Customer Service Medical
Resume:
ANGELES HALL
Vandenberg AFB, California 93437
***********@*****.***
OBJECTIVE
To work as a Medical Technician.
SUMMARY OF QUALIFICATIONS
Seven years and eight months of experience as a medic in the United States Air Force supporting active
duty members, their dependents, and retirees from all branches of service. Earned an Bachelor's Degree
in Social Science, certified as a National Emergency Medical Technician until March 2009, Associates in
Allied Health and an Associates in General Science. Air Force certified immunization back-up technician,
attended two Expeditionary Medical Support Courses giving me the skills to set up a portable medical
unit. In 2007, hand picked out of 40 of my peers to attend a 2-week course at St. Louis University
Hospital to practice my skills in a civilian setting. Experience in working in Oupatient clinic, screen
patients, to include vital signs, and history, preparing patient to be seen by Provider. Experience in
starting IV's, performing ECG's, Venipuntures, setting up sterile field for Provider, assisting in minor
surgical procedures, administering immunizations, and other outpatient procedures. Experience in clinical
interviewing, mental status examination, administering questionnaires, screening, and counseling patients
for high-risk, depression management, post-traumatic stress, and relationship. Supported mental health
services in psychiatry, psychology, social work programs by identifying high-risk patients and referring
them to the Mental Health Flight. Can read, write and speak in English and Spanish. Held a U.S.
Government Secret Security clearance for 8 years.
SUMMARY OF RELEVANT SKILLS
1 Supervisory skills, 4 year experience as Supervisor of five personnel in Pediatric Clinic and
Preventive Health Assessment Clinic. Supervises personnel, conducts training, and schedules for duty.
Front-line preventionist who identifies potential health risks and provides preventative counseling.
Performs paraprofessional portions of preventive health assessments and physical examinations. Provides
disease and disablitiy education, care, and evaluation of nursing care. Participates in and leads the
planning, implementation, and evaluation of nursing care. Performs assesssment and analysis of patient
health status, identifies health goals, recognizes subtle changes in conditions, interprets these changes,
and immediately determines appropriate course of action. Monitors and records physiological
measurements, observes, reports, and records observations in patient progress notes and team
conferences. Identifies patient problems and assists in developing and evaluating patient care plans.
2 Communication skills- Able to Communicate effectively,
3 Written skills, to include annual written evaluations on staff
4 Office skills: uses Military programs to include CHCS and AHLTA, an electronic medical record,
Excel, Microsoft Office, and Internet as well as other office equipment
5 Flexible and adaptable; works well under high-pressure situations and deadlines
WORK HISTORY
2000 to 2008 Medical Service Technician, McGuire AFB, New Jersey
Front-line preventionist who identifies potential health risks and provides
preventative counseling. Performs paraprofessional portions of preventive health assessments and
physical examinations. Provides disease and disablitiy education, care, and evaluation of nursing care.
Participates in and leads the planning, implementation, and evaluation of nursing care. Performs
assesssment and analysis of patient health status, identifies health goals, recognizes subtle changes in
conditions, interprets these changes, and immediately determines appropriate course of action. Monitors
and records physiological measurements, observes, reports, and records observations in patient progress
notes and team conferences. Identifies patient problems and assists in developing and evaluating patient
care plans.
1999 to 2000 Customer Service Representative, Columbus, Georgia
Provide customer representative services to customers on the phone calling in for
any information or problems assoiciated with customer's credit card. Activate, cancel, reissue new cards,
personal pin information, balances, and information on using the card overseas.
1996 to 1999 Day Care Provider, Columbus, Georgia
Provide care and supervision of pre-school age children, feeding, teaching, reading,
playing, and other neccessities, until picked up by parent(s).
EDUCATION
Bachelors in Social Science, 2009
Thomas Edison State College
Trenton, New Jersey
Associates in Allied Health Care, 2004
Community College of the Air Force
Randolph AFB, Texas
Associates in General Science, 1999
Georgia Military College
Milledgeville, Georgia
CERTIFICATIONS
National Emergency Medical Technician, 2000
Apprenticed Medical Service Specialist Training, 2001
Medical Service Apprentice Course, 2001
Immunization Back- Up Technician, 2007
Supervisory Training Course, 2004
ADDITIONAL TRAINING
Airman Leadership School, 2004
Expeditionary Medical Support Courses, 2003, 2005
C-Stars (Training in a Civilian Hospital) Mar 2007
Suicide Awareness, Annual
Sexual Harassment, Annual
Drug and Alcohol Counseling
Law of Armed Conflict, Annual
Computer -CHCS and AHLTA 7 year experience
MEDICAL SKILLS
CPR certified, Administer shots, Take and record vital signs, IV certified,
Perform Electrocardiograms ( EKG’s), and Venipunctures (blood draws).
PERSONAL STRENGTHS
Committed to Customer Service satisfaction
Reliable, detail, oriented team player
Professional integrity, strong moral courage and honesty
Contact this candidate