PeopleSoft/SharePoint

Recruitment/Candidate Screening MS Office 97 – 2007

Organizational Effectiveness HIPAA Compliant

Community Relations Employee Relations

PROFESSIONAL EXPERIENCE

Human Resources Generalist Church Health Center 6/30/08 – 7/8/09

• Group Plan Administrator for health insurance benefits and bill reconciliation of all plans.

• Prepared documents to comply with state and federal laws; included EEO-1 Reporting, Worker’s

Compensation claims, FMLA documentation, and disability insurance.

• Conducted new employee orientations and ensured necessary forms and documents were

completed within state and federal timelines. Conducted exit interviews for employees who were

leaving the company.

• Performed open enrollment full cycle; facilitated benefit meetings, gathered documentation of

benefits, entered all information in HRIS and internet.

• Direct line of communication for supervisors and management on benefit communications and

potential HR issues.

Senior Employee Benefits Specialist / Administrative Consulting Services of TN 2005-2008

SharePoint Administrator

• Interim manager for call center verifying eligibility of benefits for Kroger and Piggly Wiggly

supermarket employees in tri-state area.

• Reviewed Summary Plan Description books and Annual Summary Reports for accuracy and

clarification.

• Responded to escalated call center questions from employees regarding insurance questions or

payment issues.

• Kept documentation of all Protected Health Information and made them easily accessible by

using SharePoint software.

Benefits Representative / COBRA Specialist AutoZone 2001-2005

Drug Testing Specialist /Uniform Coordinator

• Managed full life-cycle of COBRA benefits for a 40,000+ employee organization.

• Maintained documentation of both random and post accident drug testing.

• Worked with team members to have a smooth open enrollment for company.

• Wrote procedure manuals that ensured up to date compliance of drug testing and COBRA

protocol.

• Supervised all phases of uniform processing for 40,000+ employee organization.

EDUCATION

Bachelor of Science, Organizational Management with a concentration in Human Resources Management,

Crichton College, Memphis, TN

PHR Preparatory Course, Fogelman College of Business, Memphis, TN

MEMBERSHIPS Professional and Non Professional

• Society for Human Resource Management – Member since 2006

• Memphis in May – Volunteer Chair and Vice Chair 2006 – 2009 – Founder’s award recipient

2007

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