Project Manager Customer Service

ERIC E. MUNSON

**** ******* **., ****, ** *****

H: 814-***-****, C: 610-***-****

Email: abnphw@r.postjobfree.com

QUALIFICATIONS

Extensive experience using and administering all software tools included in the IBM Cognos BI software suite

(v.7 and v.8) such as Transformer, ReportStudio, AnalysisStudio, Framework Manager, and Connection.

Broad knowledge of database modeling, PL/SQL programming and the use of Oracle software.

Experience with project management skills such as setting milestones, budgeting and allocation of resources.

People management skills obtained while working as project manager at a large multi-national corporation.

Thorough understanding of requirement gathering processes, technical specification documentation and

writing service level agreements.

Strong communication, analytic and customer service skills.

EDUCATION

June 2005, Master of Science, Management Information Systems

Stevens Institute of Technology, Hoboken, NJ, 3.84/4.00 GPA

May 2000, Bachelor of Science, Management Information Systems

The Pennsylvania State University, Erie, PA and University Park, PA, 3.87/4.00 GPA

PROFESSIONAL EXPERIENCE

8/2008 – Present Zurn Industries, Inc., Erie, PA

Business Intelligence Systems Administrator – Information Systems Division

Managed the implementation of web based business intelligence tools for 8 divisions comprising the company.

Installed and managed administrative tools for IBM Cognos suite of tools (Connection, Framework Manager, all

Studios, and Data Manager)

Rebuilt existing Impromptu reports using all facets of the IBM Cognos v8.4 software tools.

Rebuilt database/BI connectivity using Framework Manager and published packages to replace v7 catalogs.

Trained business customers to retrieve and analyze reports and to build custom queries.

Constructed complete project plan for upgrade of web based reporting tools (IBM Cognos v7.1 to v8.4).

Collected requirements from business management teams for enhanced reporting tools.

10/2002 – 8/2008 Merck and Co., Inc., Whitehouse Station, NJ

Senior Systems Analyst / Project Manager – World Wide Human Health Marketing IS

Designed and built various complex reports in ReportStudio and Impromptu for various projects.

Designed PL/SQL load procedures and data model for a sales analysis project.

Trained users in use of multiple web based systems at numerous world-wide locations.

Built numerous Transformer cubes to meet needs defined by business uses.

Managed a data warehousing project with a yearly capital budget of $800K and an expense budget of $300K.

Managed a project to store and report provider relationship information, which was a vital part of the

company’s marketing plan.

Managed a project to deliver product sales data via the web in 55 countries around the world. Supervised the

project plan and choice of vendor to develop the custom software.

Served as liaison between system business users and software technical group.

Led team of developers to upgrade the business intelligence tools utilized in a data warehouse project in Latin

America. Gathered requirements and implemented upgrades within required timelines.

Authored Service Level Agreement documents for these various projects.

Initiated version control process for business intelligence software development tools.

Eric E. Munson

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8/2000 – 10/2002 Merck and Co., Inc., Whitehouse Station, NJ

Systems Analyst - World Wide Human Health Marketing IS

Worked with team to design and develop a multiple source data warehouse to track sales and marketing

activities for all counties comprising Central and South America.

Utilized multiple business intelligence tools (Cognos ReportNet, Transformer, Impromptu and PowerPlay) to

deliver information to users via client tools and the web.

Wrote and updated documents for System Life Cycle as necessary.

Managed a complete series (v6.5 to v7.0) and operating system (NT to UNIX) upgrade of business intelligence

software tools utilized in data warehousing project.

5/1998 – 8/2000 Zurn Industries, Inc., Erie, PA

Junior Database Administrator - Hydromechanics Division

Worked directly with multi-divisional team in the overhaul of entire sales and manufacturing database. Worked

with Cognos suite of Business Intelligence software as a query and reporting tool.

10/1994 – 5/1998 Zurn Industries, Inc., Erie, PA

Information Systems Administrator – Cast Metals Operation

Managed projects for system implementation and upgrades throughout the facility.

Worked in computer networking (Novell), programming (Visual Basic), and database management

(Oracle/Access).

1/1991 – 10/1994 Zurn Industries, Inc., Erie, PA

PC/Laboratory Technician – Cast Metals Operation

Designed and programmed systems to track and improve processes for manufacturing facility. Put into

operation multiple systems for managerial report generation. Wrote system specification documents and user

manuals.

References Available Upon Request

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