R ANDALL K . L E NZ

***** **** ‘S’ Avenue West ● Mattawan, MI 49071 ● 269-***-**** ● abnpm3@r.postjobfree.com

CAREER SUMMARY

Experienced professional and Director of Quality Assurance with tremendous expertise in leadership,

change management, quality systems and many facets of manufacturing. Talented accomplished system

and process developer desiring to utilize enhancement abilities to improve production, peak profitability

and inspire others to achieve outstanding results. Proven track record for implementing stringent quality

systems throughout organization by combining strong team leadership, communication skills and a

extensive background and experience in quality, engineering, manufacturing and customer relations.

Very capable leader coupled with business development.

PROFESSIONAL EXPERIENCE & ACCOMPLISHMENTS

LEADERSHIP SKILLS Strong technical leadership skills in engineering, project and program management with

10 plus years experience. Sound decision maker, based on safety first, quality second

and productivity effectiveness third. Leader of teams and implementer of process

improvement projects to optimize systems.

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PRESENTATION & Exceptional people and presentation skills both internally and externally with

employees,

COMMUNICATION colleagues, customers and suppliers. Outstanding written and oral skills with the ability

of

SKILLS effective communication usage. Cross-Functional developer of departmental procedures and protocols

that create synergy within an organization.

COMPUTER SKILLS Near EXPERT proficiency utilizing the entire Microsoft Office Suite. 13 years

experience in complex Excel spreadsheets, dynamic PowerPoint presentations, Word

documentation including, professional charts, diagrams and ascetics. 6 years of MS

Access database software experience. Flowchart, Time & Project Planning, MS

Publisher, CAD and other specialty software experience. Multiple MRP / ERP software

exposure and development. Co-led Windows based ERP/MRP software

implementation, linking quality functionality.

CHANGE & Driver of change management, lean manufacturing and continuous improvement

CONFIGURATION initiatives with a solution based track record. Developed / streamlined at least 3

MANAGEMENT company’s change management systems for cost, time savings along with

communication purposes. Instrumental part of configuration management systems with

a minimum of 9 years exposure. Includes military, automotive and several types of

quality systems.

QUALITY Quality system management experience including all aspects of development,

MANAGEMENT implementation, training, auditing and directing to assure customer quality control

SYSTEM expectations are being exceeded. Champion of continuous improvement projects, utilizing

EXPERIENCE problem solving techniques, lean and kaizen strategies, mistake proofing, 5S and SPC analysis.

Primary factor in the company wide implementation of QS 9000 from ground up. Over

7 years experience directly connected to quality management systems.

BUSINESS & Independent business owner and developer for over 6 years. Established over customer

ACCOUNT accounts and relationships. Multi-faceted experience in all aspects of business from

DEVELOPMENT launching new products and services to sustaining on-going business relationships.

E MPLOYMENT HISTORY

MPF Acquisitions Inc. dba Marshall Plastic Film 2005 – 2008

Director of Quality Assurance - (Aerospace, Automotive, Medical, Pharmaceutical, Films)

• Senior Level Manager – Responsible for sustaining and developing ISO 9001:2000 quality management

system. Direct activities, system enhancements, process improvements to assure customer quality control

expectations are being exceeded.

• Management Representative – ISO, customer and supplier audits, monitor and analyze results to implement

corrective measures and establish efficiencies.

• Directed priorities, projects and budgets within Quality Assurance Department & QC Lab by focusing

technicians, managers and analyst.

RANDALL K. LENZ PAGE

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• Developed configuration, engineering change control system for new product launch and change review

board, data and document control procedures and protocol.

• Reduced customer credits (32% 1st yr), streamlined complaints and returns (cycle time cut 85%), eliminated

duplication in data entry via change control system (>40 hrs/wk)

• Provided cross-functional support to Logistics – value stream mapping of materials, Operations – process

improvement of work flow, IT – appointed as project leader ERP / MRP implementation, software

development liaison between MPF and vendor.

• Established metrics, reports and data (samples. lab testing, calibration, certifications, product quality, ECOs)

for quality review meetings, strategic planning, and staff.

Primerica (member Citigroup) 1999 – 2005

Regional Manager – Personal Financial Analyst (Financial, Business Owner)

• Directed daily operation of my independently owned business representing Citigroup’s $1 trillion

company, their products and services.

• Developed, field trained, educated associates to create financial needs analysis’s (FNAs) providing

families and business’s investment, debt, and insurance related solutions.

• Established leadership meeting to implement continuous improvement measures.

• Appointed member Smith Barney’s Golden Circle (top 1.5% securities from 1999-2003)

• Licensed – prior certifications – Mortgages, Series 6 & 63 securities, Life & Health, Series 7 VA.

Eaton Corporation – Mirror Actuator Division (MAD) 1995 – 1999

Program Manager (May 98 – April 99) - (Automotive, Tier 2)

• Promoted to Program Manager after developing a sustainable engineering change control system,

processes and procedures which successfully certified Eaton for QS9000

• Led and chaired APQP meetings w/ engineering, quality, manufacturing and tooling and ensure smooth

product launches.

• Established customer relations, provided contracts and presentations, international travel, Eaton liaison

between customers and production.

Configuration Control Manager (Mar 95 – April 98)

• Developed configuration control systems for data, document and change control linking United States /

Netherlands plants.

• Implemented design, documentation, APQP, quality team for initial QS9000 certification audit. Passed

audit w/ 1 minor nonconformance amongst 6 responsible elements.

• Recruited, trained and directed staff of 4 members to develop a centralized system which identified,

organized, and controlled all data and documentation for Eaton MAD’s international quality management

system.

Isringhausen, Inc. 1993 – 1995

Product Engineer (Seating, Military, Industrial)

• Spearheaded and created configuration control system which reviewed engineering changes affecting

products, processes, data and documentation.

• Developed a controlled data and document control system.

• Managed engineering department’s activities and support staff of 3.

• Increased change efficiency over 200% by developing process bill of materials.

• Product team leader provided technical support for sales and service departments.

• Developed seating designs, sketches sent to CAD operator. Created bill of materials.

RANDALL K. LENZ PAGE

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W. Soule & Company 1991 – 1993

Project Manager (Mechanical Contractor)

• Directed foreman and skilled team to perform power process pipefitting for pharmaceutical, paper, and

food related industries.

• Overseen all aspects of project management form contract award, purchasing materials, engineering rework,

time management, quality inspections, customer concerns & changes.

• Implemented digital estimation system to increase bidding efficiency over 50%.

• Restructured plant layout to increase material optimization and reduce scrap.

• Developed SOP’s for departmental improvements.

• Awarded largest project of the year, over $1.2MM.

NWL Control Systems 1990 – 1991

Configuration Administration / Mass Properties Engineer (Aerospace, Defense, Military)

• Supported Configuration Manager regarding, data, document, and change control issues

• Provide direct engineering support for all project management teams for product development and new

contract launches.

• Developed mathematical programs and software to calculate mass property related information required

for engineering design and development.

ADDITIONAL SKILLS & CERTIFIED TRAINING

SOFTWARE MS Office Suite 2003 – Word, Excel, Access, PowerPoint (~ expert proficiency) Visio,

AutoCAD, Outlook & Project Mgmt software. Windows based ERP/MRP development

and integration. QA Lab equipment - FTIR, DSC, Gauge & Tensile

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QUALITY RELATED APQP, ASQ Member, Data Analysis, Internal Auditing, Mistake Proofing, PPAP,

Problem Solving (5D/Poke Yoke, 8D & Fishbone), SPC, Test Plan & Methods, QMS-

Best in Class, QMS ISO 9001:2000, QS 9000. Continuous Improvement-Lean &

Kaizen.

LEADERSHIP / SALES Dale Carnegie – WFIP & Leadership, John Maxwell – Reality Leadership, Tom

Hopkins

OTHER Achieving Greatness, Financial - prior Certifications in Series 6, 7 & 63 Securities & Variable Contracts,

Mortgages, Insurances, Appointed Golden Circle.

EDUCATION

• Michigan State University - B.S. Physical Science (mathematics/engineering)

1989

• Cornerstone University – M.B.A. – Masters Business Administration (international)

2009

Expected Completion Date (~90% in-process) – Current Summa Cum Laude, GPA 3.84

Contact this candidate