Customer Service Human Resources
Resume:
Katherine Lundgren
Santa Fe, NM 87505
*******@*****.***
I have over 20 years of practical on-hands experience learning and using various software
programs. This has allowed me to learn new programs rapidly. Software I know includes
Word, Excel, PowerPoint, Publisher and similar programs. The many years of retail
experience has provided for intense training to multi-task using the phone and computers.
Employment
Sept 1999 to April 2002
La Posada de Santa Fe Resort and Spa
Santa Fe, NM
Mini-Bar Attendant involved stocking small refrigerators in the guest rooms. Streamlined the
process of checking rooms, stocking, and closing the checks. Worked in Room Service as
both a cashier and a server during this process. Each shift had it's list of opening and closing
duties. Part of being the room service attendant meant also giving assistance to the
restaurant and the bar. Constantly updated the menus in the rooms with the flowing change of
Chef's. $6.25/hour + tips
May 2002 to Jan 2005
Hasting's Entertainment
Santa Fe, NM
Guest Services Manager initial duties included keeping hours within reason for our Guest
Service Associates, making sure the front counter area was always clean and making sure
videos were being put on the shelf in a timely manner. Guest Services Coordinator was a
promotion. Did a majority of the hiring and training. $11.50/hour
Aug 2002 to Dec 2006 and Nov 2007 to June 2008
Petco Animal Supplies
Santa Fe, NM
Cashier and stocking were primary duties. Through the summer of 2005, completion of a "re-
merch" project, involving changing every planogram in the store over 12 weeks for new and
old, coordinating any changes and issues with our corporate office. Animal Technician
included maintaining cleanliness and animal care in our small animals department. Worked
on a second planogram integrity project before the end of 2006. Assisted in the end of 2007
and beginning of 2008 to reset all planograms in the store under new management.
$10.50/hour
June 2004 to Nov 2007
Office Depot
Santa Fe, NM
General duties include cashier, taking of delivery orders, assistance in the Design, Print and
Ship Center, stocking 4 times weekly freight deliveries and nightly recovery of the store with
the closing associates. In charge of removal and placement of the weekly advertisement
signs in the store each Saturday. $10.50/hour
Dec 2006 to July 2009
Kmart/Sears Holdings
Santa Fe, NM
Started as lead department associate for the Kitchen Corner/Housewares. Main duties were
customer service, stocking, and planogram integrity. Accepted the People Coach position in
Oct 2007 as the Human Resources contact for the store, handling all payroll, schedules,
training and hiring/firing for an average of 80-100 employees depending on the season. This
did not include the salaried management members. $15.85/hour
Education
La Grande High School
Graduate
New Mexico Highlands University
Completed 5 Semesters
Contact this candidate