Manager Training
Resume:
Gregg Looney
Columbus, Ohio 43215
*******@********.**.***
Professional Director, Store Operations
Experience Limited Brands, Inc. August 2008 – present
Responsibilities include:
• Oversight of the Limited Brands Operating System, its enhancements
and field implementation
• Management of Customer Experience initiative, including contract
negotiation, vendor relations and brand sustainment
• Collaborating with brand partners to strategize and implement various
operational initiatives, including workforce management, new management
complements and labor law
• Partnering with Business Integration and Learning teams to implement
and educate around company initiatives
Manager, Store Operations
Limited Brands, Inc. September 2006 – August 2008
Responsibilities included:
• Creation of new and enhancement of existing processes and tools that
comprise the Limited Brands Operating System
• Writing of new modules to be included in Limited Brands Operating System,
such as Workforce Management and Customer Experience
• Collaborating with operations partners at Bath & Body Works and Victoria’s
Secret to create and implement new store and field processes
• Organizing and facilitating Innovation Cycle meetings to solicit feedback on
enhancements to the operating system
Manager, Brand Education
Bath & Body Works (Limited Brands, Inc.) August 2004 – September 2006
Responsibilities included:
• Design and implementation of all operational training programs and materials
for the more than 1,600 stores and 250 field support personnel
• Planning, development and facilitation of brand conferences and meetings
• Creation and management of associate, store leadership and District
Manager on-boarding programs
• Participation in and development of the Limited Brands Operating System
Instructional Designer, Brand Education
Bath & Body Works (Limited Brands, Inc.) June 2003 – August 2004
Responsibilities included:
• Planning, creation and delivery of multi-million-dollar technological training
initiatives
• Development and implementation of the seasonal associate orientation
program
• Composition of facilitation guides for product launches
• Editing of all product launch and theme training materials
Professional Instructional Designer
Experience (cont.) Signature Worldwide, Inc. December 2000 – June 2003
Responsibilities included:
• Design, development and creation of new training programs and materials for
clients in a variety of industries
• Evaluation and modification of existing training programs and materials
• Writing, creation and distribution of on-line and traditional surveys
• Management of development projects
Instructional Designer
CoreComm May 2000 – December 2000
Responsibilities included:
• Design and development of training modules and materials
• Design of the training department template
• Development and editing of processes and information for the company
Intranet
• Development and facilitation of various training courses
Education Master of Arts – Educational Policy and Leadership
Emphasis: Instructional Design
The Ohio State University 1999
Bachelor of Arts – Elementary Education
Concentration: Psychology
Muskingum College 1998
• Summa Cum Laude
• Presidential Scholar
East Knox High School 1994
• State of Ohio Honors Diploma
• Valedictorian
Awards & Apothecary Award Recipient
Recognition Bath & Body Works Second Quarter, 2004
Apothecary Award Recipient
Bath & Body Works Third Quarter, 2004
Partnership Award
Limited Brands 2007
Portfolio & Available upon request
References
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