Management Engineer

KATIE STEWART

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***** ***** *** ***** ****: 623-***-****

Youngtown, Arizona 85363 abnpjd@r.postjobfree.com Cell: 623-***-****

SUMMARY

Detailed-oriented, ITIL trained IT professional with experience in a global data center environment for

Express, Logistics and Supply Chain lines of businesses. Adept in various disciplines including Computer

Operations, Production Control and System Programming. Proven results in increasing efficiency through

automation. Skilled in metrics capturing, analysis, reporting, presenting and training. Works well in a team

setting or independently with little or no oversight. Areas of expertise:

• Preparing business metrics at management level • Formulating advanced queries

• Enhanced report generation through automation • Creating complex batch mainframe schedules

• Building and maintaining documentation repositories • Developing and providing training

Mainframe: IBM z900, IBM iSeries, CNTL-M, CA7, CA11, JCL, CICS, TSO/ISFP, SDSF, Endevor,

Infoman, SAR, FTP

Distributed Systems: Windows, Unix, MS Office Suite 2003 & 2007, FrontPage, Project, VISIO,

Publisher, Visual Basic, SharePoint, iShare, HP Openview Service Desk, PlanView, Kronos

PROFESSIONAL EXPERIENCE

DHL, Scottsdale, AZ 2002-PRESENT

Express, Logistics & Supply Chain, IT Services Division

System Engineer & Developer / Metrics Analysts (2007 - PRESENT)

Captured daily, weekly and monthly metrics via HP Openview Service Desk and presented findings to

management. Site administrator for multiple SharePoint and iShare team sites. Conducted various training

sessions on incident bulletin creation, subscription, and new timesheet procedures. Responsible for keeping

organizational chart and desk layouts up to date for all of Operations along with providing functional

assistance for project and time approvals in PlanView.

Learned how to capture metrics including service call, event, problem, and change tickets, backup

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statistics, audit items, process improvements and timesheet data for all of Operations with little direction.

Performed analysis on gathered metrics and presented to management at monthly Business Review

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session.

Automated process for extracting data for daily operations morning turnover reports and chaired these

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meetings. Reduced report production time by 1 hour.

• Represented Operations on the daily emergency incident conference call.

Assisted management with spreadsheet consolidation and detailed research for an IBM Asset Audit.

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Tested the CA Endevor Currency Conversion process.

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Associate Software Engineer (2004 - 2007)

Responsible for ensuring that production schedules were run and maintained in accordance with established

rules, standards and Service Level Agreements for UNIX and Mainframe Financial Systems. Interfaced

with various IS teams and Business Units in problem solving and improving production processes.

Performed migration of jobs, programs, and processes from test environments to production in support of

changes, enhancements and new functions and applications.

KATIE STEWART PAGE 2

Saved the company over $100,000 by participating in project to convert DHL’s mainframe

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scheduling tool from CNTL-M to CA-7. This was accomplished weeks ahead of an already constrained

timeline.

Reduced preparation time from 5 hours to less than 15 minutes and eliminated run errors by

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reorganizing and automating date calculations with Excel formulas and macros for the weekly

Operations run schedules.

Developed an easy to use professional looking standard Operations Turnover Log Report distributed

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to management and business users.

Created a standard report for all major operations Service Level Agreements and eliminated human

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error by automatically calculating the SLA compliance.

Computer Operator (2002 - 2004)

Operate and monitor the IBM z/OS, IBM iSeries/AS400, HP-UX and other specialized equipment through

the Operations Command Center. Run and monitor production jobs utilizing CNTL-M. Utilize HP

Openview Service Desk for incidents, changes and problem management.

• Participated on the team to consolidate 40+ International Billing schedules for various South American,

Latin American and Caribbean countries.

• Recognized for excellent performance and teamwork from the IBS management. (Understanding

schedules, aptitude for troubleshooting, awareness of the needs of the customers, and technical

communication skills).

Jewitt Drug Company, Aberdeen, SD 2001-2002

Drug Wholesaler

Computer Operator / Intern (2001 - 2002)

Responsible for data entry, order processing, EDI functions (send purchase orders, submit charge backs, set

up new vendors, troubleshoot submission rejections). Performed Front End Service functions by installing

software on customer PCs, tested hardware functionality and provided customer support. Answered product

queries, investigated and resolved inter-company system issues, created daily and weekly reports,

monitored orders received, canceled and reprinted orders and performed nightly system backups.

EDUCATION

B.S. Information Systems, Management Information Systems

Northern State University, Aberdeen, South Dakota

TRAINING / CERTIFICATIONS

ITIL Foundations - HP / IT Service Management (ITSM) / IT Infrastructure Library (ITIL)

Red Hat Linux Essentials

Problem Management

Information Security

MVS JCL and Utilities

CA7 Job Management (Advanced, Overview, Scheduling)

CA11 Restart and Tracking

ISFP - TSO Dataset Allocation & Maintenance

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